Any dumping by DCA into PHX is an HP issue since HP has their own Cust Svc here. If this system wasn't so backwards we could get back to taking care of our pax and getting their flights out on time, something that has been near impossible since migration. It's no wonder it takes 4 to 5 HP agents to work their 4 daily flights , this system is so cumbersome it takes that many . 1 to board , 1 to on (reconcile) seats , 1 to adjust tkts , 1 to answer questions and change seats etc.A fine efficient system you've got there. We work our flights with 1, maybe 2 agents to do the same job with Sabre and left mostly on time , with many fewer problems.
? is this a result of SHARES ?
- Thread starter trvlr64
- Start date
Hopefully April 9th that will change. We'll see. Thx
Rightnow there are 2 solutions to our problems
1) Get rid of Shares
2) Hire more employees
number one probably won't happen, unfortunately and number 2 is doubtful until we do something about our pay scales and staffing models. In a high cost city like DCA we can't find anyone willing to work for 9.50 an hour when McDonald and Starbucks pay more.
1) Get rid of Shares
2) Hire more employees
number one probably won't happen, unfortunately and number 2 is doubtful until we do something about our pay scales and staffing models. In a high cost city like DCA we can't find anyone willing to work for 9.50 an hour when McDonald and Starbucks pay more.
It's that or the day HP operations move over to Sabre Decs (operational side), The side of Sabre that we kept because the shares operations side was totally incapable of handling it . Seems to me that the res side has the same problem only Tempe won't admit it and correct the problem and return to a proven global res system that will help make us better rather than watching us go down the tubes with shares.
Compare our performance prior to migration to what it is now 4 weeks into the change. All I can say is it couldn't get too much worse. OT dept are in the 50-60% range. It looks like we are going for the Hat Trick at the BOTTOM of the LIST. Maybe its not so much that Shares sucks , but that its is overwhelmed and can't handle it. In any case Shares has been a failure and needs to be terminated.
Compare our performance prior to migration to what it is now 4 weeks into the change. All I can say is it couldn't get too much worse. OT dept are in the 50-60% range. It looks like we are going for the Hat Trick at the BOTTOM of the LIST. Maybe its not so much that Shares sucks , but that its is overwhelmed and can't handle it. In any case Shares has been a failure and needs to be terminated.
SegmentKing
Veteran
Actually that won't work. USAirways training is quite in-depth and easy. FOCUS is easy to use... don't know something, its pretty easy and will walk you thru it.
How to price a ticket:
F*PPD/PRICE/RESERVATION
How to ticket:
F*PPD/TICKET/RESERVATION
Need to know how to sign in?
F*FMH/SINE/IN
Need to know how to insert passport info?
F*DPI/Passport
Also, USAirways also has what is called "Scholar" which allows anyone on the USAir WAN to access all of their original training materials, including walking thru everything, requiring samples, make you try it, etc. Scholar was one of the best things I've ever seen in my entire airline career and wish I could emmulate that at my carrier.
Dont call me Shirley
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Sadly, we all know that Sabre will not be brought back. What does need to happen, very soon indeed, is serious improvements to QIK. At the risk of being shill for my thread on that very topic: http://www.usaviation.com/forums/index.php?showtopic=34307
For the US customer service people on this board: If CO serves your station, take the time to drop by and see if they will show you some native SHARES stuff. Sure, it's no Sabre, but looks much, much, better than QIK. Letting users "go native" would be a start. As has been noted many times, CO runs, pretty good, pretty big, airline using SHARES.
But more importantly, get involved. Write letters to the company from your regional director and on up to Doug Parker. (Common sense advise: keep them to the point and be polite). Write letters to the CWA. Cite specific examples of the lost productivity and poor customer service caused by QIK's flaws.
Sure, kvetching on this board is fun and therapeutic but not as effective.
April 9th: OEI, Operational Employee Integration
May 1st (tentatively): Flight Ops Certification
- This is when all metal will us FOS/Decs in SABRE
The antiquated SHARES kiosk now do not flag passengers with non minimum connecting time SABER kiosk would display SEE AGENT if the flight was delay and your connection was not long enough. Same with the skycaps no flag for miss connections with antiquated SHARES. Same for the agents no flag with miss connections with antiquated SHARES passengers get check-in with no backup or explanations. Antiquated SHARES will even check-in a passenger on a cancelled flight. The east agents are use to a system (saber) that gives you up-to-date info and flight tracking without jumping thru hoops. HUBS and Focus Cities get DUMP ON because this valuable info is not available at the time of check in.
IM SURE HOPE YOU ARE NOT IN A DECISION MAKING POSITION IF SO FIX IT
When US switch over to SABER I soon found out FOCUS was my best friend. Now its gone
ATW Daily News
US Airways' 'bigger' cutover problem was complexity of closing flights
Tuesday March 27, 2007
News from Travel Technology Update: The merging of the US Airways and America West reservations systems got a lot of attention because of the check-in problems that resulted in long lines at Philadelphia and Charlotte, but the "larger issue was the processing for closing a flight," US Airways president Scott Kirby said.
Kirby told analysts at the JPMorgan Aviation and Transportation Conference that "we had made it needlessly complex to close a flight," a process that involves tallying passengers and bags and collecting other data before an aircraft can push back from the gate.
That compounded the problems that resulted from differences in the way the merged carriers' systems had handled changes in electronic tickets.
The cutover, which moved the original US Airways onto the reservations platform used by America West, took place in the early morning of March 4.
The former US Airways system allowed customers to make changes to their e-tickets and reconcile the changes after the fact in revenue accounting.
The America West system was designed to reconcile the changes on the spot.
That meant that the merged carrier's e-tickets were "out of sync," Kirby said. "Web check-in didn't work and the kiosks wouldn't work. Agents had to manually work each one of passenger records."
Worse yet, when flights were closed incorrectly, the e-ticket of every passenger on every affected flight was out of sync as well, he said.
Now that the worst is over, "it is much easier to deal with us now because we no longer have the negatives and difficulties associated with having two different reservations systems," Kirby said.
Among the visible pluses for customers are new functionality for Web check-in and auto-upgrades.
Previously, US Airways customers had to call to get on upgrade list, and "we had a clunky process on the former America West side," Kirby said.
"We've gotten positive feedback from our Elite customers on this.We feel good about where we are today."
US Airways' 'bigger' cutover problem was complexity of closing flights
Tuesday March 27, 2007
News from Travel Technology Update: The merging of the US Airways and America West reservations systems got a lot of attention because of the check-in problems that resulted in long lines at Philadelphia and Charlotte, but the "larger issue was the processing for closing a flight," US Airways president Scott Kirby said.
Kirby told analysts at the JPMorgan Aviation and Transportation Conference that "we had made it needlessly complex to close a flight," a process that involves tallying passengers and bags and collecting other data before an aircraft can push back from the gate.
That compounded the problems that resulted from differences in the way the merged carriers' systems had handled changes in electronic tickets.
The cutover, which moved the original US Airways onto the reservations platform used by America West, took place in the early morning of March 4.
The former US Airways system allowed customers to make changes to their e-tickets and reconcile the changes after the fact in revenue accounting.
The America West system was designed to reconcile the changes on the spot.
That meant that the merged carrier's e-tickets were "out of sync," Kirby said. "Web check-in didn't work and the kiosks wouldn't work. Agents had to manually work each one of passenger records."
Worse yet, when flights were closed incorrectly, the e-ticket of every passenger on every affected flight was out of sync as well, he said.
Now that the worst is over, "it is much easier to deal with us now because we no longer have the negatives and difficulties associated with having two different reservations systems," Kirby said.
Among the visible pluses for customers are new functionality for Web check-in and auto-upgrades.
Previously, US Airways customers had to call to get on upgrade list, and "we had a clunky process on the former America West side," Kirby said.
"We've gotten positive feedback from our Elite customers on this.We feel good about where we are today."
BuffaloJoe
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I guess it wouldn't be possible that the convoluted close out proceedure in Qik is to blame? Simply face the facts that Qik/Shares is a POS and I guess we are going to be stuck with it and have to deal with it and our continued loss of passengers directly attributable to its implementation . One more well thought out decision by the Sandcastle. Where is Joe Beery to explain this mess? Why do the fixes come after the meltdown and why were they not forseen? Where was the thorough testing. It was not done.If this is the way things are to go we are in deep doodoo. Shares is digging us into a deep pit we will not soon be able to climb out of. Maybe BK3 would take care of it, since that is the direction we are heading with Shares.
Unfortunately as long as Shares remains our res system of choice we will continue to be a second tier airline. We are not doing the things necessary for us to step up. AA remains at the top of the list because they give their employees the tools to succeed. Their top level Sabre is an example of this. By choosing Shares , Tempe has decided that we will never be anything more than we are , even though the desire and potential is there . Give us the right tools and we can take this company anywhere , give us the garbage that you are and we go nowhere.
