They can't even use spell check!

[phlus2]

Received a letter today from US Airways Customer Relations - Corporate Office. It was, of course, not signed by anyone nor did it even have the name of the person who wrote it.

But - the following is the first sentence of the second paragraph:

We appreciate you taking you taking the time to express your concerns.

Yep - that is exactly what the letter said. These yahoos in Tempe can't even press the F7 key in MicroSoft Word to spell check their letter - it is no wonder they can't run an airline.

What a bunch of bozos!

 

[phlus2]

Honestly, are you surprised??

I have had a PM exchange with an employee over an issue that makes me shudder. I won't betray the trust and go beyond what I've said so far but US Airways has disapointed me beyond words. It's Soooooo unbelievable if I shared it you'd think I was drunk and made it up.

Surprised - not at all. It just never ceases to amaze me how much of a disaster US is. If nothing else - it is at least always good for a laugh.

I mean really - if your customer service department can't even draft a letter correctly there probably isn't much hope. I am going to highlight the error and send it back to them - not that it will make any difference - but it sure is fun!

 

[Skyward]

Received a letter today from US Airways Customer Relations - Corporate Office. It was, of course, not signed by anyone nor did it even have the name of the person who wrote it.

But - the following is the first sentence of the second paragraph:

We appreciate you taking you taking the time to express your concerns.

Yep - that is exactly what the letter said. These yahoos in Tempe can't even press the F7 key in MicroSoft Word to spell check their letter - it is no wonder they can't run an airline.

What a bunch of bozos!

Certainly not defending this, but spell check would not have found the error. A little proof reading goes a long way!

 

[phlus2]

Certainly not defending this, but spell check would not have found the error. A little proof reading goes a long way!

 

[Skyward]

Actually - spell check would find it - because spell check also does a grammer check and catches stuff like that.

MS Word 2000 doesn't.

I know, I'm way behind the times!

 

[Singleflyer]

After sending a e-mail about the cutting of the 500 mile I received a response from them with 2 mispelled words. But also a response that I thought was insultantinf to a 9 year former CP.

A week ago I finally go around to sending a reply about the letter and my preceived insult and a note about the mis-spelling. And I am no grammer king either.

I got the boiler plate about cutting cost because of high fuel prices.

So today a sent back another response that basically said I already know you can't spell, but your response shows me you can't read and comprehend since your reply had nothing to do about my letter.

 

[US1YFARE]

Print out your correspondence and send it to Doug

Why? tell us please

 

[Singleflyer]

I will send it tomorrow.

Even though I don't fly the airline I am just pi$$ed at what it has become and feel sorry for the many dedicated employees.

 

[Dog Wonder]

Doug will say.

'I am sory we can't spell.'

 

[NCFL]

I'm not going to cast any aspersions on folks in the West. I'll just talk about my experience in my former East Consumer Affairs life.

I recall a time when one of my staff members wrote a letter (if you can call it that) to a high-ranking customer that was absolutely rife with typos and grammatical mistakes. I believe there were 14 in a one-page letter. It was awful.

That customer then turned around and noted each and every one of them and sent a detailed account of them to Wolf. I remember the VERY hot temperature of the seat in which I was sitting when I rightfully took the heat for that screw-up. I was point-blank asked by the CEO how such a thing could have happened, what I was going to do about it, and how I was going to prevent a recurrence. My personal credibility and continued employment status were on the chopping block, and I accepted full responsibility. No buck-passing. No blame-gaming. No whining about a backlog or being overworked. It was simply unacceptable. No excuse. I took my lumps and put tighter QC measures in place. And I had to write a letter for the CEO's signature back to the customer apologizing for the gaffe. Wolf was a hard man to write for - his writing style was difficult to capture.

My job as the boss was quality control, and that one slipped through my QC system's cracks.

I also remember a time when I was managing the CP exception process for the then-VP of marketing. One customer out of a jillion got confused, and he received both a rejection and an exception letter into the CP program, same date on the letter and signed by the same VP. I thought I was going to crap my pants. Again with the lumps (no pun intended with the crapping of pants) and again with the acceptance of full responsibility.

People are human. It's not whether one is going to make a mistake. It's how one handles it when one does so that separates the men from the boys.

 

[sbtinme]

If we're being really picky, there are two errors in this simple sentence from Tempe.

First is the obvious double placement of the same words.

Secondly, the writer should've used the gerundive form following the possessive for this kind of communication, which would've been written:

We appreciate YOUR TAKING the time.....

Not a biggie, but as long as we're pointing out errors.......... In my view, this line is surely boilerplate for 80%+ of the messages that come out of Tempe. Surely this one sentence could be constructed correctly.......

 

[legacy-to-LCC]

didn't you get the memo?

we are a grammar casual airline now! in fact, we surveyed our "bread and butter" passengers and manipulated the outcome data to reflect our lack of talent...and, what we learned is, all they are conerned about is arriving on-time and with their baggage. :blink:

 

[NCFL]

Secondly, the writer should've used the gerundive form following the possessive for this kind of communication, which would've been written:

We appreciate YOUR TAKING the time.....

Agree 100% A noun assocated with a gerund should always take the possessive form.
Sincerely,
The Grammar Geek

 

[Ignacio]

Another reason for frequent fliers to fly on Delta and others ...

- Horrible Grammar
- Wine out of a party cup
- 737's are not turned as fast as WN or CAL
- Advertisements on the tray tables

Better switch to Delta and inconvience my trips...

 

[jimcfs]

Another reason for frequent fliers to fly on Delta and others ...

- Horrible Grammar
- Wine out of a party cup
- 737's are not turned as fast as WN or CAL
- Advertisements on the tray tables

Better switch to Delta and inconvience my trips...

I bet the ad firm that created those ads know how to run a spell/grammar checker, or better yet, they have a "spell check babe" who edits their copy.