Giving Thanks
ARLINGTON (theHub.com) - As we complete a busy and successful Thanksgiving travel period, there is only one message of importance for employees today. Specifically, US Airways thanks each and every employee for the hard work and dedicated effort shown over the Thanksgiving holiday.
Employees met challenges head on, including a number of weather events, such as snow, heavy rains and gusty winds. In spite of these and other operational issues, US Airways met its flight performance goal on four out of the five travel days. To employees’ credit, there were no cancellations on Friday.
“Our operations group and ground employees worked in tandem to get people where they needed to be,†said Bob Maloney, managing director of Operations. “In fact, Wednesday was the only day in the last 13 that we missed our cancellation goal. At the end of the day, that’s our greatest joy -- overcoming tough situations and reuniting friends and family,†he said.
US Airways boasted load factors of 81.5 percent on Wednesday, and 81.4 percent and 88.5 percent for Saturday and Sunday, respectively. Our Customer Service employees met this high volume with professionalism and deftly handled airport crowds, assisted passengers with special needs and helped with boarding and connections.
Reservations representatives also assisted by responding to customer inquiries about on-time arrivals and airport conditions.
In thanks, Executive Vice President of Operations Al Crellin said, “Employees maintained their usual level of professionalism and admirable performance during one of the heaviest travel periods since 2000.†Going into today, when hub and focus cities are reporting up to 95 percent load factors, US Airways employees are continuing to step up to the task. Crellin added, “We look forward to continued excellent customer service throughout the holiday season.â€
US Airways meets goals, offers employees tickets
"There were no signs of labor unrest that had threatened to disrupt US Airways' operations."
Complete Story
Best regards,
USA320Pilot
ARLINGTON (theHub.com) - As we complete a busy and successful Thanksgiving travel period, there is only one message of importance for employees today. Specifically, US Airways thanks each and every employee for the hard work and dedicated effort shown over the Thanksgiving holiday.
Employees met challenges head on, including a number of weather events, such as snow, heavy rains and gusty winds. In spite of these and other operational issues, US Airways met its flight performance goal on four out of the five travel days. To employees’ credit, there were no cancellations on Friday.
“Our operations group and ground employees worked in tandem to get people where they needed to be,†said Bob Maloney, managing director of Operations. “In fact, Wednesday was the only day in the last 13 that we missed our cancellation goal. At the end of the day, that’s our greatest joy -- overcoming tough situations and reuniting friends and family,†he said.
US Airways boasted load factors of 81.5 percent on Wednesday, and 81.4 percent and 88.5 percent for Saturday and Sunday, respectively. Our Customer Service employees met this high volume with professionalism and deftly handled airport crowds, assisted passengers with special needs and helped with boarding and connections.
Reservations representatives also assisted by responding to customer inquiries about on-time arrivals and airport conditions.
In thanks, Executive Vice President of Operations Al Crellin said, “Employees maintained their usual level of professionalism and admirable performance during one of the heaviest travel periods since 2000.†Going into today, when hub and focus cities are reporting up to 95 percent load factors, US Airways employees are continuing to step up to the task. Crellin added, “We look forward to continued excellent customer service throughout the holiday season.â€
US Airways meets goals, offers employees tickets
"There were no signs of labor unrest that had threatened to disrupt US Airways' operations."
Complete Story
Best regards,
USA320Pilot
