American Airlines CEO Gerard Arpey took an unusual step last week, apologizing for assuming that the airline's pilots would agree to overlook a contract provision to make the carrier's bid for China service work.
Speaking during an investor Webcast, Arpey provided an explanation for the pilots' controversial failure to support American's 2006 bid to fly Dallas-Beijing, and shouldered the blame for the bid's rejection. "In the case of this application, I made presumptions that in retrospect were foolish to make," Arpey said.
"You have to give him credit for saying that," says aviation consultant Mike Boyd. "What other CEO in the airline business has said 'I made a mistake'?"
http://www.thestreet.com/_yahoo/newsanalys...E&cm_ite=NA
Speaking during an investor Webcast, Arpey provided an explanation for the pilots' controversial failure to support American's 2006 bid to fly Dallas-Beijing, and shouldered the blame for the bid's rejection. "In the case of this application, I made presumptions that in retrospect were foolish to make," Arpey said.
"You have to give him credit for saying that," says aviation consultant Mike Boyd. "What other CEO in the airline business has said 'I made a mistake'?"
http://www.thestreet.com/_yahoo/newsanalys...E&cm_ite=NA