As an employee of another airline that rivals Southwest, I wanted to weigh in on the show "Airline", because I find myself strangely addicted to it. I think Southwest took a gamble by agreeing to let this show air, depending on how much editorial control over the content Southwest has. I'm glad that it has been a "warts and all" show and not just a "rah rah Southwest is so great" show. There have been episodes that come off that way - very pro-Southwest, and there have been other episodes where I thought Southwest employees simply handled a very tough situation with a great deal of poise and grace. And then, there have been still other episodes where I have thought Southwest really botched that one.
The bottom line to me is that there are situations that arise when operating an airline that do not arise in any other business in the world. Period. And if this show accomplishes nothing else, hopefully it will make the traveling public more aware of that, and maybe they will think twice before they blow up at the airport when their flight is delayed or canceled or they feel that they've somehow been slighted by the airline. Yes, airlines do make mistakes. They are run by human beings, and as such, they are subject to all of the shortcomings that we, as human beings, inherently possess. And there are airline employees that are scumbuckets and thieves. But the overwhelming majority of airline employees are genuinely good people who are just trying to make a living and honestly trying to give the passenger the best experience possible, within the confines of airine rules and regulations, FAA/DOT rules and regulations, TSA and security rules and regulations, and everything else that they have to deal with on a daily basis.
I enjoy the show. I hope they renew it.