jimcfs
Veteran
I wrote most of this as a reply in another thread, but I think it needs to be brought into a separate thread so we can get some answers. As one of your loyal customers, it disturbs me to hear this story.
I was on 2379 to CAK. It was already delayed two hours due to weather (which was good as my incoming from BOS was about 3 hours late.) We boarded about 5:45 for a 6:07 departure. Then we sat and sat and sat... waiting for checked bags to be loaded over 45 minutes. The captain was ready to give up when rampers finally came to load us up. (While waiting on the plane we were told there was a problem in the bag room and they couldn't find the bags.)
I was then told after we were in the air that even though we had a PSA crew the ground crew was PI. The crew was NOT happy with what happened. This was made very clear with the comments the flight deck made on the way to the runway and by the FA later directly to me.
Come on PHL folks... this flight was already 2 hours late due to the weather problems. Why make things worse because the rampers don't want to do their jobs? Or is PHL just that short staffed??
Will someone shed some light into this? No excuses... no BS... no bashing of your own people... just some straight answers please.
I was on 2379 to CAK. It was already delayed two hours due to weather (which was good as my incoming from BOS was about 3 hours late.) We boarded about 5:45 for a 6:07 departure. Then we sat and sat and sat... waiting for checked bags to be loaded over 45 minutes. The captain was ready to give up when rampers finally came to load us up. (While waiting on the plane we were told there was a problem in the bag room and they couldn't find the bags.)
I was then told after we were in the air that even though we had a PSA crew the ground crew was PI. The crew was NOT happy with what happened. This was made very clear with the comments the flight deck made on the way to the runway and by the FA later directly to me.
Come on PHL folks... this flight was already 2 hours late due to the weather problems. Why make things worse because the rampers don't want to do their jobs? Or is PHL just that short staffed??
Will someone shed some light into this? No excuses... no BS... no bashing of your own people... just some straight answers please.