Kiosk and Tempe not in sync......

[CallawayGolf]

FACT: The Res Migration was a FAILURE
FACT: Scott Kirby knowingly LIED

Perhaps you should resign in disgrace since it seems you are knowingly presenting false information as facts.

If the res migration was a failure then when exactly was the do over? When did US go back onto Sabre and then back onto SHARES again? All of the the reservations were converted onto shares as of the conversion date and they have never gone back from that point. As I said, a number of east kiosks failed to load SHARES data which caused significant issues for customers and employees, but failure is a matter of opinion rather than a fact. If you define success on a large project such as this to be 100% of the tasks to be completed without error, then please provide an example of a similar project anywhere that was successful (zero errors by your definition).

Please cite any source or proof that Scott Kirby knowingly lied. It may be your opinion that he lied but claiming that he did without proof is unconscionable and a disgrace for anyone claiming to take the higher moral ground. By the way, how does one actually lie when they are merely presenting an opinion? I have lots of opinions - if you don't agree with me does that give me the right to call you a liar?

 

[EastUS]

This is a classic redirection.


The fact that EDS couldn’t pull off the Sabre/SHARES RES migration as promised puts a pretty big scare on their business reputation just like it did to the public’s perception of US regarding the same.

"The fact that EDS..."? BS. Total and complete BS! Let me ask but ONE little question = Who was/is supposedly in charge of US and thusly, is responsible for ALL decisions as to who does what and when? "The Buck" stops at the top...and unfortunately for all concerned, the buck seems to have no other function at US than to fill up incompetents' pockets to the brim.

If something goes badly amiss with any of your flights...aren't you held properly responsible?

Umm...EDS?..."This is a classic redirection" all right.

 

[EastUS]

Perhaps you should resign in disgrace since it seems you are knowingly presenting false information as facts.

If the res migration was a failure.....

Ummm..."IF" the res migration was a failure...??? :blink: Thanks. That's the best laugh I've had for a long while.

 

[BoeingBoy]

As I said, a number of east kiosks failed to load SHARES data

Funny, I didn't know that LAS was in the east, but I understand that the kiosks didn't take kindly to the switch there either. As well as several other "eastern" airports on the west coast.

We've recently seen both DL and B6 do res system migrations - perhaps you can provide the links to accounts of problems they had that were anywhere approaching the magnitude of the US migration.

I do remember one exec saying, before the migration, that they were going to show how res migrations weren't as difficult as everyone said they were...

Jim

 

[CallawayGolf]

Funny, I didn't know that LAS was in the east, but I understand that the kiosks didn't take kindly to the switch there either. As well as several other "eastern" airports on the west coast.

We've recently seen both DL and B6 do res system migrations - perhaps you can provide the links to accounts of problems they had that were anywhere approaching the magnitude of the US migration.

I do remember one exec saying, before the migration, that they were going to show how res migrations weren't as difficult as everyone said they were...

Jim

This thread started with a comparison between HP and the legacy US IT "department" which was really EDS. I pointed out that EDS (east US IT) had as much technical responsibility as the USAIT organization in the res migration which means both organizations had serious shortcomings related to this project. I never implied it was the new standard of success and I have little doubt DL & B6 learned a lesson from US' well-documented issues.

I believe the LAS kiosks are common use so I trust you are correct that these also had issues. Sorry for my oversight. I am certain EDS was responsible for testing the CLT and other "east" kiosks but I don't know if USAIT would have been responsible for the LAS common use kiosks. It doesn't matter as both organizations missed this rather critical step in the project. I believe the execs involved from both companies would count this as one of the worst blunders of their careers.

 

[SparrowHawk]

Perception is reality Callaway and it's my company's hard earned and my hard earned money that gets spent and less and less of it is spent on US Airways due to the blind obedience of people like you.

Having a debate with the Tempe Apologists Union is likely similar to what a debate with the Hitler Jungen would be. Fruitless.

I'm not going to go back through hundreds of quotes since 2005 to find the 9 or ten that prove my point. I arrived at this conclusion based on a mountain of evidence over time. Some of it confidential from CHQ.

If I was so wrong why did Tempe actually assign someone to read my posts here and elsewhere? Don't think it happened? I remember more than a few calls asking me why I posted what I posted and some of those conversations were quite pointed about Mr Kirby and his fractured view of the truth.

I had a Managing Director that confided in me that SHARES was and is a slow and cumbersome abortion. Disaster was the word my contact used. I had a VP voice similar concerns prior to the Res Migration that he gave me a number and a name for me to contact if I got stuck in FRA (Not Franklin, PA, the big one in Germany). That was the internal level of concern, so don't bullshite a bullsh*tter.

I was talking to a CEO of another airline who knows the brain trust in Tempe and I use that word loosely and his reply to my question about HP management currently running US. He smiled and answered "In over their heads"! No explanation, just a big "Wish I could tell you more" smirk.

You just don't like tha fact that you and your colleagues have been found out! The only reason the bleeping airline is even in the air is they went out and hired an opps guy. The two genuises at the top can't organize a one car funeral

If the IT department has such talent how come Scarry Joe Beery got gone? Even the Cheap Brothers Doug & Scott saw him for the twit he is.

Two systems, one currently a market leader and the other not even mentioned on the website of the company that owns the system. At the time of merger, SABRE and SHARES were supported by EDS. One was advertised which means new apps were being developed and the other offered legacy support. So Beery in his infinatie wisdom along with Dumb and Dumber say "Let's polish or repution as being cheap and go with the system whose roots go back to Eastern and System One. No consideration that as time passes and the talent with the ability to offer quality programming and support ages and retires. What self respecting 22 yr old computer geek is going to come out of college and say "HMMM Let me think, I'll go to work supporting a system that has exactly TWO places to work in the entire USA and oh by the way, there are no new apps being developed and marketed. For what? so they can be under paid in a volitile industry in order to non-rev to Paris? Absolute Genius!!!

How many hours of consulting does it take to equal the original projected savings? How many Vouchers because the system wet the bed for a customer? OH Wait I forgot customers don't count at US, we are just self loading cargo.

 

[BoeingBoy]

I believe the LAS kiosks are common use so I trust you are correct that these also had issues.

It's my understanding that the problem was with common use kiosks, not the location of the kiosks. Admittedly the East side used a lot more of the common use type than the West side.

One thing I do know for sure - "old" US has the bare bones contract with EDS. Anything out of the ordinary was an extra cost add-on to EDS' contractual duties. Of course, that is the contract Tempe inherited so I have to wonder how much if any was paid to get all this oversight of the migration process that EDS was supposedly responsible for. Or was it whatever Tempe could get for the lowest (or no) extra cost?

Jim

 

[CallawayGolf]

I'm not going to go back through hundreds of quotes since 2005 to find the 9 or ten that prove my point. I arrived at this conclusion based on a mountain of evidence over time. Some of it confidential from CHQ.

Just as I thought, no proof to support you accusation of a lie. I'm sure you've made many friends at the MD and VP level of US by your endless criticisms of US executives and that those friends willingly put their own jobs at risk to pass you highly confidential company information. Information so secret that it proves the president is a liar and whatever else you've dreamed up. Yes, I can just picture the dark alley exchanges of confidential information that proves everything about Parker and Kirby (not to mention the area 51 and who really killed Kennedy).

Since you are so very important and have all the answers on how to run an airline and a successful res migration, then I'm sure your career is well on its way to stratospheric heights. When you get there, be sure to buy up a majority of LCC stock so you can assume control of the US BOD and execute the much needed regime change. In the meantime you can expect Doug and Scott to continue in their current roles for the foreseeable future. Doug does hold the distinction of being the longest-running current CEO among the top airlines in the country so it doesn't appear he is going anywhere anytime soon.

 

[Dog Wonder]

since you claim US management are known liars, would you care to post an example of such? I’m not talking about someone making a statement of what they think the future will hold and then having to change their words later, or someone unintentionally saying something that isn’t wholly true. I’m asking for an example of a genuine, indisputable lie. Since I do not claim to posses all knowledge, I am genuinely curious to know if a bona fide event can be cited where the speaker knew what they were saying was a lie but claimed it to be true in order to deceive someone. Thanks.

This definition of a lie is so narrow, catching some one in a lie no one can dispute is as difficult as getting a camel through the eye of a needle.

How about Kirby's 'resounding success' of the SHARES migration?

Does it fit through the eye of a needle on a camel's back?

 

[FutureUScapt]

I can see this has sort of veered off topic now, but anyhow...

Lack of a codeshare merely means that you can't buy a "US" ticket on a flight to FKL. You can't buy a "US" ticket from LGA non-stop to ORD either, but the website will happily sell you a ticket on UA since they're a *A partner. But it won't sell you a non-stop ticket on AA since they're not a *A or codeshare partner.

Perhaps that's how it is supposed to work with all *A carriers, but the US website will not allow you to book a flight to a city if US doesn't have its code placed on a flight to that city. For example, try to book a flight to a destination that is served exclusively by CO (AMA, LBB, CRP, etc) or AC (YQM, YYJ, etc and the website will give you an error message.

I checked with a few other *A carriers and it looks like CO (I tried EWR-ILM) will pull up flights involving a US segment but AC (I tried YYZ-ILM) and got an error message.

Maybe this is an issue the IT department actually ought to look into?

US doesnt need to have a codeshare agreement to sell a ticket involving US and other airlines (even non-star alliance carriers). I can buy a ticket that has US and AC flights on it even though they arent codeshare partners.

Have you tried doing this on the US website? Anytime I try to, I get an error message.

 

[SparrowHawk]

Just as I thought, no proof to support you accusation of a lie. I'm sure you've made many friends at the MD and VP level of US by your endless criticisms of US executives and that those friends willingly put their own jobs at risk to pass you highly confidential company information. Information so secret that it proves the president is a liar and whatever else you've dreamed up. Yes, I can just picture the dark alley exchanges of confidential information that proves everything about Parker and Kirby (not to mention the area 51 and who really killed Kennedy).

Since you are so very important and have all the answers on how to run an airline and a successful res migration, then I'm sure your career is well on its way to stratospheric heights. When you get there, be sure to buy up a majority of LCC stock so you can assume control of the US BOD and execute the much needed regime change. In the meantime you can expect Doug and Scott to continue in their current roles for the foreseeable future. Doug does hold the distinction of being the longest-running current CEO among the top airlines in the country so it doesn't appear he is going anywhere anytime soon.

The proof is out there and I've neither the time nor the inclination to do the research. I did it once to arrive at these conclusions and that was at a time I was generally supportive of US. My sharp turn is the result of the statements made that led me to conclude that Tempe has no Trust or Credibility. Now someone else may have arrived at different conclusions. However, many have arrived at the same place as I.

Success? Depends how you define it don't you think? In terms of doing something I love I am successful beyond my wildest dreams. W-2 wise? Less so. I live a peaceful tranquil life outside of the aviation field.

Important? I don't think so. I know what happened and I should refrain from speaking about it as I come off arrogant and full of a lot of things, mostly myself.

Ever wonder where some of the pics I posted got into my hands?
Ever wonder how I was able to verify certain rumors that cast US in a bad light?
I've got one now I can't use regarding some of the new technology and how things weren't thought through to the detriment of the customer.

The thing I am proudest of is never having an employee even get so much as a reprimand. Information has been published on this site regarding how to get info to people of good will without being even suspected much less detected.

Once trust is lost, it's often lost for good.

 

[strangiatotheme]

US doesnt need to have a codeshare agreement to sell a ticket involving US and other airlines (even non-star alliance carriers). I can buy a ticket that has US and AC flights on it even though they arent codeshare partners. I can even buy a ticket with say US and DL flights on though they arent partners at all. Also, I can check in for these flights and majority of the time get boarding passes for all flights even non US flights and non star alliance flights.

I'm not sure that's entirely correct. US has to have their code on the other flight in order for them to sell tickets on it. You can book PHL-HYD on the US website because there is a US code on the LH flight from FRA to HYD. However, it won't let you book PHL to YYJ because there are no flights to YYJ that have a US code on them, even though UA and AC serve YYJ. However, you can book it on a third-party website because US isn't the one selling the ticket, and since US has interline agreements with UA and AC, it will show up on one itinerary.

 

[john john]

This thread started with a comparison between HP and the legacy US IT "department" which was really EDS. I pointed out that EDS (east US IT) had as much technical responsibility as the USAIT organization in the res migration which means both organizations had serious shortcomings related to this project. I never implied it was the new standard of success and I have little doubt DL & B6 learned a lesson from US' well-documented issues.

AGAIN
WHY CAN’T THE FRONT LINE AGENTS USE NATIVE SHARES

 

[SparrowHawk]

AGAIN
WHY CAN’T THE FRONT LINE AGENTS USE NATIVE SHARES

It's really quite simple in that they don't trust you because at the top they are untrustworthy themselves. With a few exceptions.

 

[Edward]

More than enough has been said in this thread.