- Nov 17, 2007
- 5
- 0
As a longtime US1 and someone who flies US every week, I'd like to suggest a few customer service improvements that I see as costing very little but adding much value.
1. One of the biggest issues I see with US is the whole unruly boarding process. This could be solved easily by boarding the First Class cabin first letting them get settled and moving forward with the Elite boarding and so on. So many times the GA calls Zone 1 and 40 people or more try and board. The aisles get clogged and it really stalls the boarding. A more orderly boarding process will be faster.
2. Serve the pre-flight drink please. I fly in F about 98% of the time and only get a preflight about 30 percent.
3. FA's please be attentive to your FC customers. 1 drink run from TPA to PHX is unacceptable. Having to ask for more water while you are reading the USA Today or Vogue in the galley is Totally Unacceptable. I have been on board flights were the PAX are making jokes about the FA's chatting amongst themselves rather than serving the customer.
4. Understand that many of your PAX are working too. I travel 85% of the time for business.
5. Please stop telling us you are the cleaning crew. It's very unprofessional.
I'am a regular USairway customer. Make my experience the best you can. And I will kepp coming back.
1. One of the biggest issues I see with US is the whole unruly boarding process. This could be solved easily by boarding the First Class cabin first letting them get settled and moving forward with the Elite boarding and so on. So many times the GA calls Zone 1 and 40 people or more try and board. The aisles get clogged and it really stalls the boarding. A more orderly boarding process will be faster.
2. Serve the pre-flight drink please. I fly in F about 98% of the time and only get a preflight about 30 percent.
3. FA's please be attentive to your FC customers. 1 drink run from TPA to PHX is unacceptable. Having to ask for more water while you are reading the USA Today or Vogue in the galley is Totally Unacceptable. I have been on board flights were the PAX are making jokes about the FA's chatting amongst themselves rather than serving the customer.
4. Understand that many of your PAX are working too. I travel 85% of the time for business.
5. Please stop telling us you are the cleaning crew. It's very unprofessional.
I'am a regular USairway customer. Make my experience the best you can. And I will kepp coming back.