The LOW CLASS in LCC Strikes Again
- Thread starter US1YFARE
- Start date
LCC_#1
Veteran
- Joined
- Nov 16, 2005
- Messages
- 1,771
- Reaction score
- 0
Hey BUCKO...US1YFare is a very loyal and excellent customer. He as well as many others that post here have given their loyalty when they had the right to give the new US Airways the finger a looooong time ago. If you or anyone else here cannot see the value in what their saying, perhaps YOU should leave US for another career. He was wrong to jump to a conclusion without asking those in the know, but our FF's have had soooo many stupid changes and downgrades to service thrown out at them that I can't blame them for being defensive.
To even OFFER something in coach without something better in F/C for free is insulting and you should be ashamed for finding that kind of customer service acceptable!!
I was hired in 1987. I take it you were hired in 1988? As someone in my senority range, you are an embarassment!! With your attitude, it soounds like you gave the finger to US a loooong time ago. Why should you be shocked that our FF's might do OR have the RIGHT to do the same? :down:
US1YFARE
Veteran
- Joined
- Mar 31, 2004
- Messages
- 3,932
- Reaction score
- 54
aw shux 🙂
I just wanted to point out another dumb move...maybe the fa's should be writing this stuff up...i remember back in feb some fa's refused to sell because they had to sell to fc customers or offer them nothing.
Whatnow?
Veteran
- Joined
- Nov 4, 2003
- Messages
- 862
- Reaction score
- 8
I'm soo embarrassed half the time onboard these flights anymore...we offered a FAR SUPERIOR product when we were in BK! I mean c'mon it's like the bottom has fallen out worse than before while these young cronies out in Tempe are sitting back making half-a$$ decisions to save the airline money.....but it's OK to give themselves raises because they've earned it! Gimme a break! I would love to work a flight one of these days when I don't have to APOLOGIZE for the LACK OF SERVICE! Listen up Tempe....the ball is in your court now and your dropping it BIG TIME! We really need to hang onto these elite customers all we can.....we've already lost a lot of them....and quite frankly deservedly so! :down:
You are a dope for volunteering to fly such a crappy airline. Are you a glutton for punishment?
N965VJ
Veteran
- Joined
- Nov 21, 2005
- Messages
- 3,255
- Reaction score
- 149
The flights they are offering the coach BOB snack on are flights that offered NOTHING but pretzels in coach before. FC had and still has the snack basket, which IMO has a better offering than the $3 snack pack in back. They havent taken away something that WAS in FC, they've added something for the customers in coach to purchase if they want.
PS- I do agree that a flight over 2 hours should have something in FC, but they havent taken anything away from the FC customers that was there since last year when they cut out all FC meals less than 3 hours.
PS- I do agree that a flight over 2 hours should have something in FC, but they havent taken anything away from the FC customers that was there since last year when they cut out all FC meals less than 3 hours.
Elevation
Veteran
- Joined
- Oct 21, 2002
- Messages
- 869
- Reaction score
- 32
OldGuyinPA
Veteran
- Joined
- Aug 20, 2002
- Messages
- 700
- Reaction score
- 8
Most psgrs sitting in first class are on excursion tickets. They're upgraded due to status. Why not charge them for a meal, their tickets are worth much...
I love seeing all these folks wasting their days flying short segments just to keep their status...Happens all the time.
I love seeing all these folks wasting their days flying short segments just to keep their status...Happens all the time.
US1YFARE
Veteran
- Joined
- Mar 31, 2004
- Messages
- 3,932
- Reaction score
- 54
Your post is illogical. What about when I pay $900 to fly to Florida from PHL. Or, when I pay $2100 to go to SFO and $1700 to go to LAS? Your logic is the best way to chase away your high revenue customers.
AMEN!!
Sthrnboy
Senior
Geeze this board makes me so upset. I am so tired of members on this form that bash and try to hurt eachother with words.
1. At AWA we took care of eachother. We may have been small but there are major advantages of being small. We always said hello and you knew everyone.
We always treated eachother with respect.
2. This is not going to get anything solved. Its always AWA/US Airways Policys and Procedures.
3. As a Flight Attendant I can not do anything alone. However if we were to Recruit and Encourage our FF's to write in with us we can be a much stronger voice. (to try to improve our F/C product and help our own moral as getting to change things.)
4. Talking nasty might not seem bad but in the long run it hurts everyone. I am so sick of eachother bashing eachother. Its all I see on this board.
5. Pushing FF away is not a good thing. We must unite. FF's, and Workers. And then and only then will Tempe Listen.
6. If you hate your job quit. There are too many new and fresh faces that love this job. However, I am not saying we all dont have a bad day now and then. I am just saying the bitching, and back stabbing and such has got to go.
I know USAir, Piedmont, and our PSA co workers started like AWA. I know we have a deep down (Welcome to our Home feel.) Let's try to treat eachother like humans and then like family members.
7. I know things are hard. With paycuts, no raises and the NO COST Contract, is very upsetting to say the least. But come to work with a smile and treat eachother how you want to be treated. Your mother taught you that. I know mine did. If we can start with eachother and find common goals. EAST/WEST Pilots/FA's/FF's and so own.. WE can become a great airline. Its only if we work togther.
8. Yes our service is lacking. I see it every day. AWA use to do 7 step meals. It was great. However, times change. Am I happy with our F/C meals. No.. but unless we BOND EAST/WEST and FF"s nothing is going to change.
9. Yes. I know how our F/C's service is lacking. I see it with my partner working for United Airlines as a FA and my good Friend working for Continental. We must tell tempe and demand a Upgrade to our F/C product. I feel ashamed when I am serving some meals to our passengers. Most mostly I feel ashamed personaly because I feel like I am not given the proper tools (meals, cloths, peper/salt items, etc for my passengers)
9. Ok... Just how I feel.
1. At AWA we took care of eachother. We may have been small but there are major advantages of being small. We always said hello and you knew everyone.
We always treated eachother with respect.
2. This is not going to get anything solved. Its always AWA/US Airways Policys and Procedures.
3. As a Flight Attendant I can not do anything alone. However if we were to Recruit and Encourage our FF's to write in with us we can be a much stronger voice. (to try to improve our F/C product and help our own moral as getting to change things.)
4. Talking nasty might not seem bad but in the long run it hurts everyone. I am so sick of eachother bashing eachother. Its all I see on this board.
5. Pushing FF away is not a good thing. We must unite. FF's, and Workers. And then and only then will Tempe Listen.
6. If you hate your job quit. There are too many new and fresh faces that love this job. However, I am not saying we all dont have a bad day now and then. I am just saying the bitching, and back stabbing and such has got to go.
I know USAir, Piedmont, and our PSA co workers started like AWA. I know we have a deep down (Welcome to our Home feel.) Let's try to treat eachother like humans and then like family members.
7. I know things are hard. With paycuts, no raises and the NO COST Contract, is very upsetting to say the least. But come to work with a smile and treat eachother how you want to be treated. Your mother taught you that. I know mine did. If we can start with eachother and find common goals. EAST/WEST Pilots/FA's/FF's and so own.. WE can become a great airline. Its only if we work togther.
8. Yes our service is lacking. I see it every day. AWA use to do 7 step meals. It was great. However, times change. Am I happy with our F/C meals. No.. but unless we BOND EAST/WEST and FF"s nothing is going to change.
9. Yes. I know how our F/C's service is lacking. I see it with my partner working for United Airlines as a FA and my good Friend working for Continental. We must tell tempe and demand a Upgrade to our F/C product. I feel ashamed when I am serving some meals to our passengers. Most mostly I feel ashamed personaly because I feel like I am not given the proper tools (meals, cloths, peper/salt items, etc for my passengers)
9. Ok... Just how I feel.
L
luvn737s
Guest
Well, LCC's making money so that it can continue to provide a FC as a perq that noone ever pays full fare for. Whatever they're doing seems to be working.
Keep it up and don't look back!
Keep it up and don't look back!
Art at ISP
Veteran
southrn boy,
That is why we have a group called FFOCUS (Frequent Flyers Organized and Committed to US Airways Success). We have members who are both employees and customers at all levels of DM.
That said, I have had the experience of the $3 snack being offered in F, after the snack basket, and was told it was an experiment to see how they moved.
This is, however, another example of Tempe being penny wise and pound foolish--they may save $1000 by not catering a 3 hour flight, but they may lose $50K-$100K in future revenue due to the low level of service (product, not people). If it were not for the excellence of the front line people, folks, many of us would have been gone LONG ago. So FA88, what IS your problem?????
I met with senior management a month or so ago in Tempe, and they admitted they need to know the elite customer better--and now is the time to act on that--while there are still elite customers left.
The 3.5 hour meal rule is ridiculous--it should be 2.5 hours to include meals on PHL-Florida routes where there is plenty of time to serve a salad or sandwich in F. To offer a snack or any kind of meal for purchase in Y while only offering the snack basket in F is an embarrassment.
I have also heard of other degradations in Envoy service to and from Europe--now there's a plan to scare away even more revenue.....
I think the phones will be ringing off the hook in Tempe today.
And for what it's worth, the top 15-20% of an airlines Frequent Flyers contribute up to 44% of their TOTAL revenue...so continue to go after Ma and Pa Kettle--it will take 5-10 of them to make up for 1 Elite lost.
My best to you all....
