Inflight Service--Is the snack basket dead or dying?

[legacy-to-LCC]

That's great......hopefully the optimism will be contagious. And as far as my reference to "he"....that is just a generic reference and NOTHING else.

That's a great way to put it.......fragmented identities!! I agree. That pretty much sums it all up. There are and always will be different cultures and different attitudes and differing ideas........hopefully those differences can be combined to make this new airline great.

IMO, I don't believe that a WN mentality and service levels are anyone's intentions.......although WN does have some good ideas but definitley not on the service side of things. The new airline has to come to a happy medium for all involved and with the input of the passengers and the employees, it just MIGHT happen. DP and his gang WILL listen. And I don't know of any other merger that has appointed Cultural Integration people. Good move? We'll see.

common ground. excellent! growth is never accomplished from uneven foundations...
with respect to cultural integration appointments: this is respectable, but (and a BIG but), the appointment is a former america west employee, is it not? while i don't need to refer you all to max weber, emminent sociologist, there needs to be representation from both sides in that department or nothing gets integrated. i applied for a position in that department and recieved the "thanks, but no thanks" form letter. and dougie and i went to the same graduate school 🙁
anyway, my point remains: there can be no real integration without voices from both sides. otherwise, it is a lot of symbolism, but ultimately wasted payroll.

 

[US1YFARE]

"Only"? Until these last few months, it's been years since I've seen a single open seat in F on a transcon, in those big A321 F cabins. It was usually a crapshoot as to whether or not a US2 would get upgraded. But now, seats abound, even as they've dramatically slashed transcon capacity. Good thing they're not chasing away their best customers or anything. 🙄

That's true, I would always purchase a B ticket to get the immediate upgrade (and it is expensive, let me tell you) or the A fare (also very expensive) because it was not worth sweating out the upgrade even as a CP. I thought the same thing when I read his post--only 3 seats--that's a lot on that flight it means that CPs and Golds are leaving.

Send your comments into corporate????????? HA--they don't respond. The VFF's have been sending in comments to corporate since all of the bad changes to the DM program were made and most have received NO RESPONSE. Tempe has not announced one improvement to FC or the DM program as it relates to the very very FF--NOT ONE.

And 700, you are wrong. Ask most F/A's if the US1's care because I bet most would say we do.

 

[Dog Wonder]

Send your comments into corporate????????? HA--they don't respond. The VFF's have been sending in comments to corporate since all of the bad changes to the DM program were made and most have received NO RESPONSE. Tempe has not announced one improvement to FC or the DM program as it relates to the very very FF--NOT ONE.

Are you saying the people in Tempe don't care about their best customers?

Who do they care about?

 

[US1YFARE]

Who do they care about?

1. Themselves

2. Anything/anyone west of Tempe

 

[legacy-to-LCC]

Are you saying the people in Tempe don't care about their best customers?

Who do they care about?

HOW DARE YOU!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
our most important customers, with years of allegiance, and minimal levels of expectation, particularly considering the post 9.11 f/c service collapse, and YOU choose to question them?
the reality is that tempe doesn't care, nor does dp. if he did, he would be exploring innovative ways to deliver a quality, differentiated product that honors the most important customer base. instead, he chooses to sell advertising on tray tables. go dp!!!

 

[mbmbbost]

They just don't get it....that snack basket is my "comfort food" when I've had a stressful time travelling. That and/or a cocktail go a long way to making me happy when I've had a bad day, or haven't had time to eat a regular meal. If I'm happy when I get off the plane, I'll buy another ticket. If it's costing the airline too much money, the problem is with purchasing or handling the stuff. I can't imagine the average passenger eating more than a couple dollars worth, if that. It has to be one of the best cheap investments in terms of buying favor with with the frequent flyers.

 

[legacy-to-LCC]

They just don't get it....that snack basket is my "comfort food" when I've had a stressful time travelling. That and/or a cocktail go a long way to making me happy when I've had a bad day, or haven't had time to eat a regular meal. If I'm happy when I get off the plane, I'll buy another ticket. If it's costing the airline too much money, the problem is with purchasing or handling the stuff. I can't imagine the average passenger eating more than a couple dollars worth, if that. It has to be one of the best cheap investments in terms of buying favor with with the frequent flyers.

it is "revenue dilution"!
despite my sarcasm, i (and many, many others) appreciate your business!!! we'll get this straightened out...

 

[Travels2mch]

LIME GREEN seems to be a popular color around here. 😀

Can we readdress the color? Lime green is....well so 60's. Maybe take a vote? Anyone?? 🙄

 

[longing4piedmont]

Can we readdress the color? Lime green is....well so 60's. Maybe take a vote? Anyone?? 🙄

Nope. Serious trouble around here for those who don't like LIME GREEN. You're new around here aren't you? :huh:

View attachment 4013

 

[Travels2mch]

Nope. Serious trouble around here for those who don't like LIME GREEN. You're new around here aren't you? :huh:

View attachment 4013

New to posting, not viewing......I must have missed something then......OK I retract my comment....Lime Green it is!!

 

[BoeingBoy]

I must have missed something then

It's just that "limes" rhymes with an ex-execs last name and at least one of our FF's values limes that are actually green vs what we have oft times had on the planes.

Jim

 

[jimcfs]

It's just that "limes" rhymes with an ex-execs last name and at least one of our FF's values limes that are actually green vs what we have oft times had on the planes.

Jim

Green Lime... 25 cents

Cost to fly to meeting with other FF and airline execs... $300

Educating an airline executive about the proper color of said lime so he understands what their frequent fliers expect in their drinks... priceless.

 

[john john]

Let me just say this much...while you will see some reduction in some items, you may see some upgrades of different items, but you have to allow time to work this out.

Typical statement by management could apply to every issue at hand.

 

[US1YFARE]

Typical statement by management could apply to every issue at hand.

they haven't announced one positive change to the DM program or FC for the VFF. IF UWCactus' statement was accurate, they'd throw us a bone. Instead, they have been taking things away, watering down the DM program, and have been sneaky about it.

 

[insp89]

they haven't announced one positive change to the DM program or FC for the VFF. IF UWCactus' statement was accurate, they'd throw us a bone. Instead, they have been taking things away, watering down the DM program, and have been sneaky about it.

Why, US1YFARE ?

Are you sure you're not an employee of this company ?

Never heard such things, This company "taking things away"?

"watering things down", "being Sneaky" ? Thats hard to believe.

But Seriously, I hope you decide to stick around, maybe Parker and company have what it takes to turn this place around..He's a vast improvement over the sidewinders that preceded him..