More harsh words from our best Customers!

[Jimmy Neutron]

I would like to extend my personal apology to our best customers whom are being alienated on a regular basis by this management.

Sorry, but that's about the extent most of us can do.


http://www.thebulletin.us/site/news.cfm?ne...76361&rfi=6

 

[luvthe9]

Tell the employess something we don't know. TEMPE sucks

 

[AstroLounge]

Tell the employess something we don't know. TEMPE sucks

Now, now....statements like that won't sit well with the Kumbaya folks on the Rio Salado. See whether YOU get invited to the next Koolaid and Calzone Party held in the desert!

 

[320driver]

Tell the employess something we don't know. TEMPE sucks

THEN QUIT AND STOP COMPLAINING QUIT QUIT

 

[luvthe9]

THEN QUIT AND STOP COMPLAINING QUIT QUIT

320driver, Are you proud to work here, I'm embarrassed to tell people where I work. These days it's nothing more than a paycheck. Start reading some of the passengers comments. http://www.thebulletin.us/site/news.cfm?ne...76361&rfi=6

 

[US1YFARE]

this is no surprise. this how they treat us. I recently called with a complaint and was presented with several choices of compensation. I also asked a question about the degradation of FC and was told that she would get the answers and call me back....that was a month ago and I am still waiting to hear back. they don't freaking care.

 

[Travels2mch]

this is no surprise. this how they treat us. I recently called with a complaint and was presented with several choices of compensation. I also asked a question about the degradation of FC and was told that she would get the answers and call me back....that was a month ago and I am still waiting to hear back. they don't freaking care.

I emailed about the mistakenly 'gold' saga about 6 weeks ago and never heard back. It's been a week since I emailed another complaint (which a copy went to the DOT) and of course nothing at all........

 

[Fly4Free]

NOT KIDDING YOU they were singing "Kumbaya" when I went to HQ today to go to the CU.

 

[luvthe9]

I have to agree with Jimmy, I would also have to add my apology to our passengers. I'll get you from A to B as safely as possible and the kids in the back will do the best they can, but were not given the tools to give a quality product, I wish we were.

 

[US1YFARE]

I flew today (much less frequently than iin the past) and the crew absolutely SUCKED. however, I have to say that most are AWESOME...i had to wonder if attitudes are changing and they know that the airline sucks.

oh, I have to laugh because the A said hello Mr. 1A, I would call you by tour name but our new manifest doesn't show it...SHARES is great tho isn't it????

 

[BuffaloJoe]

Everyone just please go easy on the crews and agents as it seems He!! on earth is the same as being employed by US Airways.

What if I see someone from Tempe? Then again, I may need that Warren's advise. 😛

 

[multitasker]

"The pilot then screamed,and I mean screamed,at me Get back in your seat! I told hime again without raising my voice, not to acream at me. He then said to the guards, Get him off the plane! I was escorted off the plane, stood on the tarmac until they retrieved my bag, and then left.

That was a quote from the pax letter at the beginning of this thread. If someone could explain to me how that pilots response to the passenger was a direct result of the management in tempe? Tempe can be held responsible for some of the current issues facing USAirways, but not how that pilot responded to the passenger.

Maybe the employees need to think about who really pays their salary. Tempe does not choose you attitude towards the passengers. Each employee chooses how they respond to the passengers. We don't care how bad you have been treated by management. Just want to be treated with respect. All employees need to become responsible for their actions.

IF YOU HAVE ALREADY QUIT THE JOB STOP DRIVING TO WORK!!

 

[Whatnow?]

I flew today (much less frequently than iin the past) and the crew absolutely SUCKED. however, I have to say that most are AWESOME...i had to wonder if attitudes are changing and they know that the airline sucks.

oh, I have to laugh because the A said hello Mr. 1A, I would call you by tour name but our new manifest doesn't show it...SHARES is great tho isn't it????

I do have to say that the constant "embarrassment" of the Airline is taking tolls on most of the front line employees! As for the so-called manifest with this new SHARES sytem....it's a joke! Agents aren't even giving paperwork anymore before they close the door....we are resulting to sketching seat maps on the back of tray liners and catering sheets! That's why you are now referred to as Mr. 1A....sad isn't it? :unsure:

 

[BuffaloJoe]

Maybe the employees need to think about who really pays their salary. Tempe does not choose you attitude towards the passengers. Each employee chooses how they respond to the passengers. We don't care how bad you have been treated by management. Just want to be treated with respect. All employees need to become responsible for their actions.

IF YOU HAVE ALREADY QUIT THE JOB STOP DRIVING TO WORK!!

If Tempe would treat its employees right, it passes on to the customer. The US employees have been under alot of pressure and treated by their employer like sh!t. And a computer system that isn't worth a crap. The employees who need to worry who pays their salary is Tempe, they are doing EVERYTHING to screw the customer, Reconfig the A320's, Devalue the FF Program, Devalue First Class.

 

[US1YFARE]

omg that is what she did. I was cracking up. I know the A was fed up and I don't blame her. they were all really miserable. it is so ghetto now. I said to the A who was wearing a USAIR sweater, don't u wish u were USAIR instead of...and she completed my sentence...a trailer park!!!! I feel bad for the easties.