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- May 18, 2003
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US Airways Ranks Number Two in AQR among Big Five
TEMPE (US Daily) - US Airways ranked number two among the Big Five hub-and-spoke network carriers for our performance in 2011 in the annual Airline Quality Rating (AQR), an industry benchmark that measures airline reliability and service. Domestic airlines ratings were the highest in this years report since the AQR began 22 years ago, which illustrates the industrys focus on reliability and service excellence. US Airways overall AQR score has continued to improve year over year for the past 3 years, with a reduction in denied boardings driving our 2011 improvement.
The AQR is conducted by Dr. Dean Headley, associate professor of marketing at Wichita State University and Dr. Brent Bowen, professor and department head of aviation technology at Purdue University. For more than 20 years, the AQR has been an objective method for assessing airline service quality using multiple performance criteria and factors in publicly available data reported by the airlines to the Department of Transportation (DOT), including on-time performance, mishandled baggage, customer complaints and denied boarding.
TEMPE (US Daily) - US Airways ranked number two among the Big Five hub-and-spoke network carriers for our performance in 2011 in the annual Airline Quality Rating (AQR), an industry benchmark that measures airline reliability and service. Domestic airlines ratings were the highest in this years report since the AQR began 22 years ago, which illustrates the industrys focus on reliability and service excellence. US Airways overall AQR score has continued to improve year over year for the past 3 years, with a reduction in denied boardings driving our 2011 improvement.
The AQR is conducted by Dr. Dean Headley, associate professor of marketing at Wichita State University and Dr. Brent Bowen, professor and department head of aviation technology at Purdue University. For more than 20 years, the AQR has been an objective method for assessing airline service quality using multiple performance criteria and factors in publicly available data reported by the airlines to the Department of Transportation (DOT), including on-time performance, mishandled baggage, customer complaints and denied boarding.