Back To The New Uniform Thing.

[barbeetantrums]

New US Airways flight attendant uniform.

The following uniform idea was rejected for obvious reasons.

 

[TheNewLowFare]

At America West, we introduce our names over the P.A system and our names are on our wings and aprons. Nothing wrong with that.

Besides ....If you don't do anything wrong, you don't have anything to worry about.

 

[Zarah]

At America West, we introduce our names over the P.A system and our names are on our wings and aprons. Nothing wrong with that.

Besides ....If you don't do anything wrong, you don't have anything to worry about.

When you say names, you mean just your first name or your full name?

 

[tahitigirl]

Well I've been on both sides of this fence. I once worked for an express co. that had our names on the wings now I'm USeast. The name thing is no big deal except when PAX get drunk or out of hand. Some feel much more willing to flirt when they have your name, not something I really want, but can handle.

I've never had a problem giving my name and badge # to anyone who feels they need it, I don't mind having a folder full of good letters. Many PAX are just venting when they ask for your name and # feeling some how that will make a difference. As long as you are doing your job properly it won't matter.

 

[AstroLounge]

I think we're spending to much time worrying about the style of uniform. We really should worry about how our fellow FA's wear it. I've said it before and I'll say it again. We could put half the FA's in custom Brioni and they'd still look beat down. I have had several jobs in my day that required uniforms be worn. No matter how awful they were mine always looked good. So it's not just what we wear but how we wear it. I think dry cleaning should be MANDATORY (the company should cover the cost). I think Tie or no Tie, Tab or no Tab if we hold everyone accountable things could look better.

Well stated. You could dress some people up in Armani or Escada and they couldn't carry "the look" anymore than a West Virginia cave dweller would feel comfortable dining at Buckingham Palace. Someone on an earlier post stated "f/a's intentionally don't wear the uniform correctly to piss Mgmnt off in retaliation for how they have been treated" POOR EXCUSE! Try again. Maybe the fashion police NEED to get a little TOUGHER.........either dress accordingly or GO HOME. There are alot of people that do take pride in how they look and there are many aspiring f/a's (furloughed or hopeful) that would love to slip into the costume again (MDA,TWA and shortly NWA)

 

[RowUnderDCA]

that's so perfect....First Amendment a/k/a Fred Jones (much better than Mr. Furley)

How about Will Scarlett from "Project Runway"

I should talk, I'm practically 'Bandana Boy' with one around my head and one around my neck.... the rest covered in sweat and spandex.

 

[MarkMyWords]

Well they better stop that nonsense of announcing names when they integrate. US East certainly does not do this and I've seen pilots get thier heads bit off for it ( I was on one flight where the F/O took it upon himself to announce the fact that one of the F/As was pregnant! He meant well but she could have killed him).

I've seen them do it on the US commuters though... "Jennifer, please be seated." "Bob, take your seat." How humiliating! I'd be mortified. 😱

This is not Burger King where you tell someone "I'd like your name, where's your manager!" Not to be a SkyNazi, but they are in charge of you on that flight and are a working flight crew. If you have a need to comment on them, consumer affairs will review it and send it on only if it may have compromised safety or is really serious. Most complaints don't make it very far.

Not to mention the multitude of security reasons why a passenger should not have a crewmembers name. These things should be obvious, but most people don't even think that way. They look at F/As the same way they do wait staff, and the airlines don't help this perception.

There are customer service aspects to the job, but let's face it. No one pays for any type of service and these are people with alot of safety and security related duties that get paid NOTHING. And you want to know thier names? For what? "Dear US Airways, Sheila is a big ####, she made me bring my seatback up. " "Dear US Airways, Gate Agent Gayle who makes $7 in Philadelphia is so rude, she didn't smile at me. P.S. I paid $114 to fly across the country."

I had many complimentary letters in my file at US. I was US Airways Flight Attendant, on flight so and so from wherever to wherever... the compliment is for the company and it's F/A group. Personal information has no place in it.

LY -

Why would having your name announced mortify you? Don't those international carriers that you so want to model our airline after have them? 😉

first and foremost, it is company policy to give your name to any customer that requests it. I am not advocating giving your full name, but if customer asks for your name, you are obligated to give them your first name.

What is with the Burger King comment? So, just because you are a flight crew member, you are above having to give someone your name? Talk about EGO! "I am responsible for your safety, so you don't need to know my name!" What kind of BS is that? So do you think that someone will stalk you because you are a F/A but won't stalk Susie because she is an agent? And when we talk of stalking.....I can't begin to tell you the number of F/A's that have stalked some hottie US1 in F/C. Is it right that you have the customers names - first and last?

Why all this hiding behind some facade of safety and security? Yes, safety and security are a part of your job, but so is Customer Service. You are making way to much of having your first name on a name bar. Ultimately, if someone is that hard pressed to get your name, they will find a way. Be it from the name tag on your suitcase (that is in the overhead bin) or from another crew member. "Excuse me, the F/A working First Class....is her name Karen? I think we met at a party once and I am horrible with names. I want to say Hi, but I am so embarrassed that I forgot her name."

 

[US1YFARE]

There are customer service aspects to the job, but let's face it. No one pays for any type of service and these are people with alot of safety and security related duties that get paid NOTHING. And you want to know thier names? For what? "Dear US Airways, Sheila is a big ####, she made me bring my seatback up. " "Dear US Airways, Gate Agent Gayle who makes $7 in Philadelphia is so rude, she didn't smile at me. P.S. I paid $114 to fly across the country."

Geez, you really do generalize. First, my tickets, on average, cost in excess of $700. I recently bought a ticket for well over $1500 (domestic/coach). Not all passengers pay $114 to fly across country. So, yes, I do expect a certain level of service and US usually delivers, otherwise, I would take my business elsewhere. Next, not all customers complain about seatbacks and things of that nature. There are legitimate complaints. And, quite frankly, as a customer, I don't care if Agent Gayle makes .50/hour--it is her job to smile. (On a personal level, and because I know some of these people, I think they have been treated very badly, but the "good" people don't take that out on the customer.) The people in Banana Republic probably make less than $7/hour and they smile. The people in Genuardi's don't make a lot, but they smile and offer to take your bags to your car, and walk you down an aisle to find something--even if it isn't their department or job. If Agent Gayle doesn't like her job, then she should go elsewhere. And although F/A's are there for safety--they are also there for the pax comfort--it's even announced--I don't rattle my ice in my plastic cup, i don't ring my call button, but, indeed, i do expect a certain level of customer service and to think that the F/A's are above that is nothing but arrogant.

 

[RowUnderDCA]

At America West, we introduce our names over the P.A system and our names are on our wings and aprons. Nothing wrong with that.

Besides ....If you don't do anything wrong, you don't have anything to worry about.

Boy, I think that f/as DO have plenty to worry about with the public. They should not be required to give out their names. Perhaps the company could require pseudonyms. A customer should be able to identify an individual to the company.

 

[mlt]

NLF wrote:

"At America West, we introduce our names over the P.A system and our names are on our wings and aprons. Nothing wrong with that.

Besides ....If you don't do anything wrong, you don't have anything to worry about."



MLT wrote:
You only have to worry that someone with ill-will doesn't show up at your hotel room or your home. Please use basic precautions: only give your first name with the flight number to customers. Never announce the name of the hotel where the crew is overnighting. Also, when signing into a hotel only use your first initial with your last name, as you do not want anyone to know that a room is occupied by a lone female.

 

[TheNewLowFare]

NLF wrote:

"At America West, we introduce our names over the P.A system and our names are on our wings and aprons. Nothing wrong with that.

Besides ....If you don't do anything wrong, you don't have anything to worry about."
MLT wrote:
You only have to worry that someone with ill-will doesn't show up at your hotel room or your home. Please use basic precautions: only give your first name with the flight number to customers. Never announce the name of the hotel where the crew is overnighting. Also, when signing into a hotel only use your first initial with your last name, as you do not want anyone to know that a room is occupied by a lone female.

We "DON'T" announce our full names over the P.A. system. We at America West say our first names only because it is more personable and it's part of good customer service! It is nicer to be addressed by our names instead of being called " Hey Stewardess! Miss, Mister or Flight Attendant" Also we never tell passengers where we stay for security reasons.

We are a new airline now and this is part of that new change.

 

[ItsNotThatSerious]

Geez, you really do generalize. First, my tickets, on average, cost in excess of $700. I recently bought a ticket for well over $1500 (domestic/coach). Not all passengers pay $114 to fly across country. So, yes, I do expect a certain level of service and US usually delivers, otherwise, I would take my business elsewhere. Next, not all customers complain about seatbacks and things of that nature. There are legitimate complaints. And, quite frankly, as a customer, I don't care if Agent Gayle makes .50/hour--it is her job to smile. (On a personal level, and because I know some of these people, I think they have been treated very badly, but the "good" people don't take that out on the customer.) The people in Banana Republic probably make less than $7/hour and they smile. The people in Genuardi's don't make a lot, but they smile and offer to take your bags to your car, and walk you down an aisle to find something--even if it isn't their department or job. If Agent Gayle doesn't like her job, then she should go elsewhere. And although F/A's are there for safety--they are also there for the pax comfort--it's even announced--I don't rattle my ice in my plastic cup, i don't ring my call button, but, indeed, i do expect a certain level of customer service and to think that the F/A's are above that is nothing but arrogant.

See I think it should be like a concert. We should be able to tell how much you paid for your ticket by your seat. I for one am willing to take my frustrations out on those who paid next to nothing for their seat. I am also going to change the last part of the arrival announcement from "we hope that when future plans call for airtravel you'll once again choose Usairways." to the following " we hope that when future plans call for airtravel your online travel site will once again find we have the lowest prices!!!" BTW I really do feel sorry for all those who do pay full fare.

 

[US1YFARE]

BTW I really do feel sorry for all those who do pay full fare.

I think it should be like a concert, too. One thing I do like is that US/West bases upgrades on a waiting list by miles flown--why shouldn't a more loyal customer get the upgrade first. On US/East, it is who checks in first.

I get sick of people complaining that EVERYONE pays $29 for a ticket and that EVERYONE expects something for nothing. That's not true. It would be the same if I said that ALL F/A's were lazy, big butted, potato chip eating slobs--that is clearly not true.

And for LY's comment, if the F/A's only responsibility is safety, why do some F/A's sit in the jumpseat eating potato chips and drinking water and reading magazines during flights--particularly transcon flights. I had a F/A on a flt from PHL-ATL tell a FC US1 sitting next to me when he asked for another bottle of water, "You know, I need to sit down and rest". What's up with that? Another FC F/A from LAS-PHL worried about his schedule the whole trip and sat in the jumpseat trying to figure it out. He came around 1 time for drinks and that is when he took the food order. Pax actually asked him for the snack basket. And these are the days when people are buying A fares to sit in FC.

 

[trvlr64]

Lord you all got off topic................


:blink:

 

[EyeInTheSky]

We "DON'T" announce our full names over the P.A. system.

We have a few F/A's that have fun on the P.A. One notorious always "B" F/A is named Richard and announces the first names of the crew and then add "...and I am Dick in the rear..." LOL