? is this a result of SHARES ?

[john john]

It takes less then 15sec to put someone one stanby for an earlier flight (CTRL+G, F3). The problem you ran into was either lack of QIK understanding or more likely laziness on the agents part. Sad.

Your lack of knowledge and people like you is why we are in this predicament

I flew from CLT this morning; the agent added me to the standby list in about 10 seconds. I told her I'd call to list first, but she said "Don't worry about it..." I think the problem was your agent, not Shares.

Do you honesty think a non-rev stand-by is the same as a revenue stand-by
Again people like you is why we are in this predicament

 

[singh4us]

I have to add......while I was watching the 1 agent in the B Club typing her fingers off, her coworker sitting next to her was having a small panic attack.

She was attempting to rebook another passenger and had to keep referring to a cheat sheet/user manual that she created by pasting typed or copied pages from her SHARES training class into another another book.

She kept getting interrupted by other customers trying to get reassigned and she would just keep saying we'll be right with you. My agent didn't even stop members from just flashing their Club cards at them and allowing them into the club. They couldn't stop what they were doing to swipe our membercards.

Someone in the Sandcastle had better be taken out to the woodshed for this latest fiasco.

I feel more and more sorry for the employees of US. You don't deserve this.

At least with Sabre, one could sign into six partions and multi-task! You could []b and work there while on hold on the phone, then back to []a, etc. I miss my Sabre! 🙁

 

[philly rocks]

Piney Bob hits it on the head once again! BRAVO !

Egomanics are what they are !

 

[as the prop turns]

you can be put on the standby list at the gate. I was the other day. The gate agent did not want to deal with you. You would be better off flying another airline.

Your lack of knowledge and people like you is why we are in this predicament
Do you honesty think a non-rev stand-by is the same as a revenue stand-by
Again people like you is why we are in this predicament

 

[singh4us]

Folks,

I want to be nice here but Jeeeezzzzuuusss H. Keyrist this company is NOT going back to SHARES for one huge reason.

They would have to publicly admit they did something wrong and that is NOT in their corporate DNA.

😳 Piney means Sabre, not SHARES.

 

[as the prop turns]

You have got to be kidding me. All of your koolaid Share Users have no idea what it is like to work on a computer system that is used by major trunk carriers. We are used to dealing with a 21st century computer system and has NOTHING to do with laziness. Remember something, before the two bankruptcies to break good contracts, corporate pillaging by Steven Wolf and Dave Siegel and the Merger with an airline that Never had a good reputation, USAir was airline of the year twice and on the Fortune 200 list. You guys are just not used to playing with the Big Boys and sorry to say I doubt you ever will. As one Supervisor told me today about the original US Air employees that when we worked on Sabre, we were like race horses, now that we are on Shares, we have been put back in the barn!

 

[singh4us]

You have got to be kidding me. All of your koolaid Share Users have no idea what it is like to work on a computer system that is used by major trunk carriers. We are used to dealing with a 21st century computer system and has NOTHING to do with laziness. Remember something, before the two bankruptcies to break good contracts, corporate pillaging by Steven Wolf and Dave Siegel and the Merger with an airline that Never had a good reputation, USAir was airline of the year twice and on the Fortune 200 list. You guys are just not used to playing with the Big Boys and sorry to say I doubt you ever will. As one Supervisor told me today about the original US Air employees that when we worked on Sabre, we were like race horses, now that we are on Shares, we have been put back in the barn!

Just shoot me why don't you, and end this maddness!!

 

[philly rocks]

:jerry: :jerry:

Back to the barn we go!!!! MOOOOOOOOOOO !

 

[kao]

Pretty DISGUSTING too, when the Shift Mgr has HAD ENOUGH of Shares!

Attempting to do a TFC(RTFC), had to go thru Upteen screens to get the ticket out.
Lack of understadnig or laziness?

Im over this BS..
I try and do what I can.
Maybe PHX agents need to work CLT and PHL and then let's see how the other shoe fits :down:
Oh BTW, a psgr travelling end of Apr to GERMANY, her PNR was lost!

Go figure.

But again, agents fault, lack of understanding and laziness..

Once again Help DESK Is NO HELP!
On hold 30 min, finally gave up.
if they cant answer the fone's OUTSOURCE IT!

Gee here I am a westie...this RTFC online is new to us also....ctrl B opt 16.....works in like 2 seconds.....of course, you have to be in the PNR...yeah the system aint the greatest...but doenst look like the comany cares enought to fix it....so quit bashing the workforce....geez...for crying out loud...we are in the same mess as you....

 

[Itestwell]

Just shoot me why don't you, and end this maddness!!

I suggested that yesterday, a mass suicide would get the point across. You first.

 

[flyastrojets]

I keep reading about "tickets out of sync." Are you guys speaking about what we used to call a disassociated VCR at AA? As in the link between the reservation and the e-ticket got "broken" for lack of a better word.

 

[tadjr]

I keep reading about "tickets out of sync." Are you guys speaking about what we used to call a disassociated VCR at AA? As in the link between the reservation and the e-ticket got "broken" for lack of a better word.

Yes, the ticket has to match the flight number, date and booking code in order for it to check in properly. If any of these have been changed (for whatever reason) they have to be "adjusted" to match in order for the boarding pass to show Etkt.

My favorite one happened twice yesterday. This PNR is not an etkt PNR. Shows etkt at the top of the resv and Ctrl E F1 pops up an Etkt. Checkin again. No, this PNR is not an etkt PNR. Do an invol reroute to try to reassociate since adjusting didnt work. Still no luck. Finally print out coupon and "change" the tkt number and use the flight coupon attached boarding card. Still not sure why it wouldnt "adjust" or reassociate.
Second one that did this did reassociate when I did the invol reissue Ctrl F8.

 

[singh4us]

I suggested that yesterday, a mass suicide would get the point across. You first.

Where's Rev. Jim Jones when you need him??? Please pass me the Koolade now!!!

 

[phillyphlyer]

Yes, the ticket has to match the flight number, date and booking code in order for it to check in properly. If any of these have been changed (for whatever reason) they have to be "adjusted" to match in order for the boarding pass to show Etkt.


























My favorite one happened twice yesterday. This PNR is not an etkt PNR. Shows etkt at the top of the resv and Ctrl E F1 pops up an Etkt. Checkin again. No, this PNR is not an etkt PNR. Do an invol reroute to try to reassociate since adjusting didnt work. Still no luck. Finally print out coupon and "change" the tkt number and use the flight coupon attached boarding card. Still not sure why it wouldnt "adjust" or reassociate.
Second one that did this did reassociate when I did the invol reissue Ctrl F8.

my favorite is when i try to on a seat and it says seat no assigned so i try to check pax in again and pnr pops up with this pnr is no ticketed do you want to tkt...and guess what i have in my hand??? a paper tkt try adding tkt again to res still no luck finally say screw it and just let pax on board

 

[phxops]

I am so sick of your superior attitude...why dont you come to phl and work in a real airport...I could run rings around you if I had the correct tools...and it is not that simple....CTRL G F3 type in popup...whoops tkt out of sync....fix that ..start all over again

Phillyphlyer, I'm assuming that comment was directed at all west agents considering that was my very first post on this board. You took offense at the very idea one agent in PHL could have had a lazy moment and choose not to place someone on standby at the gate, but rather, send them to customer service. Your right...impossible. Wake up. This isn't about East vs. West anymore. It's about customer service. Believe me, us folks out west have the same share of lazy agents, and that "I don't care" attitude is what needs to change. Simply listening to the passenger and attempting to help instead of turning them away goes miles in terms of passenger service. Even with the best tools available the wrong attitude will leave you dead in the water.

Oh, and about your comment regarding me coming to PHL... it's funny you say that. I came back from PHL last week after giving you guys a hand through the storm. Never thought I'd say this but I'd actually go back there in a heartbeat. It was a tough week but I had a great time working with everyone over there and I hope I took a lot back. Thx