Friends,
During the Q4 State of the Airline Q & A, an employee brought up FFOCUS and asked about our organization. The person commented that our home page seemed to bash US, and that many of our posts were negative in nature. Management's response to the question was not entirely accurate.
Below is the note we just sent to US Management in response to their comments at the FAQ....
Dear US Airways Management,
FFOCUS is in receipt of a transcript of the Q4 State of the Airline Report, Frequently Asked Questions document. We are concerned about the facts as misrepresented in the following statement:
"FFOCUS (Frequent Flyers Organized and Committed to US Airways Success), their web site seems to be more of a Smear Campaign than actually a commitment to the success of the NEW US Airways. Just reviewing many of the FFOCUS posters on US Aviation from home. Is this group for real, have we met with them to address their concerns, or are they just unhappy with the past and wanting it all back, more First class, Glassware etc.etc..
FFOCUS is a group that we have met with regularly. They've given us some good suggestions and we do pay attention to what they say. Sometimes, their posts are very negative, but they do represent some of our customers."
We sought an ongoing relationship and were led to believe this might come to fruition, but after only two meetings we were pointedly informed that you had no interest in further discussions with FFOCUS as a group; rather, you would deal with members' concerns on an individual basis. At your request, we submitted names of high revenue FFOCUS members who expressed a willingness to have their concerns addressed by your management team, and not one member was individually contacted. Mutual trust and credibility are the cornerstones to any successful relationship. Comments like the one above made either publicly or internally do little to further the goal of a mutually beneficial relationship between US Airways and our group of employees and customers.
FFOCUS remains committed to the principle that employees should be a company's first priority, followed closely by customers. When these constituents are well-served, the shareholders will prosper. Misleading statements about your relationship with FFOCUS, which you terminated, are disingenuous to say the least. However, we stand ready to actually have the regular meetings you said were occurring and to further the mutual goal of US Airways becoming the "Airline of Choice."
The Policy Commitee on Behalf of the 1000 Members of FFOCUS
Oh.....and was the home page a little negative? Yes it was. But was it truthful? Yes it was. We have learned over the years that sometimes the only way to effect change is to point things like this out in a public forum....and if it causes improvement, so be it.
We just wanted to set the record straight folks.......
During the Q4 State of the Airline Q & A, an employee brought up FFOCUS and asked about our organization. The person commented that our home page seemed to bash US, and that many of our posts were negative in nature. Management's response to the question was not entirely accurate.
Below is the note we just sent to US Management in response to their comments at the FAQ....
Dear US Airways Management,
FFOCUS is in receipt of a transcript of the Q4 State of the Airline Report, Frequently Asked Questions document. We are concerned about the facts as misrepresented in the following statement:
"FFOCUS (Frequent Flyers Organized and Committed to US Airways Success), their web site seems to be more of a Smear Campaign than actually a commitment to the success of the NEW US Airways. Just reviewing many of the FFOCUS posters on US Aviation from home. Is this group for real, have we met with them to address their concerns, or are they just unhappy with the past and wanting it all back, more First class, Glassware etc.etc..
FFOCUS is a group that we have met with regularly. They've given us some good suggestions and we do pay attention to what they say. Sometimes, their posts are very negative, but they do represent some of our customers."
We sought an ongoing relationship and were led to believe this might come to fruition, but after only two meetings we were pointedly informed that you had no interest in further discussions with FFOCUS as a group; rather, you would deal with members' concerns on an individual basis. At your request, we submitted names of high revenue FFOCUS members who expressed a willingness to have their concerns addressed by your management team, and not one member was individually contacted. Mutual trust and credibility are the cornerstones to any successful relationship. Comments like the one above made either publicly or internally do little to further the goal of a mutually beneficial relationship between US Airways and our group of employees and customers.
FFOCUS remains committed to the principle that employees should be a company's first priority, followed closely by customers. When these constituents are well-served, the shareholders will prosper. Misleading statements about your relationship with FFOCUS, which you terminated, are disingenuous to say the least. However, we stand ready to actually have the regular meetings you said were occurring and to further the mutual goal of US Airways becoming the "Airline of Choice."
The Policy Commitee on Behalf of the 1000 Members of FFOCUS
Oh.....and was the home page a little negative? Yes it was. But was it truthful? Yes it was. We have learned over the years that sometimes the only way to effect change is to point things like this out in a public forum....and if it causes improvement, so be it.
We just wanted to set the record straight folks.......
