I think that if any of these mergers take place it is going to be awesome for US. Think about it, look how hard the US/HP merger was... And this merger happened when the economy was growing. If US focuses on bringing stability and value to their own product, they can be there to pick off the frustrated NW/DL customers. US made it post merger, as a profitable airline, with its own share of problems. US was lucky to be merging during good times. believe me, this merger is going to be expensive, and full of labor problems. US has a head start...
ARE YOU KIDDING ME???? Tempe is clueless. Those other companies, although there will be hurdles, know how to respond to customers. By way of example, below is an email I received from AA last week. Do you think US would ever send something like this? Forget it. Those arrogant jerks are too busy figuring out how to screw the employees and customers.
April 11, 2008
Dear US1YFARE,
As one of our most valued customers, please accept my apology on behalf of American Airlines® to you, your family and your fellow AAdvantage® customers for disrupting so many peoples' lives with the recent flight cancellations related to the inspection of our MD-80 aircraft fleet.
As you can imagine, American's decision to cancel thousands of flights this week was difficult, and it undoubtedly created concern among our best customers – even those who had no travel plans during the period.
If in your travels you were among the many who have been personally affected, I sincerely regret the inconvenience you have experienced. Our employees will continue to work around the clock to accommodate all who still need to reach their desired destinations. We anticipate returning to a full schedule by Monday.
While the media reports have documented the reasons why American took this action and the steps we're taking to re-accommodate and compensate affected customers, I've also attached an explanation of the events for your understanding. It's a bit complex, but at the end of it all, please know this:
First, your safety and the safety of our employees remains our number one priority.
Second, we will learn from this experience, and we will get better.
Finally, we wholeheartedly appreciate your loyalty to American Airlines, and we remain committed to earning your business each and every day.
Respectfully,
Dan Garton
Executive Vice President
Marketing
P.S. You may have already contacted us via AA.com® or by writing directly to Customer Relations. Let me reassure you that we will respond directly to your contact just as quickly as practical.