These 767s need attention.
The other day I was working with a very good flight attendant and a really sweet person. During the service I had to call her to me on the beverage cart because every couple of meals were stone cold. We get half way through the cabin and a very nice business looking woman asks me if the entree is supposed to be cold. I reply, "umm, no. Let's get you another one." I call the F/A again and she gives me another entree. By this time it's clear she's stressed, she's working with antiquated lousy equipment and now she's worried about running out of meals.
To top it off, the business woman gives a me a look as if the F/A is a witch. I reassured her that the F/a was a lovely individual and was just getting stressed because our equipment never works. I said "you know how when your computer system at work goes down and throws everyone for a loop? Well, here it's that plus the prospect of hungry unhappy customers too." Luckily, she was a nice person who listened to my explanation, but frankly, the lion's share of the time people glaze off with the "yeah, yeah, your problem. Let me watch my movie." And they're right. It is our problem, not theirs.
I get to the back and she's upset because a nasty character gives her a hard time because he didn't get pasta. He might have if every third one hadn't been frozen, opened by another customer, handed back and therefore inedible for anyone else. But of course that's HER FAULT. This would also have to be on of the 15 people who didn't get a breakfast pastry because Catering didn't put enough on.
Half of the audio in C zone didn't work.
The HHDs didn't work.
Phoenix thinks that Spanish is a replacement for the other 356 odd languages in the world.
They splash a coat of paint on an airplane, change the TVs and plant a watcher in the jetway to make sure we're pushing passengers on fast enough, and then call it a day.
Then they wonder why flight attendants encounter yet another piece of broken equipment and modify or omit a service. The days are over for double bagging, if it doesn't work, obviously they didn't really need us to do it.
Thank God the training and expertise that landed and evacuated in the Hudson had nothing to do with this group.