I know this will be as popular as a fart in church, but...
Just wondering, how many reservations people in our current facilities are bilingual...?
New markets require new skills, in case you have not noticed, the US is becoming a two language country, and many of our passengers prefer to speak Spanish,, or are only able to speak Spanish.
With growth planned into Central and eventually South America, we would need a fair portion of our res staff to be able to speak thair language...
Welcome to the new world economy. If you feel left behind by the changes, take the time to be ahead of the game instead and learn Cantonese and Mandrin.
Just the other side of the coin, it does not always have to just be about outsourcing....