First Class Pax Personal Property Stolen In Clt

[700UW]

The whole story sounds bogus to me, and US does not payout a claim for missing items on a plane, that is the person's own fault.

 

[speedbird86]

And speaking of procedure. Isn't procedure to fill out a found article report and forward the article along with the report to baggage service?

 

[speedbird86]

The whole story sounds bogus to me, and US does not payout a claim for missing items on a plane, that is the person's own fault.

[post="254648"][/post]​

I agree 700.

 

[BoeingBoy]

In keeping with Art's sentiment.....

Last month part of my trip was RSW-CLT-BUF on the same plane but with a flight # change in CLT (thus not a thru flight). A family traveling the same legs discovered enroute to BUF that they had left a Gameboy onboard when they deplaned in CLT for their "connection". After the F/A's had been unable to find it onboard, they asked if we could contact CLT to see if they had it. We were about 30 minutes out of BUF by this time. A quick radio call to BUF ops, they made a call to CLT and called us back. End result - by the time we landed the family knew who to contact in BUF to make arrangements to have their Gameboy forwarded to them.

Jim

 

[PSA1979]

And speaking of procedure. Isn't procedure to fill out a found article report and forward the article along with the report to baggage service?

[post="254650"][/post]​

I have been flying for 27 years and have never, ever heard of the found article report. In fact we don't even have procedures for turning in lost articles that I have ever seen written down. We just give it to the first available person that works on the ground. It is usually an agent, but if you are boarding, it can be any one around.

I'd love to see some written procedure, so we can follow it.

 

[whlinder]

But I guess CCY has been busy these paste 25 years or so thinking up fare rules to punish the very people who ultimately ensure their employment.

[post="254663"][/post]​

And you wonder why CCY doesn't listen to you. 🙄

 

[700UW]

There actually is a "tag" form that is suppose to be utilized for "found" articles, no one uses it, but it does exists.

 

[whlinder]

If you say so. Let us know when these changes become public so we can see the difference that you make in all its glory.

 

[700UW]

Once again it is ALL about Bob, this thread has nothing to do with fares.

And if you have not noticed the fares you pay don't cover the cost of the airline staying in business.

 

[MrAeroMan]

The whole story sounds bogus to me, and US does not payout a claim for missing items on a plane, that is the person's own fault.

[post="254648"][/post]​

Of course you think it's bogus because it involves one of your own. Fact is normally UAIR doesn't reimburse pax for lost articles due to their own negilgence but because the F/A told the pax she found it and turned it over to Utility it then the airline took ownership of the items and they became a liability to the company. The fact is the pax was refunded several hundred dollars for both his headset and his missing CD's.
Please explain to me how it is the pax's fault that a utility person stole something from him? Just because he forgot it does that give the utility or anyone the right to take it?

 

[usairways_vote_NO]

When you have to put food on table..... ask the pro what to do. Piney?

 

[speedbird86]

I have been flying for 27 years and have never, ever heard of the found article report. In fact we don't even have procedures for turning in lost articles that I have ever seen written down. We just give it to the first available person that works on the ground. It is usually an agent, but if you are boarding, it can be any one around.

I'd love to see some written procedure, so we can follow it.

[post="254659"][/post]​

There is in fact a "lost article report" and a "found article report". The lost article report is usually filed by a customer that has lost something. I believe the report is suppose to stay in the station for 2 or 3 days. Then forward via comat to central baggage service in PIT. If it's still there now. That way if the article is forward to PIT and the report is forwarded to PIT then hopefully things are matched up there and returned to the customer. Little more to it than that but that's the basics of it.
The found article report works pretty much the same way. In this case the flight crew would take the found article to the gate agent or baggage agent, not give it to utility to do. The agent should fill out the form ie: date, time, area found, seat number, flight number if on aircraft etc. The tag is attatched to the article and taken to baggage service where is will be forwarded to central baggage. If the passenger reports a lost article and everything works according to procedure the item will be returned.
In this case I wonder if the passenger reported a lost article or just grabbed a supervisor and starting telling his story. It's possible that the headset in question may have been found and on it's way to PIT as we write.
These reports should be stocked at gate podiums, ticket counters and baggage service.
Interestingly, according to the story I got years ago from PITLL. All articles are stored is a warehouse. If the article goes unclaimed for a period of time then they are auctioned off and the money is donated to charity. Not sure if that's fact or fiction but I'm pretty sure the articles are auctioned.
Also, in the small station I use to work in. If a passengers luggage was damaged and we replaced it and the damaged luggage was still useable it was donated to homeless children since they moved around quite a bit from one foster home to another. Once a month or two a social worker would come by and collect the luggage, clean it if need be and give it to a child in need of it.
One other thought on this situation. Since the money involved was several hundred dollars and since a employee is being accused of thief, I would have put in a call to corporate security if nothing else to get their suggestions before I assumed this passenger, flight attendant and utility was on the up and up.

 

[usairways_vote_NO]

[post="254645"][/post]​

It is probably the stupidity of the company. Pay off passenger and it is sitting in lost and found.

 

[PSA1979]

I found a couple cell phones on flights a few months ago. I turned the phones on and called the last number called. I asked the person I was talking to who called them from this number. I explained that I was a f/a on US. They gave me the person's name and I went up to the gate, got the flight info on them, wrapped the phone up in a paper towel with all the info, gave it to the agent.

Never heard another word. Same thing on the other phone. Hope the owners got them back.

Wallets, I take up to the gate agent and wait until they page the owner.

 

[fatherof2]

Please explain to me how it is the pax's fault that a utility person stole something from him? Just because he forgot it does that give the utility or anyone the right to take it?

[post="254676"][/post]​

[/quote]
Accusations about utility doesn't help! You spread nothing but hate and dissent when you continue to do this.!
When I've dealt with issues concerning any item missing from the A/C, that involved another utility, the company always launched an investigation before handing out money to said victim.
So back to the purpose of this thread, I'm sorry the passenger lost an item, and I would hope the company thoroughly investigated all people known to have been on the A/C. The supervisor could have brought together all utility assigned in that area at the time, and the F/A could have identified who he/she gave it to! After making a positive ID, the investigation could have continued from there!