Now, if the f/a can't put a toe on the jetway, the capt is looking for catering and the one and only gate agent can't leave his position because he is pulling tickets, shouldn't there be a customer service manager on each jetway coordinating problems as the middleman? Qik/shares has multiple seat dupes on each flt so maybe we should go back to open seating in the rear and make everyone's life happier. Everyone has to realize that we each have a job to do and yes, the capt has more important things to do other than seat dupes, catering, lav trucks etc. The gate agent (remember, your lucky if there is one in Philly) is at whits end because the system doesn't work, the upgrade system doesn't work, the flt reconciliation doesn't work. The gate agent is also checking oversized baggage of those who self check at home and get through security with a huge bag, seat dupe and no upgrade. All it takes is one problem while boarding and walah, the flt starts melting down. How about the f/a whose little toe cannot touch boarding bridge, cannot call catering, cannot assist pax with disabilities, cannot lift a carryon bag, cannot call the lav truck....am I hitting a sore spot yet....well, I say equip the f/a with a cell phone and numbers to call to assist them. Not to mention carryon bags taken off the flt and we know there is space in the overheads. I feel that if we all can't coordinate the flt process, well its time to put the numerous managers (which we don't need because they cannot do protected work) in the jetways once and for all. In Philly we call them the clip board monsters. Maybe they should have "job descriptions"!!!
