Barbell
Senior
- Nov 16, 2005
- 335
- 0
Very interesting points. Let's clear a few things up:
First, I never said anyone was complaining, whiny, or screaming entitlement in regards to this matter. I merely pointed out that we had a 13 page on the snack basket going away, which it is not (and rumor has it will be added to HP), and now people are starting to say that it's not enough.
Second, I think I was pretty clear that the policy as I know it is that meals in back means meals in front. This discrepancy isn't about an airline not knowing what it wants to be, but a caterer that's not getting the right information down to its front-line people.
Third, that ravioli dish is very tasty.
And, yes, sometimes UA will have lower fares than US; It's the nature of the beast. Often AA has lower fares than WN, but no one bothers to notice.
In reality, BOB in back helps subsidize the meal in front, just like leisure fares help subsidize business fares on a flight. Bear96, you are 100% correct that US wants more once or twice a year travelers, and VFFs that will bring down the fares overall. By rationalizing fares, leisure traffic is stimulated which means the top tier fares can come down. It just hasn't happened yet.
Let me try and put this in perspective: since I don't work at US Airways I only know what I've been told by a regular customer since I wait tables at TGI Friday's. What she told me is that the staff in Tempe is far less than what either company had before, so the professional teams that do things like pricing, analyze competitive fares, marketing, and the like are doing far more now with far less. That means people are doing double and triple duty, and working longer hours than those at either carrier did before. That's where a lot of the synergies came from, and frankly, things are getting done as fast as some of you would like. Add to that the fact that every single tiny little piece of minutia that came from CCY is a total, utter, and complete mess (not the people, the files, the tools, etc.) and they're trying to sort through it all and clean it up. That's not an excuse, that's simply why sometimes things fall through the cracks.
Now, I've said this before, and some people just don't want to listen. However, if you'll just all play along with me, we'll all be a lot happier. When you are in F, and there is a meal in back, but none in front, call Customer Relations and push the prompts that take you to America West. The people who make these decisions are in Tempe and get their information from the HP CR group. That's just the way it is. And you'll be on hold a lot less longer.
First, I never said anyone was complaining, whiny, or screaming entitlement in regards to this matter. I merely pointed out that we had a 13 page on the snack basket going away, which it is not (and rumor has it will be added to HP), and now people are starting to say that it's not enough.
Second, I think I was pretty clear that the policy as I know it is that meals in back means meals in front. This discrepancy isn't about an airline not knowing what it wants to be, but a caterer that's not getting the right information down to its front-line people.
Third, that ravioli dish is very tasty.
And, yes, sometimes UA will have lower fares than US; It's the nature of the beast. Often AA has lower fares than WN, but no one bothers to notice.
In reality, BOB in back helps subsidize the meal in front, just like leisure fares help subsidize business fares on a flight. Bear96, you are 100% correct that US wants more once or twice a year travelers, and VFFs that will bring down the fares overall. By rationalizing fares, leisure traffic is stimulated which means the top tier fares can come down. It just hasn't happened yet.
Let me try and put this in perspective: since I don't work at US Airways I only know what I've been told by a regular customer since I wait tables at TGI Friday's. What she told me is that the staff in Tempe is far less than what either company had before, so the professional teams that do things like pricing, analyze competitive fares, marketing, and the like are doing far more now with far less. That means people are doing double and triple duty, and working longer hours than those at either carrier did before. That's where a lot of the synergies came from, and frankly, things are getting done as fast as some of you would like. Add to that the fact that every single tiny little piece of minutia that came from CCY is a total, utter, and complete mess (not the people, the files, the tools, etc.) and they're trying to sort through it all and clean it up. That's not an excuse, that's simply why sometimes things fall through the cracks.
Now, I've said this before, and some people just don't want to listen. However, if you'll just all play along with me, we'll all be a lot happier. When you are in F, and there is a meal in back, but none in front, call Customer Relations and push the prompts that take you to America West. The people who make these decisions are in Tempe and get their information from the HP CR group. That's just the way it is. And you'll be on hold a lot less longer.