PHX-F/A,
If your point is correct then it indicates a major difference in perception between Tempe and the East FF's. Inasmuch as the snack basket (which by the way is the holy grail for many of us FF's) is offered on almost ALL flights regardless of stage length, then it is not correct to consider it a full snack or "meal" on longer haul (ie. NE-FL) flights. I think this is where the disconnect and the misunderstanding can run away with itself.
While there used to be snack service (at least salad or small sandwich) on 2-3 hour stage length flights, there is now nothing other than the snack basket--or the same catering as a 35-40 minute flight. When the change was made from the old snack-meal to nothing but the basket on flights less than 3.5 hours, a lot of feathers were ruffled, especially since for a while BOB meals were offered on those 2-3 hour flights while nothing but the basket was offered up front.
The underlying issues here are consistency and communication. We who fly regularly have seen different levels of service on different flights (sometimes the same flight a few days apart). While we understand the company is still trying to define itself, it should move a little faster, and take steps to correct the perception that they just plan on pulling services and amenities without reducing fares.
If that continues, what you will have is reduced value for a similar if not higher price than other legacy carriers (although US wants to be an LCC, and may be succeeding somewhat on the cost side, they are nothing like WN or B6 on the fare side). If you reduce value, then people will leave. The question is how many elite flyers who spend anywhere from $10K-$50K or more a year with US have to leave before the projected savings from service reductions become a moot point and potentially cost MORE than the projected savings? That is the 64 million dollar question.
I truly believe that US has the potential to be a strong, successful and profitable airline--not just for 1 quarter, but consistently. I think we all (employees AND management, and FF's as well) have to find some common ground to work together so we can keep flying US because it presents a better VALUE than the other airlines. I know the US front line employees are for the most part the best in the industry--I just hope you don't forget that, because YOU are the reason most of us stayed around.
My best to you all....