More harsh words from our best Customers!

[Dog Wonder]

Case in point for campare and contrast. My company recently announced that ALL computer monitors would be replaced with LCD screens. Reasons given? Less eye fatigue, so people are more productive. LOWER energy costs. Over time the Company improves productivity and lowers the total cost of ownership even though the flat panels were a little more expensive. We lowered our environmental impact, saved money and improved productivity. That's what GREAT company's do.

I just got a new monitor I think the sticker on it says 1995. It took two people to carry it.

But it was an improvement.

 

[PITbull]

When you have your dreams dashed after the turmoil of two BK's it's very difficult to keep up the facade.

Right now I would NEVER write up a crew member given this abortion of an airline.

Lie to customers at every turn

Violate your own Contract of Carriage because your technology won't allow you to honor it.

Everyone just please go easy on the crews and agents as it seems He!! on earth is the same as being employed by US Airways.

There is just no sound excuse for the pilot screaming at the pax who was ernestly asking questions and pointing out what the pilot should have done. The pax was 100% correct.

The pax who wrote the letter still has not heard from the airline...I don't think there are enough employees to operate this airline effectively...continues to run "on the cheap"

I am not amazed that giving quality service hasn't changed.

First order of operational business..pull out of PHL as a Hub.

 

[Travels2mch]

A couple of years ago, we did a fly over of the PIT airport and landed about 20 minutes later. We were getting off the plane, the first guy off (I was the second), jokingly said to the captain as he walked by 'looks like we took the long way in'.

Well, Mr. Captain pushed past me and followed the guy halfway up the jetway screaming at him about how he has no right to question his flight decisions....the dude went ballistic. I wouldn't have believed it if I hadn't seen it myself.

 

[BoeingBoy]

Well, Mr. Captain.....

Some people just take life (or themselves) too seriously....

Jim

 

[ChrisUS]

It has always been my experience in dealing with people and reading the letters they send, that when they say they replied calmly and in a quiet voice, they most certainly did NOT! They are lying and trying to make themselves out as the poor victim. Was this situation handled well? No. Do I believe the passenger? Some, but the dramatics I'm SURE have been accentuated to improve the telling. I also doubt the pilot screamed. Used a bit of force in his voice? Maybe since the guy was probably being a real pain in an unfortunate situation. 🙁

 

[Dog Wonder]

Some people just take life (or themselves) too seriously....

Jim

You won't find them on this board.

 

[BuffaloJoe]

A couple of years ago, we did a fly over of the PIT airport and landed about 20 minutes later. We were getting off the plane, the first guy off (I was the second), jokingly said to the captain as he walked by 'looks like we took the long way in'.

Well, Mr. Captain pushed past me and followed the guy halfway up the jetway screaming at him about how he has no right to question his flight decisions....the dude went ballistic. I wouldn't have believed it if I hadn't seen it myself.

The same happened to me on a flight from Philly to Chicago. We approached Chicago, classic approach, went up the coast over Lake Michigan and tuned in over Wrigley Field. We were about at 5,000ft. heading west but flying level. We overflew ORD and continued west for a while. The guy in front of me was also looking out and was yelling at the FA, tell the Captain we just missed the airport. We continued west for a few minutes did a 90 degree turn to the left and headed north, he was then yelling now where are we going, to Minnesota? The FA asked him to please keep his voice down. He did the rest of the flight. We then turned SE and landed from the NW. Then the guy said upon deplaning to the pilot, learn how to read a road map that may be of more help. I was about three guys behind him getting off. I said to the captain, some people just don't get it. He laughed, and said that they just turned traffic around totally. We were going to land but when he turned off base they told him to maintain his level flying west, that he was going to land from another direction, he did state the runway but I forget that part. It just happened that the same crew I had to ORD was on my flight to SLC. I can't believe all the nuts that are out there.

 

[EMBFA]

"The pilot then screamed,and I mean screamed,at me Get back in your seat! I told hime again without raising my voice, not to acream at me. He then said to the guards, Get him off the plane! I was escorted off the plane, stood on the tarmac until they retrieved my bag, and then left.

That was a quote from the pax letter at the beginning of this thread. If someone could explain to me how that pilots response to the passenger was a direct result of the management in tempe? Tempe can be held responsible for some of the current issues facing USAirways, but not how that pilot responded to the passenger.

Maybe the employees need to think about who really pays their salary. Tempe does not choose you attitude towards the passengers. Each employee chooses how they respond to the passengers. We don't care how bad you have been treated by management. Just want to be treated with respect. All employees need to become responsible for their actions.

IF YOU HAVE ALREADY QUIT THE JOB STOP DRIVING TO WORK!!

Seeing as this flight was going to Pensacola, the pilot is not paid by Tempe, or even employed by US Airways. US Airways no longers flies to Pensacola, outside RJ operators do under a "US Airways Express" contract. So I'd say, yes, Tempe and Crystal City are to blame for thinking that the service level provided by the likes of Mesa Airlines is acceptable. When a company outsources, they give up control of the product and who is employed by these companies.

 

[BuffaloJoe]

Seeing as this flight was going to Pensacola, the pilot is not paid by Tempe, or even employed by US Airways. US Airways no longers flies to Pensacola, outside RJ operators do under a "US Airways Express" contract. So I'd say, yes, Tempe and Crystal City are to blame for thinking that the service level provided by the likes of Mesa Airlines is acceptable. When a company outsources, they give up control of the product and who is employed by these companies.

Isn't Mesa Airlines in Tempe as well?

 

[PITbull]

Seeing as this flight was going to Pensacola, the pilot is not paid by Tempe, or even employed by US Airways. US Airways no longers flies to Pensacola, outside RJ operators do under a "US Airways Express" contract. So I'd say, yes, Tempe and Crystal City are to blame for thinking that the service level provided by the likes of Mesa Airlines is acceptable. When a company outsources, they give up control of the product and who is employed by these companies.

Good catch.

 

[Dog Wonder]

Seeing as this flight was going to Pensacola, the pilot is not paid by Tempe, or even employed by US Airways. US Airways no longers flies to Pensacola, outside RJ operators do under a "US Airways Express" contract. So I'd say, yes, Tempe and Crystal City are to blame for thinking that the service level provided by the likes of Mesa Airlines is acceptable. When a company outsources, they give up control of the product and who is employed by these companies.

BS. Cancel the contract if the vendor can't meet the terms.

 

[EMBFA]

Isn't Mesa Airlines in Tempe as well?

Lol... Phoenix, but not Tempe. I guess if US Airways HQ is the Sandcastle, then Mesa HQ is what, the SandPit maybe?

It would be interesting to see how many personell complaints are about US Airways employees as opposed to contract Express employees. I don't know if I'd care as much if I was hiding under another airlines name. Why would that captain give a hoot what the customer thinks of US Airways? His next day of work is probably Delta Connection or United Express. Honestly, its hard to imagine making even LESS what we make and not having the emotional and financial attatchment to the company you're representing.

 

[US1YFARE]

and what do u mean by that LaToya? A VFF take anything too seriously. 🙂

now hurry up and pee because I need to use the lav

 

[tadjr]

As for the so-called manifest with this new SHARES sytem....it's a joke! Agents aren't even giving paperwork anymore before they close the door....we are resulting to sketching seat maps on the back of tray liners and catering sheets! That's why you are now referred to as Mr. 1A....sad isn't it? :unsure:

The final manifests are a joke. They print everything (including what the customer had for breakfast ) and take a year to run it seems like. Even the "special assist" section shows everyone who CHECKED IN ONLINE. Who in the world would think this would be a "special need" customer? It prints everyones name and seat number. Do the FAs really need this much info? Show the FC customers (the old US manifest had it showing like a seat chart), the VFFs and those who actually need assistance. No need to print conx anymore since they dont do gate numbers on the conx boarding passes (even in the East now). If the manifests were more streamlined and it didnt take 5 entries and 20 minutes to get them to print, I'm sure you'd get them more often. One more "just fine" feature of Shares.

 

[AstroLounge]

Lol... Phoenix, but not Tempe. I guess if US Airways HQ is the Sandcastle, then Mesa HQ is what, the SandPit maybe?

It would be interesting to see how many personell complaints are about US Airways employees as opposed to contract Express employees. I don't know if I'd care as much if I was hiding under another airlines name. Why would that captain give a hoot what the customer thinks of US Airways? His next day of work is probably Delta Connection or United Express. Honestly, its hard to imagine making even LESS what we make and not having the emotional and financial attatchment to the company you're representing.

Very valid point. The majority of pax only see the Regional flying operated as US/UAexpress/AA Eagle etc and fail to understand these are independent operators contracted to provide the service. And why wouldn't they. The wholey owned carriers (PSA and Piedmont) operate more consistently with the procedures of US Mainline, and for the most part are consistent in policy. Air Wisc is a good operation with employees that are professional and generally follow Mainline procedures. Some of the others, Mesa in particular and Republic are hit or miss--sometimes decent, many times a disaster. I blame the Mainline carriers Management for NOT reigning in these renegade operators.