Can we get an update from the in-flight service FOCUS group/Task Force

[bigbusboy]

I am aware that your carts have handle bars, afterall, we get those carts in our catering provisioning from time to time. One easy suggestion, use it if you want is to place either two wet napkins on the handle bar and set the ice tub ontop of them, it will not slide off. Or you can use the styrofoam sleeve that the dry ice is wrapped in. Just a helpful suggestion for those who choose to place the ice ontop.

Actually, take a styrofoam cup. Tear it in half from top to bottom but leave the bottom in tact. Drape it over the handle bar and sit the tub ontop of the cup. This works well too. But the new grey carts that are slowly showing up on the east a/c are very nice, look better and much easier to work with....oops something positive, sorry.

 

[EMBFA]

I'm a flight attendant, give me workable flight attendant tools.

Do I look like MacGyver?

 

[N965VJ]

Or you could wrap some cargo pit tape around your head to keep it from exploding after dealing with the crap Tempe hands out.

Hey Jetsetter, you really be stylin’ in that turtlenck.

 

[2clippedwings]

Here's some from my personal supply.



Your Comrade in Arms,
MacGyver

P.S. I have been contracted by LCC to conduct a workshop for all flight attendants. For those of you who have not figured out how to "MacGyver" things already;
You will learn ways to use styrofoam cups, wine bottles, paper clips, clothes pins, chewed gum, folded manifests, coffee pillows and all varieties of tools from your personal stashes. I must say I am very impressed with the creativity I've seen thus far. My contacts in Tempe have advised me that there is no money in the budget for supplies and I am to just "make it work".
This workshop will take place in Pittsburgh on one day only. You are on your own to get there. Tempe says there should be plenty of seats available. See you there!
MacGyver 😛h34r:

 

[AstroLounge]

Thanks for the pics. All to familiar though. I'll stick by what I said earlier in that that cart setup looks like a packed donkey with goods to sell to the villagers. It's unprofessional looking and junky. It's not about resistance to change but refusing to adhere to something that was in MOST eyes nuts. I'll agree with Zarah that the cups standing in front of that "Tub" or "Dirty Bucket" fall over easily. As for that bucket not falling off of the cart in 20 years. I find it EXTREMELY hard to believe in violent turbulence that that would NOT slide off that cart. I'll call BS on that one. I have been in the back of the a/c during some pretty rough air where we lost almost EVERY can off the side of our Boeing carts.

Not that I work in Coach very often........but some of those cart setups are PURE GHETTO looking with all that sh*t hanging and no workspace on top of the cart. Turbulence more often than not comes unexpectedly and there is no way having the ice on top isn't an accident waiting to happen. (Even when I work in Coach, the ice goes IN THE CART in a drawer.......at least on MY SIDE. And that will NOT change, een with a direct order!)

 

[phlus2]

Based upon my flights last week, and this thread - it would seem that no one on east metal is following "procedure" - if anyone really knows what it is.

PHL - PHX last Wed. - BOB and full can drink service - then pretzels during trash pick up handed out from the trash carts - then cup drink service before landing. Water on the back trash bin the entire flight.

PHX - PHL yesterday - BOB and full can drink service - then water after trash pick up - then water and coffee only before landing.

Go figure - you never know what service you are going to get on US! Too many chiefs and not enough indians perhaps? Is it that Tempe has it so screwed up that every flight crew simply decides what they want to do on their own? Certainly appears that way!

 

[Travelpro72]

PLEASE....I have been on many a flight where there was a push pull with BOB and a beverage ONLY on a transcon. One pass and thats it. The problem is that most won't take direction now from inflight as they see that they (inflight) really don't have direction to be dictating to the ranks. So yes in most cases in corporations you "do as your told" but here it just doesn't seem to be the case. Until undercover supervisors start writing people up things won't change. Now I don't say that as me approving or believing in that sort of thing. I'm just trying to convey that people don't give a damn about what they try to "implement". How could YOU management reprimand an employee when you run the overall company as you do? Hmmmmm.

 

[airportman]

Fyi MOUTH the can IS policy on the West when doing Buy on Board and I'm not saying it's about what the pax likes but I will tell you that passenger comfort IS one of the things I was hired for. And don't even tell me "It's f/a's like yourself that makes the proper job look bad" please!!!!! Just so you know "airportman" I do my job damn good and 95% policy, the other 5% being situational awareness (another reason I was hired after good looks and brains)!!!!!!! I've actually had the honor of having other positions in the company besides line flight attendant and I didn't get there by preaching to people when I didn't know what the #e!! I was talking about. What I said in the earlier posts is what my "idea" of nice longhaul coach service would be. Geez with all the know how between you and Jettsetter we're really screwed.

Also this is a publicly traded company and the "owners" don't dictate inflight policies and procedures!!!!!

FYI IM NOT A WEST F/A. AND ALL THIS IS NOW MOOT. THE NEW SERVICE PRINTS ON THE "FINAL REPORT" AND GUESS WHAT ITS A CUP OF SODA IN ECONOMY CLASS.

 

[AstroLounge]

Airportman you are correct but still people want to do as they see fit. The new Manifest has a lot of the information that the East had prior to the switchover to Sabre which is GOOD. They still need to "clean up" a few areas like Special Requests (wheelchairs, UNMRS, people that are Blind/Deaf, pax with language issues, pets in cabin etc). And until they clarify service procedures and CLEARLY program them for respective flights you will see deviations. On a trip last week, we had a printed service that listed an Arrival Service on a 2hour flight. Somebody needs to GET WITH THE PROGRAM otherwise there will be No Credibility on the Manifest. What would also be helpful is to designate whether the Destination City is a F/A cleaning Station and whether Catering is Available. Houston is a prime example..........there are Cleaners but No Catering. (There is a HOT Station Manager that will get you ice "IF" you really need it though. DFW on the otherhand has BOTH available.) The Caribbean flights also need some clarifications because sometimes THAT Service is All Over the Place and far from procedural. Like I have stated in the past........"Who is Running this Dog and Pony Show?". Shambles.......hardly. 🙄

 

[Zarah]

Airportman you are correct but still people want to do as they see fit. The new Manifest has a lot of the information that the East had prior to the switchover to Sabre which is GOOD. They still need to "clean up" a few areas like Special Requests (wheelchairs, UNMRS, people that are Blind/Deaf, pax with language issues, pets in cabin etc). And until they clarify service procedures and CLEARLY program them for respective flights you will see deviations. On a trip last week, we had a printed service that listed an Arrival Service on a 2hour flight. Somebody needs to GET WITH THE PROGRAM otherwise there will be No Credibility on the Manifest. What would also be helpful is to designate whether the Destination City is a F/A cleaning Station and whether Catering is Available. Houston is a prime example..........there are Cleaners but No Catering. (There is a HOT Station Manager that will get you ice "IF" you really need it though. DFW on the otherhand has BOTH available.) The Caribbean flights also need some clarifications because sometimes THAT Service is All Over the Place and far from procedural. Like I have stated in the past........"Who is Running this Dog and Pony Show?". Shambles.......hardly. 🙄

I too have seen an arrival service listed on a short flight. I was not suprised. I have come to think of this airline as a BETA Test. OOPS, was that outloud!