Where is the Glassware?

[AlleghenyVista]

Glassware was supposed to return on East long haul flights to the west coast beginning earlier this month. Havnt seen it yet. Any news regarding the delay?

 

[etops1]

i just e-mailed sherrie shamblin on this just now. i will post her response as soon as i get one.

 

[LGA777]

On a side note I did see the large West plastic coach drink cups on a Shuttle flight the other night, but they where not on the 3 other (non Shuttle) legs as I was on over two days.

Regards

LGA777

 

[peterpjr]

Glassware was supposed to return on East long haul flights to the west coast beginning earlier this month. Havnt seen it yet. Any news regarding the delay?

hey had a guy from catering on last week. He said glassware would be coming back in Jan.

 

[PHL BULL]

Glassware was supposed to return on East long haul flights to the west coast beginning earlier this month. Havnt seen it yet. Any news regarding the delay?

what a waste...the cost to wash and stock the glass...we are LCC, your on the plane not a fancy resturant...save the cost of a dishwasher... waste waste waste

 

[UWCactus]

what a waste...the cost to wash and stock the glass...we are LCC, your on the plane not a fancy resturant...save the cost of a dishwasher... waste waste waste

Glassware is only on long haul flights with a meal. It's costly, yes, but it's market driven so Airways is providing it, it's just been a lot slower than planned, all of the catering issues have been very complex and when you try to work the front line employees to help, it takes time to do that. Patience will eventually pay off.

 

[US1YFARE]

Patience will eventually pay off.

Why will it pay off? Are we getting beautiful crystal, linens, and decent meals? Are we getting better wines? The wine they have now is grape juice left out in the AZ heat for a few years.

🙄

pay off--what a crock.

 

[USCREW]

...

 

[US1YFARE]

...

Too bad the cheese is leftover from what they used to send the employees at Christmas. The grapes are rotten and the apples have been sitting the US Club since 1998. Oh, and the wine, I think Riunite may produce a better product than what they serve. They saved 13 cents by degrading the service to the level it is currently at--WOOHOO. 😉

 

[USCREW]

:blink:

 

[etops1]

hey guys like i said i would e-mail sherri shamblin on the glassware issue. she had maureen deen from catering respond to me . here goes.

Q: sherrie,

i read where glassware was supposed to be put back on east longhaul flts. i haven't seen it yet . what's up? is there a delay? thanks,
#####


From: ETOPS1@aol.com [mailto:ETOPS1@aol.com]
Sent: Friday, December 15, 2006 11:23 AM
To: Shamblin, Sherri
Subject: glassware




-----Original Message-----
From: Shamblin, Sherri
To: Dean, Maureen
Sent: Fri Dec 15 13:01:57 2006
Subject: FW: glassware

Maureen,can you answer this ?
thanks,
Sherri







REPLY:#####,

With the recent change to the cart packing, we thought it would be best to stagger a few of the service changes.

The glassware will be coming during the first quarter, it has been ordered, and barring an unforeseen company change on this, you will see it soon!

Thanks for asking, and I hope you have a great holiday season.
Maureen

 

[Travelpro72]

I love when a loyal customer who stayed with this crusty company through the worst time in it's history gets told to leave if they don't like it. I think they ALL have the right to complain. Some feel our service levels and cleanliness of the a/c are fine as do some think our reserve system is fine too. Low standards and over the top prices are driving away our customers. That's ok, management will realize it AFTER millions are lost in revenue. Well at least we'll make up the difference with no closets and more seats. Though out of my hands I say I can't blame any of you that leave to fly another airline on the same route with better service.

 

[US1YFARE]

you will see it soon!

we've been hearing that for a year now. more b/s from the sandcastle. blah blah blah lies blah blah blah lies

 

[flygirl74]

Actually, the glassware HAS been on airplanes. All us reserves have been selling it on ebay so we have money to eat!!!

 

[Travelpro72]

Yep and the xoxo's have been back too. We are using them as stocking stuffers. Hey we's gots ta do what we's gots ta do.....