I'm not sure I Follow your logic Jim. The conversation was on the topic of reserves not wanting to be tagged or called in for short unproductive turns. So that just leaves one pool the HOTS or OPRs.Something doesn't quite ring true here.....
In an average month, there's X hours of AUTOs awarded (which seems to be totally within the company's descretion), Y hours of sick/misconnect/etc, and Z hours of open time to be covered. There's also three "pools" of reserves to cover that time - HOTs (or OPRs in the East), those available to be tagged, and those on call.
While the company undoubtedly benefits from having great flexibility in using the reserves as it sees fit, this sounds like a failure to properly manage the reserve "pools" more than anything else. In other words, the reserves are paying for management laziness (or incompetence).....
Jim
Fill in the gap for me please.. I feel I have missed your point.