BoeingBoy
Veteran
- Nov 9, 2003
- 16,512
- 5,865
uh-oh...if management believes that and is counting on that keep the FF's in place then US is in bigger trouble than I thought...
Jim
Is that because Delta is flying mostly leisure passengers, or does it mean that even VFF's are flying on discounted tickets?I protested, she said my mistake, no change fee on a Y ticket. And then added, I don't see many of those any more.
The one thing everyone misses in all the analogies is this is not a 1st payer system. The vast majority (90+%) do not pay for their tickets and a large % have no choice (Either by company policy or geography), so the market doesn't work the same way with VFFs as does in most other businesses. This is much more akin to our current healthcare system rather then most customer service type businesses.
I had a really great customer service experience recently. It included a large comfortable seat, complimentary beverages and snacks and DirecTV programming (decided to do some work on my laptop instead). I also took full advantage of their loyalty program which gave me some significant value.
Guess where I was?
Sorry to let my question go by the waist side, but actually it was not an airline flight. It was the service department of a car dealership. Just another example for those that think an airline ticket should be nothing more than a safe on-time arrival with your bags, and that loyalty programs are a liability.I'm guessing not US Airways?/
Perhaps Jet Blue?
Hmmm, that sounds like a CO President's Club. Last week, I was travelling with a co-worker, and we took CO to Newark NJ. I have a club membership, and I said, lets go to the club. Kurt was pretty excited because he doesnt travel much. He was hungry, so I told him to get something to eat, because there wouldnt be food in the club. I was totally wrong. CO had an entire Continental breakfast spread (no pun intended) with bagels, danish, muffins, other breakfast things, complete with a commercial toaster. Completely exceeded my expectations. I'll be back for sure.Sorry to let my question go by the waist side, but actually it was not an airline flight. It was the service department of a car dealership. Just another example for those that think an airline ticket should be nothing more than a safe on-time arrival with your bags, and that loyalty programs are a liability.
They had recently redecorated the customer lounge with nice comfortable new chairs, even though the old ones were serviceable. Free beverages and snacks even though a vending machine would’ve made a nice little profit center. DirecTV even though a stack of People magazines would’ve been cheaper. Oh, and the loyalty program paid the labor cost of my service invoice.
So what this really shows is how successful businesses get and retain high-yield customers.
Hmmm, that sounds like a CO President's Club. Last week, I was travelling with a co-worker, and we took CO to Newark NJ. I have a club membership, and I said, lets go to the club. Kurt was pretty excited because he doesnt travel much. He was hungry, so I told him to get something to eat, because there wouldnt be food in the club. I was totally wrong. CO had an entire Continental breakfast spread (no pun intended) with bagels, danish, muffins, other breakfast things, complete with a commercial toaster. Completely exceeded my expectations. I'll be back for sure.
I had a really great customer service experience recently. It included a large comfortable seat, complimentary beverages and snacks and DirecTV programming (decided to do some work on my laptop instead). I also took full advantage of their loyalty program which gave me some significant value.
Guess where I was?
I shop at the one with best prices and I don't buy bruised fruit.To use the grocery store analogy, which grocery store would you choose to shop at: The one who sells you bruised fruit for $2.99/pound, or the one who sells you beatiful, ripe, organic fruit for $2.99/pound, and throws in a free pound for every 12 pounds you buy?
This really bores me...Well I can show you one!
Acme Markets has a "Super Card" that gives you significant discounts if you present your card.
For Example I just bought this very day 10 six packs of Acme brand soda for $1.00 each! Regular price is nearly double. Seedless Red Grapes are $.99 per pound with the card and IIRC $2.49 per pound.
You may now apologize to the other posters.
This really bores me...
howd this get to supermarket prices?
I go out for a trip... and this thread goes to pot! LOL
If I want to talk prices at the market..
I would go to another place..
this is about LCC
This whole airline bores me all the way from the corporate top to the whining elites who all think they are owed something.Agreed lets come back to the topic.