Has anyone tried to AMEND your new uniform order...

[PBI2FLL]

Has Twin Hill customer service been helpful in allowing you to make adjustments to your order?

 

[flybynite]

I've called and e-mailed them and I haven't gotten a response. :down:

 

[wench1]

R U kidding?

An amendment? I've emaile :down: d them ....----> NADA.

Hell, cannot even order yet...response?

INSUFFICENT FUNDS>>>GO FIGURE>>

This is a chinese Cluster...it figures they CANNOT GET ANYTHING DONE RIGHT the first time..

Losers,,,and they wonder why the employees are po'd.! :down:

 

[yvrusfa]

Has Twin Hill customer service been helpful in allowing you to make adjustments to your order?

PBI2FLL,

Unfortunately, once you submit your order either online or over the phone, there can be NO CHANGES made to it. I phoned them last week to adjust my pant order and was told that directly from the CSR who hleped me.
The only ohter option he said was to delete the whold existing order and then resubmit it with the changes....which i did not want to do.

I actually informed our uniform committee co-chairs about it also beacuse I am pretty sure we were not informed of this by memo or anything that I recall.

Hope that answers your question.

 

[EMBFA]

When are we supposed to recieve them? I need plenty of time to remake them at the tailor. I have a reputation to uphold lol

 

[USstew23]

When are we supposed to recieve them? I need plenty of time to remake them at the tailor. I have a reputation to uphold lol

I think I read somewhere that they will be shipped mid-december and we all know that means between March and April. When I ordered there were a few things that said they will not be ready til like the beginning of Jan.( for male pieces) so who knows.

 

[PBI2FLL]

The only other option he said was to delete the whole existing order and then resubmit it with the changes....which i did not want to do.

How does one delete or cancel the existing order and start over from scratch, if it's already been submitted and in process? Can this be done on line? I don't recall seeing this option on the Twin Hill site. I wouldn't mind resubmitting my whole order if they allowed me to. I know exactly what I need to change...I printed a copy of my original order.

 

[LCC_#1]

R U kidding?

An amendment? I've emaile :down: d them ....----> NADA.

Hell, cannot even order yet...response?

INSUFFICENT FUNDS>>>GO FIGURE>>

This is a chinese Cluster...it figures they CANNOT GET ANYTHING DONE RIGHT the first time..

Losers,,,and they wonder why the employees are po'd.! :down:

Wench
Can you be more specific as to what was going on at the moment you got that message? Did you go over the $850 when you ordered. If you go .01 over, you will get that message. My experience with them has been excellent. I guess I have been using the internet too much in the last few years. The process for me was quick, easy, and painless. Infact, when I accidentally ordered 2 raincoats on my own, I called and they corrected it for me. But I must say I ordered pretty soon after we started fitting before so many others jammed the site at the same time.

You can't credit anything left towards a purchase with your credit card. For example, I wanted to buy the raincoat. I knew I had $4.95 left. Well, you just bite that because there is nothing for that price. You have to close out that purchase. You will then go to the credit card option, push it and register your credit card. You can now order an item if you go over the allotted $850 with your cc. Make sure if you do you scroll down to the 3 day FedEx delivery as it is free. Since the default for the alotted pieces is overnight, they assume you will want your extra items sent the same way. AND that is expensive.

The only chinese cluster I see are those that have waited until the last minute and are giving thousand of excuses why they can't just walk in and get fitted. As if the entire TwinHills company should part the waters for them. If the employees are so po'd, I would be willing to bet most of them helped contribute to the problem at least alittle.

This seems to always happen when a deadline is put on something. Those that are responsble get it done and life is easy. Those not always complain. God knows I have done the latter too many times in life. This isn't directed at you, Wench, but I see this at US and in other areas of life all the time.

 

[LCC_#1]

How does one delete or cancel the existing order and start over from scratch, if it's already been submitted and in process? Can this be done on line? I don't recall seeing this option on the Twin Hill site. I wouldn't mind resubmitting my whole order if they allowed me to. I know exactly what I need to change...I printed a copy of my original order.

Did you get an apparel confirmation order number while online or in an email? Like other online stores, you have a basket to place those items in. Until you hit the final button to purchase, you can go into your basket and delete orders.

 

[Zarah]

There was a problem with the site and that is why the ordering time frame was extened.

 

[LCC_#1]

There was a problem with the site and that is why the ordering time frame was extened.

I would imagine there was an overload of sorts as the last minute folks are now rushing to get their orders in. Kind of like a website that gets so many hits it crashes the site. Just my guess.

 

[kao]

Wench

The only chinese cluster I see are those that have waited until the last minute and are giving thousand of excuses why they can't just walk in and get fitted. As if the entire TwinHills company should part the waters for them. If the employees are so po'd, I would be willing to bet most of them helped contribute to the problem at least alittle.

This seems to always happen when a deadline is put on something. Those that are responsble get it done and life is easy. Those not always complain. God knows I have done the latter too many times in life. This isn't directed at you, Wench, but I see this at US and in other areas of life all the time.

The "cluster" is that there are stations out there that still can't get logged in!! They say they have corrected the problem yet they have not. And no-we didn't wait til the last minute...we have some that have tried since day one....

 

[LCC_#1]

The "cluster" is that there are stations out there that still can't get logged in!! They say they have corrected the problem yet they have not. And no-we didn't wait til the last minute...we have some that have tried since day one....

Stations?? Please explain. The TwinHills website has nothing to do with the individual work stations. "Individuals" may not be able to log in, however the system is not based on what city you work in or "station". I'm not trying to argue with you or anyone here, but what was stated makes no sense. Please expand upon what you mean here. And anyone that I spoke with having problems either tried to log on after the glitch...which was about a week ago. Anyone else I spoke with only had problems because in the beginning employees didn't know they had to use their new employee numbers.

I guess my point is anytime a few have a hard time doing something when it has been easy for the majority, people come on and blast the company. Vent vent vent...click. I do it too.

 

[Zarah]

I would imagine there was an overload of sorts as the last minute folks are now rushing to get their orders in. Kind of like a website that gets so many hits it crashes the site. Just my guess.

My understanding is that people couldn't log in because the computer didn't have a record of them (log in failed) not because the site was over loaded.

 

[LCC_#1]

My understanding is that people couldn't log in because the computer didn't have a record of them (log in failed) not because the site was over loaded.

Any thoughts on why? Just trying to understand WHY some may not be entered BESIDES the easy "they can't even get this right" reasoning.