? is this a result of SHARES ?

[trvlr64]

I'm in the PHL airport early today and asked the gate agent for the 3:20pm PIT flight if I could go stand by. Her response was that I had to go to the Special Services desk to ask for standby.

Why couldn't she do it at the gate? I was the only person standing in front of her and there were only a dozen or so people even sitting in the gate area. And she wasn't doing processing anything.

Why push me to the Special Services desk?

 

[BuffaloJoe]

I'm in the PHL airport early today and asked the gate agent for the 3:20pm PIT flight if I could go stand by. Her response was that I had to go to the Special Services desk to ask for standby.

Why couldn't she do it at the gate? I was the only person standing in front of her and there were only a dozen or so people even sitting in the gate area. And she wasn't doing processing anything.

Why push me to the Special Services desk?

OK, I was going to ask where you were flying from, but I see PHL. My question would be how do they do this in a non-hub airport?

 

[wench1]

Shares? --->yes.

 

[Dorf]

I'm in the PHL airport early today and asked the gate agent for the 3:20pm PIT flight if I could go stand by. Her response was that I had to go to the Special Services desk to ask for standby.

Why couldn't she do it at the gate? I was the only person standing in front of her and there were only a dozen or so people even sitting in the gate area. And she wasn't doing processing anything.

Why push me to the Special Services desk?

Had this happen to me today....there was an earlier flight to my destination than I planned on making...went to the gate and asked to be put on standby for the earlier flight. The agent said, with Shares she can not put me on the list until after she had boarded the flight (there were only 20 people booked on the earlier flight). She said it was because Shares will not let her process any standbys until the extra seats were released AFTER the booked passengers were on board. If I wanted to be listed before that point, I would have to be listed by Special Services or RES.

 

[BuffaloJoe]

Had this happen to me today....there was an earlier flight to my destination than I planned on making...went to the gate and asked to be put on standby for the earlier flight. The agent said, with Shares she can not put me on the list until after she had boarded the flight (there were only 20 people booked on the earlier flight). She said it was because Shares will not let her process any standbys until the extra seats were released AFTER the booked passengers were on board. If I wanted to be listed before that point, I would have to be listed by Special Services or RES.

I wonder if somebody can make a mistake of putting one on a standby list on a no-fly list with SHARES?

 

[phxops]

I'm in the PHL airport early today and asked the gate agent for the 3:20pm PIT flight if I could go stand by. Her response was that I had to go to the Special Services desk to ask for standby.

Why couldn't she do it at the gate? I was the only person standing in front of her and there were only a dozen or so people even sitting in the gate area. And she wasn't doing processing anything.

Why push me to the Special Services desk?

It takes less then 15sec to put someone one stanby for an earlier flight (CTRL+G, F3). The problem you ran into was either lack of QIK understanding or more likely laziness on the agents part. Sad.

 

[SegmentKing]

Um.. that's all fine and dandy.

except the USAir agents are used to

G-100-Lastname(end item)120(cross)SB2

(err, I think... I've been on InterAct too long)

quick, simple, brainwashed. Its difficult to teach an old dog new tricks.... especially 8,000 of them.

 

[crusher]

More likely lack of training. But this trash system is so keystoke intensive that you can only do one thing at a time. If you are boarding a flight you simply can't do anything else. The system is too time consuming with wasteful keystrokes and the like.. WE want our Sabre back. If we continue too much longer with this trash system we won't have to worry about our future WE WON'T HAVE ONE!

 

[jcw]

you can be put on the standby list at the gate. I was the other day. The gate agent did not want to deal with you. You would be better off flying another airline.

 

[trvlr64]

More likely lack of training. But this trash system is so keystoke intensive that you can only do one thing at a time. If you are boarding a flight you simply can't do anything else. The system is too time consuming with wasteful keystrokes and the like.. WE want our Sabre back. If we continue too much longer with this trash system we won't have to worry about our future WE WON'T HAVE ONE!

Well I finally made it out of the H E L L hole known as PHL last night. But not until multiple flight delays.

I was chatting with the ladies in the B Club about SHARES. They absolutely HATE IT. And to quote one of them.....DOUG LIED TO US.

HHMMM.....where have I heard that before?

I watched the # of keystrokes it took to get me placed onto another flight. JEZUS !? I thought she was typing a novel.

And you're probably correct. That first agent was probably just lazy. But the 2nd gate agent I spoke with later that night said he was unable as well to put me on another flight and that I'd have to go to the gate of the flight I hoped to depart on.

Instead I went to the Club after waiting in line at the gate because that agent was being overwhelmed. Why is it US East seems to work a gate with 1 agent and US West has 2 or more? Every gate I witnessed last night had 1 agent until 15 mintues before boarding then another agent would assist. Not enough staff?

 

[Itestwell]

you can be put on the standby list at the gate. I was the other day. The gate agent did not want to deal with you. You would be better off flying another airline.

I flew from CLT this morning; the agent added me to the standby list in about 10 seconds. I told her I'd call to list first, but she said "Don't worry about it..." I think the problem was your agent, not Shares.

 

[700UW]

I flew from CLT this morning; the agent added me to the standby list in about 10 seconds. I told her I'd call to list first, but she said "Don't worry about it..." I think the problem was your agent, not Shares.

You non-reved, not a revenue stand-by, two differant things.

 

[trvlr64]

I have to add......while I was watching the 1 agent in the B Club typing her fingers off, her coworker sitting next to her was having a small panic attack.

She was attempting to rebook another passenger and had to keep referring to a cheat sheet/user manual that she created by pasting typed or copied pages from her SHARES training class into another another book.

She kept getting interrupted by other customers trying to get reassigned and she would just keep saying we'll be right with you. My agent didn't even stop members from just flashing their Club cards at them and allowing them into the club. They couldn't stop what they were doing to swipe our membercards.

Someone in the Sandcastle had better be taken out to the woodshed for this latest fiasco.

I feel more and more sorry for the employees of US. You don't deserve this.

 

[phillyphlyer]

It takes less then 15sec to put someone one stanby for an earlier flight (CTRL+G, F3). The problem you ran into was either lack of QIK understanding or more likely laziness on the agents part. Sad.

I am so sick of your superior attitude...why dont you come to phl and work in a real airport...I could run rings around you if I had the correct tools...and it is not that simple....CTRL G F3 type in popup...whoops tkt out of sync....fix that ..start all over again

 

[wench1]

It takes less then 15sec to put someone one stanby for an earlier flight (CTRL+G, F3). The problem you ran into was either lack of QIK understanding or more likely laziness on the agents part. Sad.

Pretty DISGUSTING too, when the Shift Mgr has HAD ENOUGH of Shares!

Attempting to do a TFC(RTFC), had to go thru Upteen screens to get the ticket out.
Lack of understadnig or laziness?

Im over this BS..
I try and do what I can.
Maybe PHX agents need to work CLT and PHL and then let's see how the other shoe fits :down:
Oh BTW, a psgr travelling end of Apr to GERMANY, her PNR was lost!

Go figure.

But again, agents fault, lack of understanding and laziness..

Once again Help DESK Is NO HELP!
On hold 30 min, finally gave up.
if they cant answer the fone's OUTSOURCE IT!