I am SO OVER these so-called enhancements.
I'll give you a thumbs up on the clearing specific standby. Too bad it took over a year to get it.
But, what the $#@$@# is going on when I try to rebook a passenger the normal way and I get blasted with mandatory popups that weren't there before.
If you know and perform your job properly, one more idiot popup isn't going to make this easier, and then the computer loops, and you look like an idiot going "um has anyone seen THIS before?"
I am SICK of the extra popups. Yes, I want to check in this reservation, but I am aware I need to adjust the ticket , so by the time I've gotten the newest popup out of my face that doesn't even show up every time, I could be finished.
I've gotten two new bag reroute popups that I haven't seen and they made me livid. The first one was way too long and needed specific information that didn't necessarily apply, and then it wouldnt GO AWAY. Another weird one had two options, misconnect or OTHER and I typed OTHER and there was no free flow and OTHER wasn't accepting.
Part of surviving this system and maintaining reasonable check-in time is knowing what popups to expect and what youre going to put in them and constantly navigating through. These surprise and erratic popups are , in my opinion, NOT helping.
It's making a job that required X keystrokes now require some head scratching and more keystrokes for the same result.
I am SICK of the gate readers not working. I'm disgusted, actually. The IT guy had to hold his cell phone over the gate reader during LGW to make it work. Why? It needed more light.
From a cell phone?
We aren't freaking McGuyver here. I don't have time to wave my blackberry over the gate reader while explaining to the chairman that got the free upgrade because the system crapped out last week that he can't have another one this week.
I am tired of having the "no help" desk say "i dont know WHY that's happening?" when there are seats on the map and they absolutely will not assign no matter what.
Can this company expect me to do this while I'm tearing tickets, monitoring and tagging carryons(and charging for), pushing wheelchairs, getting screamed at by pax who don't like their seats, a FA who is angry because this is the second time she's had a dupe seat and she's not supposed to be off the aircraft who can't understand why we can't just "do it right to begin with", adjusting tickets that are supposed to be paper, calming standby passengers down, telling 40 silvers that there is no more first class, putting remarks in the flight text so that the tower doesn't call me and wonder what's up, explaining to oversold people what is going on and still be expected to not lose my patience?
THIS DOESNT WORK.
THIS DOESNT WORK.
I'm fed up, I'm disgusted, I'm embarrassed, I'm tired, I'm overextended.
It hurts when the FA stomps down and flips the dupe seats at me making me look to the remaining 80 people in the boarding area like I'm incompetent. It looks bad. These same people saw me fighting with the computer earlier. It forms such a sour opinion.
For those of us who take pride in our work, and who genuinely care about the customer, we are still here, corporate. We still want to do this.
Please, please give us what we need - - it'll make your pocket fatter and my anxiety meds less necessary.
This IS AWFUL!!
-- so i hear...I'm but a humble gnome who let a frustrated airline employee vent on my laptop. she's gone now to go bang her own head in the liberty bell.