BRAVO and Thank You, Thank You, Thank You! (This will really help in our staff meeting on Monday.....I knew I could get you to do my job for me if I just asked!
Believe it or not we agree on many of your points, with one exception, the spending money part. That is a real tough sell for me. I guess I look at it this way. If the company can afford to pay me for "earned incentive days", additional personal days or things like that, then why not give me that money back in my W2? To me it is like taking an additional paycut to fund the incentive. Make sense?
Briefly on your numbered points -
1 - I agree, there needs to be an employee attendance incentive program but I am not sure that the day off is the right way to go. Perhaps a program similar to CO with car/truck giveaways, etc.
2 - Performance incentives would be great too. My only caution there would be that people may become to performance driven that they lose cite of the important things like Customer Service. I personally know of a "large station" manager that is so driven by performance numbers that in many instances, customer service suffers. There has to be a balance between performance and service.
3 - Isn't profit sharing already an incentive? I know the details have not been worked out yet, but hopefully we will find out soon. Once we have established ourselves as a strong viable airline again, and put our financial house in order, I agree.....lets talk about labor and contract improvements, absolutely!
4 - I agree 100%. Excellent point!
5 - Discussed to death already. I hope it is coming back soon, but I am not holding my breath.
6 - Absolutely. We are down to the bare bones.
7 - Agreed but I will go one better.....where there are differences in contract language, sit down, hash it all out, openly, honestly, and work towards compromise. No more threats!
8 - Agree
9 - Agreed. It is time to show the employees the respect they deserve.
10 - Absolutely. No more stubborn attitudes on BOTH sides of the table.
11 - Excellent point. We all get it already, we have a tough road ahead and we are not out of the woods yet. When we finally came out of bankruptcy it was like it was a huge non-event. To make it that far was a tremendous amount of sacrifice on every employees part and should be recognized as such. We need more positive news and less doom and gloom.
12 - Agreed. Grievances should be an absolute last resort, but the being reasonable part works both ways.
13 - Agreed. You can't bring in the money if you can't answer the phones in a timely manner. You can't keep the customer if the time it takes for them to check-in and fly is almost as long as driving. PIT and PHL on the weekends are a diseaster in the mornings. If need be, open the purse strings and add overtime to expedite the check-in process instead of trying to rely on few agents and many Kiosks.
14 - Amen! The one thing I will give Mr. Wolf was when he got here and put the focus on A/C appearance inside and out. Image is everything! If customers see a dirty airplane it will lead to questions about where else we are squeezing the almighty dollar. We need to show our customers that safey, clean, reliable air travel is our #1, 2, and 3 priorities!
15 - Everyone gets that except BBB!
16 - You got it!
See.......I told you we weren't that far off on things! I really do like a lot of your ideas. Now we just have to bend the right ear to see what WE can do to get some of this accomplished. When I say WE I mean all of us, not just management, not just employees, not just the unions, etc.....each and everyone of us.
Now was that so hard? LOL