QIK /SHARES migration

[JetguyCLT]

I don't have any inner QIK. I'm the ugraded version enhanced with awesome. I don't have time for that biz niz. I don't want to reorder the standby list I want it to do what i want it to do!!!
:angry: :rant:

You want to much. Its coming ok. This is what we have to work with for the time being and embrace it, I know you have an inner QIK. Don't give me that booshe!

 

[REACC1]

We have this a couple times a week easily, especially when the cruise ship is in town and the guys are finishing their assignments. TPA-CLT-SFO-HKG-MNL or TPA-PHX-SFO-HKG-CGK- some little town no ones ever heard of. Happens enough to be a nuisance. Is it life threatening? No. But, like Shirley states, we were TOLD we kept this system because it was able to be changed so quickly and efficiently. I'm still waiting for both to happen.



My favorite response is "this is not QIK, but Shares by design". IOW, its not happening so dont bother us again with this, thanks.

Bottom line, if these are the airlines passengers, shouldn't they be accomodated in a reasonable amount of time, given the circumstances? The answer is an unfortunate, NO! :angry:

 

[REACC1]

I don't have an "inner QIK" either. Oh, that's just mentally unstable, and incapable of doing anything, well, anything normal. (customary,usual, etc.) IT'S PURE GARBAGE COMPARED TO ANYTHING IN THE AIRLINE INDUSTRY AND THE WORLD. PERIOND!!!!
So far as I know.

 

[InternationalShannon]

I know Sabre isnt coming back, JetGuy aka QikYoda....but there is a button that says clear individual standby , it's option twelve.

It's been sitting there longer than LGW sits on gate D11 on Saturdays. And that's a long fricken time.

I'm just saying...quit being such a Qiktease..all talk and no action.....

haha...did you see what I did there? Qiktease? oooo emmm geeeeeee. Heart you.

 

[JetguyCLT]

I know Sabre isnt coming back, JetGuy aka QikYoda....but there is a button that says clear individual standby , it's option twelve.

It's been sitting there longer than LGW sits on gate D11 on Saturdays. And that's a long fricken time.

I'm just saying...quit being such a Qiktease..all talk and no action.....

haha...did you see what I did there? Qiktease? oooo emmm geeeeeee. Heart you.

I like that Qiktease. Your to much. Option 12 is there becuase it was going to be released in march but wasn't working right now they delayed it until the New Standby list could be tested in the lab. Wierd Science I know, however they are trying to make sure there are no f'ups with it this time around. QIK is your friend INTLSNN, and we are BFFs!

 

[jimntx]

QIK is your friend INTLSNN, and we are BFFs!

As a former IT person I have been following this thread with interest. I'm sorry the devil made me post this...with friends like QIK, InternationalShannon sure doesn't need any enemies.

 

[YVINTERN]

As a former IT person I have been following this thread with interest. I'm sorry the devil made me post this...with friends like QIK, InternationalShannon sure doesn't need any enemies.

JetGuy...Aren't we all BFFs?

Big Fondling Fundees 🙂

All Kidding Aside I tried to nonrev on US Sunday and I was #3 out of #22 on the standby list for a PBI flight and there was 4 seats available prior to boarding...the agent hits the auto-process for the standby list and it skipped me over and #18 on the list got the last seat. She was horrified and the system wouldn't let her assign me a seat...turns out #18 was an OAL commuter so I had to take AirTrash...I mean AirTran...They're an nice low cost airline but I didn't really like the "feel".

 

[InternationalShannon]

As a former IT person I have been following this thread with interest. I'm sorry the devil made me post this...with friends like QIK, InternationalShannon sure doesn't need any enemies.

ha ha!!
I guess I misrepresent. I don't get all fussy at the gate and start swearing and then shrugging my shoulders and telling the pax that 'I freaking hate this computer"

The truth with Qik is that , if I feel like it, I can manipulate it into doing what I want it to do, even if the "Correct" way to do it hasn't been released yet. If one thing doesn't work, you can find an alternate route to get it.

There isn't a ticketing issue that I can't resolve and if Qik doesn't fix it, and JetGuy can't fix it then we just FIM it out and call it a day. And I'm usually doing intl reissues anyway which is the hardest of the lot. For your average ticket, it's fine. You just need to know what you're doing in order to figure out how to coax that ETKT without trunicating the rest of the reservation.

So, in Qik's defense, yes, it gets the job done. I am not one to cuss Qik at the gate. Do I miss SABRE? Of course. however, if I had started with Qik , I don't feel like I would be frustrated with it.

Do you like dial up after you've had broadband? Same kinda thing...

 

[tadjr]

No problems with QIK today, it was the whole system that was down for about 15 minutes. Just another day at the new USAirways! 😉

 

[JetguyCLT]

I have seen the new Standby List and let me tell you, its freakin AWESOME. The new list was released on the beta test sets in CLT yesterday which are B8, one on C, D2, D3, and D11. I was working on oversold flight to RDU and I was able to clear by line into a specific seat. Plus I was about to move someone to First using the CHange of Cabin option. Seriously, I am really impressed by how well it was working. WHile it is still being tested, it is coming and I have see and used it first hand. YAY!

 

[hp-to-us]

I know I am probably going to get blasted for saying this because I am so new to the board, but since I know many of the IT people that everyone keeps blaming, I think that a couple of things need to be pointed out.

We all know that there have been some issues with some of the QIK releases. We keep being told that certain enhancements are going to be coming and then they just get delayed (which is very frustrating). However, most of the blame for these issues cannot be put on the QIK team.

Here is what I have been told:

IT programmers in any company can only develop products from the documentation that is provided to them. Here at US Airways, the QIK team is not responsible to design how new features and enhancements will look and work in QIK. It is the Airport Customer Service group (airport policy/procedures) that controls the designs given to the QIK team for QIK-CHK. Likewise, Reservations policy/procedures group controls the designs given to the QIK team for QIK-RES. These departments are responsible for writing all the documentation and providing QIK the information on how they want the new feature/enhancement to look. The QIK team can only develop off that documentation.

During the design process, the Airport Customer Service group gets input from a board of employees from around the system, as well as Customer Service Training, when they are designing new features. This board is called the QIK System Review Board (QIK SRB) and all the employees that are part of this board can be found in the DRS for us to contact and ask questions.

Once the QIK team develops the process that has been designed by the Airport Customer Service analysts, they hand it off to a testing team that is managed by the Airport Customer Service group. This testing team is actually a group of airport agents that applied for the position to be part of the test team for one year. Again, it is the test team airport agent’s responsibility to test and catch all bugs before it is released to all computers, not the QIK team’s. The QIK team is only responsible to test that program meets the design documentation that was provided and that it doesn’t blow up the computer. The airport agent test team is responsible to use the features and try to find all the bugs, because they are more familiar with how us agents will actually use it.

Also, much of the frustration on the message boards comes from differing opinions on which IT projects should have a higher priority. From my past experience of being part of the QIK SRB and talking to friends that are in IT, the QIK team has no involvement in determining the priorities and order projects are worked on. That is completely up to the Airport Customer Service group, who does get input from the QIK SRB – the QIK team is not involved at all.

IMO, if you want to get upset and frustrated, don’t vent it onto the QIK team. I know my friends in IT struggle with getting bug fixes and enhancements that they have done included in the release because they have not been prioritized by the Airport Customer Service group. Contact the Airport Customer Service and the QIK SRB members to vent your frustrations.

 

[700UW]

Guess someone didnt test it at all when they rolled it out!

 

[phillyrules]

Piney is absolutely right....the time to test things is not now....it was before it was implemented.....the number of problems I encounter in a day is mind boggling.....

And yes I have heard the rhetoric of well we had a contract with Shares that we couldn't get out of and we could end the contract with Sabre and Shares is cheaper....yada yada yada

I know we have wasted a ton of money writing fims last year and all the screwed up reissues and the loss of upgrades that just dont work or extra charges that you just so frustrated trying to do that you just give up and say "It's your lucky day"

When we first got Sabre the ticketing was antiquated but we enhanced it with tips and it was perfect ......

I'm sure Sabre cost a lot more than Pacer but we knew we needed a more modern system and so th company INVESTED in it....and it more than paid off

 

[john john]

It is the Airport Customer Service group (airport policy/procedures) that controls the designs given to the QIK team for QIK-CHK. Likewise, Reservations policy/procedures group controls the designs given to the QIK team for QIK-RES.

Since FIXING POS/SHARES/QIK is the customer service agents responsibly
Make the controls the designs and features and the fixes like sabre DONE DEAL do it yesterday
WHY was it broken to begin with?
Was it the customer service agents? I don’t think so

 

[john john]

testing team that is managed by the Airport Customer Service group.

Here’s a design…. GIVE US THE SAME THING CONTINENTAL HAS INCLUDING NATIVE
DO IT YESTERDAY