. . . So now we will have the management and professional employees of the Aiport Services Department, doing secretive observations that could lead to disciplinary actions?????????? sounds gestapo to me. . .
From a pax perspective ( speaking only to the issue of unacceptable employee behavior ), is the issue a badly acting employee or when and who determines that the badly acting employee is acting badly?
It's an incongrous argument to suggest there are qualifying circumstances to take the same bad behavior and throw out the evidence because no one warns the employees that the boss is going to be watching them do it. Bad behavior is bad behavior, plain and simple ( bad being defined as unacceptable). And for that, there is no excuse, and the cards should fall where they may. We all know that the children behave better when they know that mom and dad is watching. I fly enough to have seen a few bad apples. Fortunately they never impacted me directly, so I remain mute.
Now I do hear you loud and clear if the fear is that management might utilize clandestine observation to leverage an employee for minor miscues, or minor breeches of policy. This is counterproductive & ultimately does not improve performance or relationships between people. This provides opportunity for individuals to carry out a grudge or agenda against other individuals. But if you're quoting an official statement when you say "it could lead to disciplinary progression", I take "could" to mean something possible, but not necessarily certain or assurred.
Folks who are doing the job should have nothing to fear. And if someone is caught way out of hand, then they should be dealt with appropriately, for the sake of other employees and the customers. Of course I make these earnest remarks as someone who is not intimately familiar with the inner workings of management/employee relationships at USA. So please take my words as those of an uninitiated pax who simply wants a smooth flying experience.
I guess that my point is that if these management observations should by chance catch a true bad apple in the act, is it more important to fight precedent, or to discipline the bad apple and hopefully improve the product?
respectfully,
Barry
