malikie
Advanced
Yeah right. Over head bins were just as full prior to fees being added. And passengers were just as rude when you would ask them to move smaller bags underneath their seat.
Silver is the new worthless....
- Thread starter sentrido
- Start date
Yeah right. Over head bins were just as full prior to fees being added. And passengers were just as rude when you would ask them to move smaller bags underneath their seat.
SS255
Veteran
The overheads were just as full, but less people had to gate-check their carry-ons because less people were bringing carry-ons.....or if they did bring them, they were smaller, because they weren't trying to cram a week's worth of clothing into an oversize rollaboard.
What US is doing is punishing those technology-challenged people who cannot or will not check in online by making them board last......and forcing them to gate-check their carry-ons. I guess it's worth a shot to try it and see how it works.
Who? as if they represent a "new attitude", something impossible considering the top-down nazi dictatorship imposed at US.
It will not happen until the nazi freaks realize that top-down only works in the short-term, like a couple of weeks, like what past by years ago.
"Question authority" would be a good place to start.
beachboy
Veteran
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- Jul 7, 2006
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Oh please! We have been flying since 1939 and are still trying to figure out a beverage cart/galley design and where to put the ice! It's insane!
vantheman63
Senior
I took your advice....
Holy smokes! Southwest has better EVERYTHING!
Better boarding process!
Better service!
No stupid change fee!
Friendly people!
Holy crap! GREAT suggestion! Thanks! Southwest is a MUCH better airline!
No wonder I've flown them 38 times more than I have US in the past year....
Good call luvthe9! Thanks!!!!
For the better part of a year now, I've been flying on a heavy East coast route out of PHL that leaves me no other option than USAirways. I was already UA Premiere (i.e. Star Silver), so I've just kept accumulating points/status in my UA account when I fly US.
My BP is always printed zone 2 due to my *A Silver/UA Premiere status (BP says in small letters "PREMIERE"). I have never had a problem getting a spot for my bag within a row of my seat. So, I'm not sure what the OP's beef is. Queue up when the zone ones begin, make your way to the back of that pack and you'll be fine.
On a side note, I wish US Marketing would learn about their customers. The new boarding process touted on the web site mentions NOTHING about their Star Alliance Silver customers.
http://www.usairways.com/awa/content/trave...ng_process.aspx
I know from experience that we'll get zone 2. But before they roll out this great new boarding scheme (which all the other airlines have had down to a science for about 40 years), maybe they should be sure to include the right passengers groups....
My BP is always printed zone 2 due to my *A Silver/UA Premiere status (BP says in small letters "PREMIERE"). I have never had a problem getting a spot for my bag within a row of my seat. So, I'm not sure what the OP's beef is. Queue up when the zone ones begin, make your way to the back of that pack and you'll be fine.
On a side note, I wish US Marketing would learn about their customers. The new boarding process touted on the web site mentions NOTHING about their Star Alliance Silver customers.
http://www.usairways.com/awa/content/trave...ng_process.aspx
I know from experience that we'll get zone 2. But before they roll out this great new boarding scheme (which all the other airlines have had down to a science for about 40 years), maybe they should be sure to include the right passengers groups....
jerseyfinn
Senior
I'm not quite getting your point here though I do feel the angst of boarding.
Granted, certain flights tend to have more DM preferred pax boarding, hence a bit of a line queuing and yes, the potential to find your overhead bin taken already. And that is indeed a problem if some miscreant further back simply dumps their bags in the bin, which happens frequently enough ( but I myself point to the FAs who sometimes turn invisible during this process -- but some do indeed keep an eye open for this sort of behavior -- kudos to you folks
) . But I suspect that bad behavior goes all the way back to cavemen and not just to the airplane cabin. As to the US boarding procedure: it's been our experience this year that GAs seem to be sticking to a more consistent and organized approach to boarding ( eldery/needs assistance, little kids, first/Envoy, zone 1, zone 2 and what-ever-in-the-hell credit card US is pushing at the moment ). I'm gold so we get on and get settled without too much problem though sometimes you must move up a bin. So even if it's a full flight with lots of preferreds, it seems to me that most preferred folks should and do make out well with boarding. I do agree that the boarding process grows increasingly restive now that more folks bring more bags into the cabin. I tend to be a little more assertive about my place in the queue simply because I intend to defend my boarding perk since everything else has gone out the door and I'm in no mood for queue jumpers anymore.
In my book, once you get past zone 1 and zone 2, it might indeed be useful for the GAs to eyeball those folks traveling like loaded-down refugees and tell them to check their bag at the cabin door. Hey, the airline already made its money from those who paid the bag fee, and it's worth the effort to relieve a few more pax of their bags at the door to hasten the boarding process, ease cabin congestion, and take off on time. It'll improve your DOT rankings and maybe earn those bonuses again, and those folks who check their bag know that the bag makes the flight as it's pretty difficult to mess this process up at this stage of the game. It's innovative, minimally interventional, and what an airline that sees the big picture would do to connect the aviation dots.
Barry
I'm not quite getting your point here though I do feel the angst of boarding.
( but I myself point to the FAs who sometimes turn invisible during this process -- but some do indeed keep an eye open for this sort of behavior -- kudos to you folks
I'm gold so we get on and get settled without too much problem though sometimes you must move up a bin. So even if it's a full flight with lots of preferreds, it seems to me that most preferred folks should and do make out well with boarding. I do agree that the boarding process grows increasingly restive now that more folks bring more bags into the cabin. I tend to be a little more assertive about my place in the queue simply because I intend to defend my boarding perk since everything else has gone out the door and I'm in no mood for queue jumpers anymore.
In my book, once you get past zone 1 and zone 2, it might indeed be useful for the GAs to eyeball those folks traveling like loaded-down refugees and tell them to check their bag at the cabin door. Hey, the airline already made its money from those who paid the bag fee, and it's worth the effort to relieve a few more pax of their bags at the door to hasten the boarding process, ease cabin congestion, and take off on time. It'll improve your DOT rankings and maybe earn those bonuses again, and those folks who check their bag know that the bag makes the flight as it's pretty difficult to mess this process up at this stage of the game. It's innovative, minimally interventional, and what an airline that sees the big picture would do to connect the aviation dots.
Barry
One agent per gate makes it difficult to do more services for the customers. Checking a customer bags when the customer has and is entitle to one carryon and a personal item. Having a ruckus and squabble at the end of boarding because the customer had to wait because they did not check in on the internet or did not have a US credit card or come up lame at time of boarding. Having a Dispute without justification to a customer (seeing if it will fit) is not good customer service. Just curious if you were starting out on a very important trip and making a double connection and you were at the gate after pre boarding and the agent demanded that you had to check you bag. But I’m a yide yide yide…let see if it will fit. Sorry it is checked to you destination pick it up in baggage claim. CAN YOU SAY LETTER WRITER
Every passenger has a reason for their issues and all have to be address with a positive result. US are hard to do business with (there words not mine) the introductions of unfriendly policy creates problems and resolution employees at ever level. Employees time could/should be spend on customer service the industry should be providing
The sole purposes is to take human being out of the picture MARK MY WORDS IT WILL COST TO HAVE YOU BOARDING PASS PRINTED AT THE AIRPORT.By the way the cost to check and pay for your bag at the airport just went up$$$$$$$$
US Airways will raise baggage fees by $5 a bag in July
http://www.bizjournals.com/albuquerque/sto.../18/daily2.html
