Here's a question? if a bag scanner quits working while in the middle of loading a flight, say a 75, and then manually counts then retrievs a new scanner , which doesnt record the original bag count, and then later puts the incorrect numbers into the computer, gets called on by a sta mngr who informs that agent he/she be placed on level 1, thus bypassing the first step, a inital discussion/coaching, is that permissible? Can mgmt actually bypass the coaching and go directly to level one? Reason Im asking this is we had an incident like this recently and the agent filed a grievance against the mgr/usair.