Employees Join Forces
ARLINGTON (theHub.com) - Scores of employees pitched in over the New Year’s weekend to thank customers for their business, help them through the Philadelphia airport and lend a hand to fellow airport employees as the long holiday week ended with a surge of passengers.
Management employees, including a number of officers, worked nearly 300 shifts at Philadelphia from Thursday through today. They were joined by other frontline employees who spontaneously arrived – some in uniform – to help in Philadelphia and elsewhere.
“I owe it to this company. I’ve had a wonderful career here,†said Cathy McLaughlin, a Philadelphia-based flight attendant who strode through the baggage claim area greeting passengers and answering their questions. She came in early before working a flight to Cancun. “Who can defuse an unhappy customer better than a flight attendant?†she asked with a broad smile.
Captains Eric Jordan, Bill Altman and John Duncan, all of Charlotte, manned a complimentary refreshment stand at the domestic ticket counter, greeting passengers, directing them to the proper counter and answering questions.
In the case of Velma Pride, who works in the Payroll department at Crystal City, her last name says it all. “I really love what I do and want to see the company survive. We have a lot of great employees,†she said.
Don Galante, Indianapolis sales manager, said, “Our customers welcomed the extra assistance. We were able to provide them with information and verification quickly. We answered their questions and concerns. Overall, it was a very positive experience.â€
While Philadelphia was the focus of the recovery effort, employees pitched in at other cities as well. At LaGuardia, for instance, fleet service and customer service agents worked through the night to organize baggage deliveries for the next day. Flight crew members and sales representatives reported for duty to help at the airport. Employees even took bags with them as they left for home to deliver to customers who were on their travel route. “The spirit has been great with so much support from all areas,†said Lou Macedo, LaGuardia passenger service manager.
In Charlotte, employees stepped up to the challenges of unloading several planes and tractor trailers with baggage from Philadelphia to sort it and redirect the bags to customers, in addition to the heavy loads that normally come through the hub. “I am so proud of them,†said Terri Pope, managing director of customer service. “They represent the spirit and professionalism of the majority of our fantastic employees.â€
Extension Requested
ARLINGTON (theHub.com) - US Airways has asked the bankruptcy court for more time in the exclusivity period during which it may file a plan to successfully emerge from Chapter 11. Such requests are common in bankruptcy cases.
The company currently faces a deadline of Jan. 10 and has requested an extension through March 31. The company said it expects to meet a Feb. 15 deadline for filing a plan, as agreed upon with General Electric Capital Corp. in its financing agreement. A hearing is expected on Jan. 27.
Sun Sale Fares
ARLINGTON (theHub.com) - As the holidays pass and winter wears on, US Airways is putting sunny destinations on sale, with fares starting as low as $49 each way, based on required roundtrip purchase.
Sample one-way economy class fares include $49 from Baltimore to Fort Lauderdale and from Philadelphia to Tampa, while just $69 will purchase a fare from Pittsburgh to Miami, or Charlotte to Pensacola.
Advance purchase restrictions, minimum-stay requirements and other conditions apply.
Click here for press release.
Regards,
USA320Pilot
ARLINGTON (theHub.com) - Scores of employees pitched in over the New Year’s weekend to thank customers for their business, help them through the Philadelphia airport and lend a hand to fellow airport employees as the long holiday week ended with a surge of passengers.
Management employees, including a number of officers, worked nearly 300 shifts at Philadelphia from Thursday through today. They were joined by other frontline employees who spontaneously arrived – some in uniform – to help in Philadelphia and elsewhere.
“I owe it to this company. I’ve had a wonderful career here,†said Cathy McLaughlin, a Philadelphia-based flight attendant who strode through the baggage claim area greeting passengers and answering their questions. She came in early before working a flight to Cancun. “Who can defuse an unhappy customer better than a flight attendant?†she asked with a broad smile.
Captains Eric Jordan, Bill Altman and John Duncan, all of Charlotte, manned a complimentary refreshment stand at the domestic ticket counter, greeting passengers, directing them to the proper counter and answering questions.
In the case of Velma Pride, who works in the Payroll department at Crystal City, her last name says it all. “I really love what I do and want to see the company survive. We have a lot of great employees,†she said.
Don Galante, Indianapolis sales manager, said, “Our customers welcomed the extra assistance. We were able to provide them with information and verification quickly. We answered their questions and concerns. Overall, it was a very positive experience.â€
While Philadelphia was the focus of the recovery effort, employees pitched in at other cities as well. At LaGuardia, for instance, fleet service and customer service agents worked through the night to organize baggage deliveries for the next day. Flight crew members and sales representatives reported for duty to help at the airport. Employees even took bags with them as they left for home to deliver to customers who were on their travel route. “The spirit has been great with so much support from all areas,†said Lou Macedo, LaGuardia passenger service manager.
In Charlotte, employees stepped up to the challenges of unloading several planes and tractor trailers with baggage from Philadelphia to sort it and redirect the bags to customers, in addition to the heavy loads that normally come through the hub. “I am so proud of them,†said Terri Pope, managing director of customer service. “They represent the spirit and professionalism of the majority of our fantastic employees.â€
Extension Requested
ARLINGTON (theHub.com) - US Airways has asked the bankruptcy court for more time in the exclusivity period during which it may file a plan to successfully emerge from Chapter 11. Such requests are common in bankruptcy cases.
The company currently faces a deadline of Jan. 10 and has requested an extension through March 31. The company said it expects to meet a Feb. 15 deadline for filing a plan, as agreed upon with General Electric Capital Corp. in its financing agreement. A hearing is expected on Jan. 27.
Sun Sale Fares
ARLINGTON (theHub.com) - As the holidays pass and winter wears on, US Airways is putting sunny destinations on sale, with fares starting as low as $49 each way, based on required roundtrip purchase.
Sample one-way economy class fares include $49 from Baltimore to Fort Lauderdale and from Philadelphia to Tampa, while just $69 will purchase a fare from Pittsburgh to Miami, or Charlotte to Pensacola.
Advance purchase restrictions, minimum-stay requirements and other conditions apply.
Click here for press release.
Regards,
USA320Pilot
