Danny Martinez - VP Update - May 2004
I’ve been on the road over the last few months meeting with the Line Maintenance Team. I have been encouraged by the willingness of all to continue improving the product produced by Line Maintenance – a safe, dependable airline.
On one of my several visits to the Western region I was able to participate in the FAA Diamond Award presentation ceremony. The Diamond Award is presented to a company for their commitment to training. This award is the culmination of a lot of hard work by the entire M&E team. Congratulations to the division! The recognition is well deserved. In addition to the Diamond award, LAX in particular has done an outstanding job in exceeding their station performance goals. We’re glad to have you back running well.
On my visit to MIA, I had the pleasure of working with the maintenance team to initiate the implementation phase of the portable laptop computers. We had a great meeting. The project is progressing well with direct involvement from the AMTs that have been using the units during the test phase. The word on the portables is spreading, and we have had some high profile saves at the gate as a result of having the most current information right at the AMTs’ fingertips. We are expanding the project by moving on to BOS next. In the meantime, we were able to provide two units to JFK to help cover some gaps at the terminal. I’m counting on the team to continue to develop this very useful tool that is unique to AA.
Speaking of JFK, I had the opportunity to visit on two occasions and was very impressed by the honest feedback provided by the group. There were several go-do items as a result of those meetings, and we are on track getting those accomplished. I wasn’t able to meet with everyone, but I will be back to meet with those I missed. I was also invited to spend a day in the life of the terminal-assigned AMT. I am looking forward to that and will be back early in the summer.
While I was in the northeast, I was able to run over to LGA. It had been a while since my last visit, and it was great to see that LGA continues to provide an outstanding product to our customers. My compliments to Steve and the ground equipment shop.
If visiting our domestic cities wasn’t enough to keep me going, I made a trip to our European stations as well. It was nice to meet some of the people face-to-face who I have been dealing with for so many years over the phone. They do a great job keeping our aircraft flying and providing a competitive product to our international customers. The ham sandwich I had at CDG wasn’t too bad either.
I’m going to take a short breather this month but I will continue with my station visits throughout the summer.
There’s a new recognition program that rolled out this quarter thanks to the collaborative efforts by our employee and management teams. The M&E Outstanding People Award program has recognized it’s first quarter recipients. We had a great response for the kick off of the project, and have recognized some of the best of the M&E Team. Lots of great people with lots of great achievements. Please be sure to check them out at the M&E home page or at
http://me.aa.com/people/recipients.asp. Take a minute to submit an outstanding person for next quarter.
There have been some organizational changes within Line Maintenance. John Healey, International Division Managing Director, will assume the additional responsibilities of the Western Division. Russ Newill, ORD Managing Director, will add STL to his responsibility creating a new Central Division. Russ and John will be wrapping up the transition by the end of the month. Unfortunately, there has also been a reduction in the management ranks as a result of this reorganization.
In addition to being competitive, we are making progress on the financial front, and the summer is shaping up to offer us an opportunity to continue with that trend. We are seeing improvement in our overall performance. We were able to attain a dependability level of 3.79 delays plus cancellations per 100 departures last week which is the best performance we have delivered all year! All of our stations are stepping up to the challenge by providing a safe aircraft to the gate with greater efficiency. The Line Maintenance operation is on track, and we don’t expect any major changes through the summer. Congratulations to everyone for their part in achieving our first AIP payout for March. It just proves we can do this when we pull together by working hard, and then we'll all win together.
As we approach this busy time of the year we need to stay focused on providing the best product we can to our customers. The competition won’t let up, but I say they can’t measure up to what we can provide. Stay safe and work smart.
Danny Martinez
Vice President
M&E Line Maintenance