I can understand the labor angst as US is indeed leaving the unions & employees to duke it out amongst themselves while continuing to play the take away game-- just had a conversation about that with a FA on a flight this weekend. It's a tough position to be in.
. . . First of all , neither i nor any other employee of us airways has said we will in anyway mistreat the customers or their luggage . (such actions would be unethical) . . . What i was trying to say is that i and most of my fellow workers will no longer go ABOVE AND BEYOND (except when safety is an issue ), a term most of you will soon be familar with ... i'm just going to do my job ...
Look. I emphasize with employee exasperation. But I'm telling you right now that the mood out here amongst elites and ordinary pax regarding US is not good. And I mean this in a sense above and beyond the usual problems and negative issues that the consumer automatically associates with US Air. There's always been a negative mindset of lower expectations towards US. But recent operational events have reached above and beyond what the public usually accepts as expected US Air performance.
Perhaps folks do have the best of intentions. But too many of us are all too familiar with past labor shennigans at PHL and the ripple effect upon luggage and other aspects of customer service. If this kind of stuff starts happening again, it ain't gonna be business as usual this time. For a myriad of reasons, US is on everybodys sh*t list and service disruptions or service drop offs will be the last straw for many folks, even here in PHL where US is a logical ( though often involuntary ) choice to fly.
My wife and I just had a great experience PHL-PBI-PHL last week. But if labor dealings begin impacting service, I'm not so sure that we'll put up with it this time. We understand your situation, but we too are growing tired of the excuses and problems with US.
Wishing you the best, but be careful what you wish for. Things have really changed out here amongst your customers.
Barry