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International Shannon

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I wonder what Gangwal thinks about Wendy's! :lol:

Well, Wendy's cuisine would be way too pedestrian for his taste. He did stoop to Via Cucina in CCY, however. A friend of mine who was in his inner circle quotes him as asking once "What is this Target?" referring to the discount store with the big red bullseye for a logo.

I would suspect that he'd sing the praises of our favorite pick-up window gnome for being so keenly focused on the customer. She'd get a personal letter of commendation. Perhaps be taken to lunch or something like that to show his appreciation.

But...and here's the good part...behind the scenes, he'd be ruthlessly blasting the managers, directors and vice presidents because there were more customers than the dining room could possibly hold day after day after day and we were having to deny access, the cash register didn't work, the procedures were such that the customer was getting a melted Frosty, we were generating complaints and that the burgers weren't ready for an on-time pushback. Then he'd blast the training department because there were agents in the corner sucking their thumbs and eating crayons. Then he'd find someone else at a management level to blast because the parking lot didn't look "clean, crisp and professional" through all of this. And so on. Spreadsheets. Graphs. Etc. But that would never reach the front line (at least not from him).
 
In the Franke era, if he was to be flying an actual AWA flight we would have all kinds of management show up and direct that lines were to disappear, which normally meant that all problems were to be moved off the concourse he was flying out from to another concourse. It was very stupid. I guess the good news is that Franke usually avoided flying AWA because he did not want to take the chance being recognized on the flight and then having to actually listen to real paying customers about issues that were important to them.

In fairness I will say that I never saw that kind of treatment provided to a then young VP who I hear has moved up the management chain. Also that young VP often traveled on AWA with his family and was well-known for engaging crew and customers during the flight. I never actually flew with him on one of my flights, but the stories at that time were numerous and positive.
 
You know what, problem solved. I have decided to deal with the overflowing frosty line in a creative new and fun way:

Step one (prior to work): Jack Daniels (one thimble, and this s***'s on suckas!!)
Step two: use buzz to be cheerful and upbeat while trying trick someone into giving up their frosty
Step three: When all else fails, offer to give volunteers a view of the goods*
*some restrictions apply
Step four: Get promoted because I didn't cost the company a dime and burnt the retinas of people so that when they fly frostify next they need a traveling companion frosty buddy. BONUS! Extra oversale revenue!

PROS: free for Wendy's

CONS: only men will volunteer, need a special volunteer corner because gnomes are very shy

** on second thought , let's bump that up to three or four thimbles of Jack, maybe five and if I pass out, deal's off. You may need a gnome double.
______

* chest flash only, no longer than ten seconds depending on how oversold the frosty machine is, no photography, no touching, gotta go to special services to get rebooked gotta go to another register to get refrostied, because now it's awkward.

disclaimer: gnome flesh is known to have magical blinding qualities and gnome is not responsible for medical bills for burning retinas, feelings of euphoria, or general paralysis
Check with your doctor before going gnome, cuz once you go gnome you dont go home.
 
Shannon,

You may not have noticed the new disclaimer on the back of the customers receipts.

"US Airways may not be right for everyone. Clinical Tests have shown that US Airways may cause nausea, fatigue, kidney, or liver problems. In rare cases rectal bleeding may occur. Ask your doctor if US Airways is right for you."

You just need to make sure they have read the disclaimer. Opps...i'm sorry.....I meant Wendys. It's right on the back of the frosty cups now.

Gunther
 
Shannon,

You may not have noticed the new disclaimer on the back of the customers receipts.

"US Airways may not be right for everyone. Clinical Tests have shown that US Airways may cause nausea, fatigue, kidney, or liver problems. In rare cases rectal bleeding may occur. Ask your doctor if US Airways is right for you."

You just need to make sure they have read the disclaimer. Opps...i'm sorry.....I meant Wendys. It's right on the back of the frosty cups now.

Gunther

Yeah I noticed it on my Frostys Cup this morning that's why I'm taking KFC tomorrow to ATL.
 
Shannon,

You may not have noticed the new disclaimer on the back of the customers receipts.

"US Airways may not be right for everyone. Clinical Tests have shown that US Airways may cause nausea, fatigue, kidney, or liver problems. In rare cases rectal bleeding may occur. Ask your doctor if US Airways is right for you."

You just need to make sure they have read the disclaimer. Opps...i'm sorry.....I meant Wendys. It's right on the back of the frosty cups now.

Gunther
Oh my goodness. Best post ever. Ever. You complete me.
Hahahahaha, aahhhh. Gunther is so funny.
 
<snip> disclaimer: gnome flesh is known to have magical blinding qualities and gnome is not responsible for medical bills for burning retinas, feelings of euphoria, or general paralysis
Check with your doctor before going gnome, cuz once you go gnome you dont go home.

OMG... I first read that as genital paralysis :blink: :shock: :lol:

No reflection on SNN, of course! :up:
 
Hi, hi, hi. This might be my last post for a while, but don't hold me to it.

Your gnomey friend has to go to a special gnome cottage hospital in florida because her heart just can't keep itself going without some special care.

With her crazy switch being set thisclose to "AARRGHH!" because of all the stress she's been under lately (or maybe it was just easier to feel overwhelmed) at the number two window, she just can't seem to find her way back to a normal rhythm.

So for all those who require me to be hospitalized to have my own thread, I lift my frosty to you and congratulate you on all your evil juju.

And to everyone else, I love you all the way to the moon and back in first class seats. Not envoy. Real first class. They way Singapore Airlines does it!! All fancylike.

You get the point.

I hope it's not a long time, but if I don't have internet, it will be at least three -twelve weeks-indefinite recovery. I guess we're all trying to recover from something though, no biggie right?

Be good. I'll have my buddies call me and read me all the flame bait posts for a good laugh.

Someone's gonna have to feed and water Gunther for me, he's too goofy to be left to his own devices. Be careful with the lemons, they tend to get in his eye. Ha ha.

Kissie kissie. Leaving on Sunday!
SNN.
 
The drive-thru will grind to a halt, but your well-being is more important.
 
The drive through at Wendy's is not going to be the same without you! I'm going to miss all those frosties! We are going to miss you so much at Wendy's and here on US Aviation too. I can't believe you have to go away to another gnome hospital. I hope the gnome doctors in Florida know what they are doing. I hope you have a very speedy recovery! You are in our hearts and prayers!
 
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