beachboy
Veteran
- Joined
- Jul 7, 2006
- Messages
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No glasswear! Sorry folks plastic all the way...LOL This place is a true joke! But on a nice note...who whats a hot rag?
Date: Thursday, 14 February 2008 19:58 ET
To: USAALLMX.F/A
From: Sherri Shamblin
Subject: A Letter from Sherri Shamblin
****** Letter from Sherri Shamblin ******
To All Flight Attendants:
One of the hottest topics discussed since the merger was announced has been
the differences between the service offered onboard East metal aircraft and
the service offered on West metal aircraft. Our goal to ensure the best
possible onboard experience for all customers has always been at the
forefront...so much so that we asked them what's most important to them when
flying in each class of service we offer.
We were able to determine that they felt that the quality of both the food and
beverages we offer onboard were the most important. This was the reasoning
for addressing these items across the board first so that the most customers
would feel the biggest impact as quickly as possible. Along with the roll-out
in December of all new menus, we also re-introduced flatware and beginning in
June, hot towels will return to our domestic service.
One area where our First Class customers didn't feel we should focus too much
of our attention, was glassware. As long as the quality and quantity of the
beverages we offered were both high, then the use of glassware wasn't as
important. Today, we offer glassware on most meal flights to/from LAS and PHX
operated by West metal, but do not offer such on the same flights operated by
East metal. Conversely, the opposite holds true where our meal flights
to/from CLT and PHL operated by East metal do not offer glassware, yet the
West metal does. This has created a great deal of confusion among not only
our catering teams and crews, but amongst our customers as well. To eliminate
confusion and inconsistencies, beginning April 1, we will no longer offer
glassware in any First Class cabin and serve beverages in plastic cups. We
continue to look at upgrading the quality of the plastic used when serving
beverages in First Class.
With the continuing rise in fuel prices, we must always look to invest our
money in those products that really matter to our customers. To add glassware
to all First Class flights would have cost the company $15 million a year,
money that can be better spent to improve the food quality and amenities that
the customers say really matter to them.
Great progress continues to be made on a daily basis and I thank you for your
continued support and dedication to offering our customers the best service
day in and day out.
Sincerely,
Sherri Shamblin
Vice President, InFlight Services
Date: Thursday, 14 February 2008 19:58 ET
To: USAALLMX.F/A
From: Sherri Shamblin
Subject: A Letter from Sherri Shamblin
****** Letter from Sherri Shamblin ******
To All Flight Attendants:
One of the hottest topics discussed since the merger was announced has been
the differences between the service offered onboard East metal aircraft and
the service offered on West metal aircraft. Our goal to ensure the best
possible onboard experience for all customers has always been at the
forefront...so much so that we asked them what's most important to them when
flying in each class of service we offer.
We were able to determine that they felt that the quality of both the food and
beverages we offer onboard were the most important. This was the reasoning
for addressing these items across the board first so that the most customers
would feel the biggest impact as quickly as possible. Along with the roll-out
in December of all new menus, we also re-introduced flatware and beginning in
June, hot towels will return to our domestic service.
One area where our First Class customers didn't feel we should focus too much
of our attention, was glassware. As long as the quality and quantity of the
beverages we offered were both high, then the use of glassware wasn't as
important. Today, we offer glassware on most meal flights to/from LAS and PHX
operated by West metal, but do not offer such on the same flights operated by
East metal. Conversely, the opposite holds true where our meal flights
to/from CLT and PHL operated by East metal do not offer glassware, yet the
West metal does. This has created a great deal of confusion among not only
our catering teams and crews, but amongst our customers as well. To eliminate
confusion and inconsistencies, beginning April 1, we will no longer offer
glassware in any First Class cabin and serve beverages in plastic cups. We
continue to look at upgrading the quality of the plastic used when serving
beverages in First Class.
With the continuing rise in fuel prices, we must always look to invest our
money in those products that really matter to our customers. To add glassware
to all First Class flights would have cost the company $15 million a year,
money that can be better spent to improve the food quality and amenities that
the customers say really matter to them.
Great progress continues to be made on a daily basis and I thank you for your
continued support and dedication to offering our customers the best service
day in and day out.
Sincerely,
Sherri Shamblin
Vice President, InFlight Services
