Silver is the new worthless....
- Thread starter sentrido
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Silver has been zone 2 for atleast the past three years now.
sentrido
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Yes, but until a few weeks ago silver boarded first with the other status passengers.
luvthe9
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You can always go fly Southwest and stand in line with your number before you board!!
US1YFARE
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US Customer Service at its finest!
What amazes me, Bob, is that corporations will ignore customer complaints, even though culling through them likely would result, given a little bit of intellectual thought, in a "winning lottery ticket" for the corporation. It is like ignoring low hanging fruit and depending on hail mary's is their corporate mantra.
Management is playing games with Zone boarding trying to get customers away for interacting with agents………….
sentrido
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I got to interact with the agent when I got kicked out of the boarding line.
USstew23
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Well it does get slightly aggravating when they call for "status" boarding and 35 people (all with 2 larger bags for each person) rush the door so than can be the FIRST to board, then get on the airplane and throw BOTH bags in the overhead bins (filling them quickly) then getting very hateful when you try to ask nicely to place the "smaller" item under the seat. It's almost turned into what Southwest used to be like where all of these people are coveting the jetway door and you can't even get off of the plane and into the terminal.
Somebody had a wonderful idea the other day to allow the passengers without bags to board first, those with 1 bag next and then if you have 2 they go last and it wouldn't matter the status..
does this plane go to paris
Senior
If they took away the "fee" of checking in bags it would entice the customer to go on without a carryon. The current policy is making it easier on the ticket counter but harder on the gate agents and fa's.
jimntx
Veteran
I don't know about US, but at AA they were bringing on enough luggage for a year in Europe long before baggage fees were instituted. The thing that would help the most is get serious about what constitutes a "small personal item." Most gate agents at AA let them go down the jetbridge as long as there is an outside chance of calling it 2 bags. And, I've seen them come on with a 22" rollerboard and a backpack that could contain a 6-man tent and a camp stove. The backpack being their "small personal item."
I saw an agent chase a woman down the jetbridge last week yelling that she had too many bags. The woman had a rollerboard, a huge tote bag, a computer bag and her purse. The agent helped her stuff the computer bag and the purse into the top of the tote, and then allowed the woman to board. Of course the stuffing action created an item that would have never fit under a seat and would probably not have fit in the overhead bin. However, since I was going to be shut up in that aluminum tube for the next 3 hours with the woman at 30,000 feet, I was not going to be the one to tell her she had to go all the way back up the jetbridge and check something.
I saw an agent chase a woman down the jetbridge last week yelling that she had too many bags. The woman had a rollerboard, a huge tote bag, a computer bag and her purse. The agent helped her stuff the computer bag and the purse into the top of the tote, and then allowed the woman to board. Of course the stuffing action created an item that would have never fit under a seat and would probably not have fit in the overhead bin. However, since I was going to be shut up in that aluminum tube for the next 3 hours with the woman at 30,000 feet, I was not going to be the one to tell her she had to go all the way back up the jetbridge and check something.
Silver has never been in ZONE 1. Agents just did not make the boarding announcements. When I used to work in RESERVATIONS in WINSTON SALEM.. My supervisor asked me one night after a monitored call session. What is worse than a SILVER? And the REPLY was ----------------- A SILVERS WIFE. Used to get the calls to the preferred desk... Oh I am JANE SMITH, my husband travels all the time and we just got awarded preferred status. Next Question to the WIFE -JANE SMITH. What is your husbands Dividend Miles Numbers. Agent pulling up account sees MR Smith has flown about 18,000 miles and was awarded the Silver Status. Goal is 25000 or sergments. Mrs Smith wants to book FC using her peferred status. And where are you going ? Mrs Smith replies oh to PHX and from what city please? LGA. Looking at the flights nothing is available either thru PHL or CLT , back to Mrs Smith, I am sorry nothing is available using your miles. do you have another date you would like to travel.. Mrs. Smith NO, we travel all the time and there has to be seats available, do you have a supervisor I can speak with. sure if you want to HOLD for HRS.
I’m tired, who cares, is not worth it, they goof it up…… board
phllax
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What I find completely hillarious is that while other carriers are adding AVOD, Wifi and other cabin enhancements, US is still tinkering with their boarding proceedures!
