Is There Anything Good About Qik/Shares ? We want to know

[phlagent]

Wait until you have a downgrade of equipment and you cannot
pull a reaccom list like the USH...total disaster this am in phl...flt was over by 59 pax to tpa...what a great computer system..worthless and ancient how can this
computer handle our operations and ever get a flt out on time...the downgrade flt took a 53 min pr delay
looks like those folks will be flying US again NOT.

You cannot run an effecient airline with this coomputer
system and you also want to go global...what a joke.


Tempe admit the mistake because this system cannot
do the work of a global carrier which is what tempe is showing to become....the computer was good for the small
regional carrier of america west...time to move up into
the big leage...if you care about customer service and
keeping the customers we still have.....

this is not rocket science

very frustrated on PHL

 

[phillyphlyer]

why can't people just take the time to learn before bitching? I'm sure if we had gone to Sabre there would be a learning cuve for west agents as well. And there would have also been issues related to the cutover. The only difference is it wouldn't have affected the whiny east employees.

next time you want to complain about us whiny east agents remember this......1 40% of our revenue comes from one whiny city....phl....2 we have 5,800 employees in phl alone how many do you have in your entire west side....3 yes sabre did take more brain power to learn which means it is a far far far superior system...and the pax will be leaving in droves

 

[Squonk]

I concur with a VERY LARGE However from what I have been able to determine it's less of a SHARES/SABRE issue but more of a training implementation issue.

Bottom line is that some flavor/version of SHARES runs one of the more customer friendly airlines (CO) quite well. So that then begs the question "Why not at US Airways?"

Piney, Shares is NOT the problem, QIK over Shares is the problem. Everyone in the east understands the learning curve theory quite well as we have been through it more than once. That being said, QIK over Shares is a typist and the company now controls the typing. QIK does not give you the full flexibility of native Shares. QIK makes the system tell the operator what to do, it's designed for low payed, entry level employees. It's relatively easy to teach. The QIK software is owned by HP/US. It is all done in house and is cheaper to rewrite that way. That being said, SABRE has matured to a relatively flawless system. It has been honed by the industry over the years and is without a doubt the most sophisticated airline friendly system in the industry. It's more expensive, but you get what you pay for. SABRE allows the user to bend the system when necessary to handle anything an agent faces. QIK is SLOW and cumbersome and very inefficiant. WHy do you think the company kept SABRE (DECS) for the operational side of the airline? It is superior. There is a windows version of SABRE that AA has been using and is easy to teach new users.

In the long run, QIK's inefficiencies will QIKly gobble up any cost savings it produced. BAD MOVE TEMPE! :down:

 

[REACC1]

Hey, I'll admit right here that I bit--ed a blue streak about Sabre the first few years we had it, but this system is pathetic.
The good: escourt passes are quicker. That's about it.
The bad: availibility displays are pathetic. Why would I be looking for flights at 6am at noon? What a waste of keystrokes. Maybe it is that most flights are cronically late?
It's a shame because the bulk of the work I do is rerouting people.
He++, don't make the checkin entries quick, no need for that, make the reroute entries quick. That would make more sense.

 

[mtzexpress]

I can not understand why we took the west system for a larger airline it seems that this system was created for a much smaller,non customer service airline. I'm shocked how complicated and behind this quick is, has anyone noticed on boarding passes no gate assignments anymore, west response well we change gates alot in phx, oh my god how about getting your phx ops to hang out in the east and do some ops pre planning of gates and time management, of course on weather days gates will change, but for the most part the east usually is right on target with gate assignments. Just shocked with the whole situation.

 

[ClueByFour]

I can not understand why we took the west system for a larger airline it seems that this system was created for a much smaller,non customer service airline. I'm shocked how complicated and behind this quick is, has anyone noticed on boarding passes no gate assignments anymore, west response well we change gates alot in phx, oh my god how about getting your phx ops to hang out in the east and do some ops pre planning of gates and time management, of course on weather days gates will change, but for the most part the east usually is right on target with gate assignments. Just shocked with the whole situation.

Perhaps another reason why the ops center is moving to the 'Burgh?

 

[CLT CS AGENT]

why can't people just take the time to learn before bitching? I'm sure if we had gone to Sabre there would be a learning cuve for west agents as well. And there would have also been issues related to the cutover. The only difference is it wouldn't have affected the whiny east employees.

First of all, its not "whiny east" employees (what a horrible thing to say :down: ), its our passengers...those dedicated travelers who stuck by US during our darkest times and about those folks who spend their hard earned money to purchase one thing and then get another.

Your homegrown SHARES is designed for an airline 1/3 the size of ours, it's service recovery capabilities are nothing like that of SABRE', it is not designed for the fast pace nor can it handle the capacity of the east coast airports and their everchanging ATC delays or NE weather problems.

THE TRAINING FOR THIS PROGRAM ONLY LASTED A COUPLE OF HOURS as compared to a 3 week course for SABRE' that you were tested on...if you didnt pass, you were let go.
THAT, "THE NEW USAIRWAYS", IS THE DIFFERENCE.
Our few remaining loyal customers are leaving US. No one out west seems to give a rats a$$ about that, NOT EVEN YOU.

Its is now embarrasing to stand at the ticket counter and the special services counter..Don't say if you don't like it, leave....I'm making plans to do so now.

You, "THE NEW USAIRWAYS", can have your flipflop, teeshirt, backpack, Jerry Springer, "it's only about the money", Low Class Carrier, screw the customer airline.

 

[crusher]

When will Tempe have the testicular fortitude to come forward and admit the mistake and take to steps to fix it?
Shares doesn't work for us and never will. Tempe needs to do whatever it can to get sabre back and quickly before shares kills us.

 

[Harry Callahan]

I've said it before & I'll say it again. At another airline I used Shares & imo it was easier than Sabre. But this AINT THE SAME STUFF I remember.

 

[john john]

Crusher,
It ain't coming back. Sorry to say that ship sailed and you will have to "Make Do with doo doo". :down:

Now consider that SHARES runs Continental just fine. So the issues are internal US IT issues NOT SHARES itself, From what I've gathered the QIK overlay is the issue.

Sorry to say but there is very little you can do when the code writers are internal & write sloppy code that hiccups. Firing them would be admitting a mistake and that hasn't & won't happen.

At CO they have access to native SHARES the employees use it when necessary. CO accesses it all the time. USAirways management has elect not to allow the front line employees to use native SHARES. Native SHARES is capable of a lot more functions and is faster.Agents at the NEW USAIRWAYS have to stop and call and get this accomplish.

 

[ussnark]

why can't people just take the time to learn before bitching? I'm sure if we had gone to Sabre there would be a learning cuve for west agents as well. And there would have also been issues related to the cutover. The only difference is it wouldn't have affected the whiny east employees.

As Piney implies, we really do not know enough about QIK/Shares to comment. So far, as Piney said, it was the implementation that sucked.

Training for three days weeks ago, with little opportunity to practice, then to implement the program with no help screens and no way to "go back" to get the job done is akin to letting your friend drive drunk, er, sorta.

 

[REACC1]

LOL

QUOTE(TheNewUSAirways @ Mar 9 2007, 04:15 PM)

why can't people just take the time to learn before bitching? I'm sure if we had gone to Sabre there would be a learning cuve for west agents as well. And there would have also been issues related to the cutover. The only difference is it wouldn't have affected the whiny east employees.

Gee, why would it not affect the "east" employees? Or the "east" passengers for that matter?
The passengers don't take time to ponder the airlines problems, frankly, they don't care. They paid for something that they are apparently not getting. A 2 hour line was not in the brochure.
Half the time the toted procedures don't work, the printers don't work, or yes, the learning curve thing. Not whining, just fact. It is failing wether you like it or not.
Is it a positive or negative? You make the call. All ears here.

 

[phillyphlyer]

just thought i would whine a little more today since i am a whiney east coast agent ...worked a 950am det yesterday that departed at 1020...all delays due to qik/shares....worked samed flt today..departured at 1110...all delays due to qik/share....if our goal is delay a flt a little more every day than id say we have reached our goal of running an a$$ backwards airline....tell all your chairmans platinum gold and silver pax who complain to write doogie...its our only hope...that and maybe star alliance getting involved....anyone remember eastern airlines a great airline run into the ground by an ego manic.....im having deja vu

 

[REACC1]

Whoa, everybody let that sink in for a minute.

 

[singh4us]

just thought i would whine a little more today since i am a whiney east coast agent ...worked a 950am det yesterday that departed at 1020...all delays due to qik/shares....worked samed flt today..departured at 1110...all delays due to qik/share....if our goal is delay a flt a little more every day than id say we have reached our goal of running an a$$ backwards airline....tell all your chairmans platinum gold and silver pax who complain to write doogie...its our only hope...that and maybe star alliance getting involved....anyone remember eastern airlines a great airline run into the ground by an ego manic.....im having deja vu

Would anyone like to share with us your stations' delay stats since Sunday, March 4th due to the Shares/Qik migration?? Daily in DCA we have 60+ delays daily with 95% attributed to MI = Shares/Qik. Some days its 600+ minutes daily....which means more misconnects for both inbound/outbound customers. Often A/C have to wait to get off the gate for their numbers and a/c can't take off without the flight closeouts. Meanwhile inbounds have to await an open gate.... The maddness never seems to end..... This is exceptional customer service and shows how efficient Shares/Qik is!!! NOT!!!!