Is all about perception and the American way and doing the right thing
Your view of call centers is not share by most Americans
http://www.thestreet.com/story/10287328/1/...ring-spree.html
"Our reservations team does a much better job than those the work has been outsourced to," said US Airways CEO Doug Parker, in an interview with TheStreet.com. "Despite our efforts to improve the outsourcing, it will never be as good as having our own employees do it."
Your view of call centers is not share by most Americans
http://www.thestreet.com/story/10287328/1/...ring-spree.html
"Our reservations team does a much better job than those the work has been outsourced to," said US Airways CEO Doug Parker, in an interview with TheStreet.com. "Despite our efforts to improve the outsourcing, it will never be as good as having our own employees do it."