:down: :down: I purchased a very exopensive coach tickt for my daughter to come home for Thanksgiving. This is the second time she flew US Airways and both times she experienced delays that caused her to miss her connection. She was supposed to arrive in Philadelphia at 4:18 pm. However, she arrived in Philadelphia at 7:08 pm and the connecting flight to Los Angeles left three minutes early at 7:02 pm. I have been on a number of flights with other airlines that were held at the gave allowing connecting passengers to board. I would have hoped that for my daughter's (and others) expensive coach ticket that US Airways would have done the same. Since they didn't, she had to fly to Las Vegas to make a connection to Los Angeles. I called US Airways reservations to request compensation and was told I had to either go to the airport or send and email, so I asked to speak to a supervisor. The supervisor gave me a telephone number to Customer Relations. When I called Customer Relations I got a recording maggage that stated, "due to high call volume we are unable to take your call, please go to customer relations on the web site and send us an email." So I sent the email. A couple days later I received a reply offering a $100.00 Electronic Travel Voucher with a bunch of restrictions. You can't even us it when you book on-line. They require that I call reservations and I must to inform them that I have the voucher. Wonderful, if I use it I get to pay the extra fee for calling reservations. So what is electronic about the voucher if I can't us it to book on-line? Anyway, I sent Customer Relations a reply and told them that their offer was an insult and I expect more, but their reply was: "Thank you for your recent correspondence to Customer Relations at US Airways. We appreciate another opportunity to respond to your concerns. We apologize our original attempt to resolve this issue was not to your satisfaction. As customer satisfaction is our main focus, we want to be sure the decisions we make are based on research, facts, policies and procedures, along with customer perceptions. Please understand we are not trying to diminish the unsatisfactory incident you have encountered. We are very concerned about any breakdown in service that disrupts or detracts from the enjoyable travel experience our customers have a right to expect. To ensure our original decision was handled in the appropriate manner, a member of management reviewed your file a second time. After careful evaluation, we were unable to discover any additional information that would alter our original resolution. Again, please accept our apology for your inconvenience. Although we did not provide the level of service you should expect, we sincerely hope you will give US Airways another chance to earn back your business". I guess US Airways has no clue how to retain customers anfer giving them a miserable experience.