Mr. Parker and your inept management team if you want to call them managers. You state you want to build a better airline and take care of our customers, to this date I have not seen it or have been supported to take care our customers. all I have seen is this airline making bad decesion after another and guess what your front line employee's and the customer's the ones that pay your top brass the bigggggggggggggg bucks, and you what you folks do not deserve it how dare you keep stealing from this company and think you are doing a good job. and your top brass is not excluded....Mr Parker if it wasn't for your senior agents the ones you folks think we should not be working here this company would not be making the profits
because the loyal customers would not be coming back
because your so called less than 5year no a career agent
would not know how to provide the customer service our customer's are used to receiving .
what has set me off is this am flt 987 to mco was scheduled to leave at 0800 but did cancel at about 1030
and we were told that occ made the decesion to ferry the a/c to clt or use it as an extra section. great a crowd of passengers all trying to get to their vacation stop not to mention crusies and occ cancelled the flight not caring
about these customers, let me be fair I did not know what was happening behind the scene but some consideration should of been taken for these poor folks trying to make their cruises, boy did we lose alot of money on this flt with reroutes and hotels and meals, not to mention the disatified customer,(that is not building a better airline, and it sure not taking care of our customers.
someone is sure blowing smoke up someones dress or pants.
Tempe take the blind folds off and start making some good
decesions. the worst of them all is of course the computer
system, it still not working even though your stating that
repairs have been completed, it takes over 20 to 30 minutes
to process a customer on invol reroutes don't believe me just ask the customers that waited in the customer services line today avg 1 to 2hrs that is totaly disgusting
and unacceptable. Listen I don't care how much garbage you tell me this system...garbage is and garbage will be.
Hey Tempe I like what I do and enjoy it but you have taken
that enjoyment out of this job, I hate my company, because
it is a bunch of BS that is fed to you everyday. I can not believe the BOD are letting this happen, someone needs to step in and run this airline the way should and can be run...............
Keep sending our customers to Southwest at least they care.
they care about their customers and also their employee's.
Usairways had their problems but this is beyond the probelms that had, we thought it could not get worse but guess what it has and it is out of control...............
All we hoep for and I hate to say is for United to buy us
and get ride of the ineptness surrounding this company.
because the loyal customers would not be coming back
because your so called less than 5year no a career agent
would not know how to provide the customer service our customer's are used to receiving .
what has set me off is this am flt 987 to mco was scheduled to leave at 0800 but did cancel at about 1030
and we were told that occ made the decesion to ferry the a/c to clt or use it as an extra section. great a crowd of passengers all trying to get to their vacation stop not to mention crusies and occ cancelled the flight not caring
about these customers, let me be fair I did not know what was happening behind the scene but some consideration should of been taken for these poor folks trying to make their cruises, boy did we lose alot of money on this flt with reroutes and hotels and meals, not to mention the disatified customer,(that is not building a better airline, and it sure not taking care of our customers.
someone is sure blowing smoke up someones dress or pants.
Tempe take the blind folds off and start making some good
decesions. the worst of them all is of course the computer
system, it still not working even though your stating that
repairs have been completed, it takes over 20 to 30 minutes
to process a customer on invol reroutes don't believe me just ask the customers that waited in the customer services line today avg 1 to 2hrs that is totaly disgusting
and unacceptable. Listen I don't care how much garbage you tell me this system...garbage is and garbage will be.
Hey Tempe I like what I do and enjoy it but you have taken
that enjoyment out of this job, I hate my company, because
it is a bunch of BS that is fed to you everyday. I can not believe the BOD are letting this happen, someone needs to step in and run this airline the way should and can be run...............
Keep sending our customers to Southwest at least they care.
they care about their customers and also their employee's.
Usairways had their problems but this is beyond the probelms that had, we thought it could not get worse but guess what it has and it is out of control...............
All we hoep for and I hate to say is for United to buy us
and get ride of the ineptness surrounding this company.