Inflight Service--Is the snack basket dead or dying?
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JAXPax
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I've found the same. JAX-PHL is the only route I'm on regularly where First is mostly full, but they usually sell at least 2 upgrades at the gate. It's also the only route I've ridden in the back recently, but I believe it was due to a large party who had an Intl connection to Envoy.
Frequently I've been one of fewer than 4-5 passengers in First on weekday morning JAX-DCA flights. Coach is normally full with a professional looking crowd. First is pretty much empty in my experience. One day coach had only 2 open seats and First had just me and a non-rev Captain.
FCYTravis
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I was the only person in Zones 1 and 2 for US Flight 243, MCO-CLT this morning. 
I was rather amazed to come down the boarding ramp and plunk down in 1F all alone... until two people took the $50 gate upgrades, getting for their money some pre-departure drinks and plastic-cup free booze for the 75-minute early dash up to the hub.
By contrast, there were only three F seats open on the CLT-SFO A321.
I was rather amazed to come down the boarding ramp and plunk down in 1F all alone... until two people took the $50 gate upgrades, getting for their money some pre-departure drinks and plastic-cup free booze for the 75-minute early dash up to the hub.
By contrast, there were only three F seats open on the CLT-SFO A321.
AstroLounge
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Passengers WILL NOT be willing to buy upgrades at the gate on ANY flight if "NOTHING CLASS" is the featured service. Management needs to clearly look at the direction they plan to take regarding First Class....there is a happy medium out there, but if they think people are willing to PAY big bucks JUST for a BIGGER SEAT- they are only FOOLING themselves. Our route network and flight stage lengths require a certain level of service or filling the seats will be a daily ongoing challenge, No BRAND/No LOYALTY/ No customer base. <SAVE THE SNACK BASKET> 🙄
ringmaruf
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"Only"? Until these last few months, it's been years since I've seen a single open seat in F on a transcon, in those big A321 F cabins. It was usually a crapshoot as to whether or not a US2 would get upgraded. But now, seats abound, even as they've dramatically slashed transcon capacity. Good thing they're not chasing away their best customers or anything. 🙄
SilentWarrior
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Correction: Passengers do not KNOW what is going on with the EMB FA's (hence no posts). They do know about the service or lack there of. Think before you spew please. Don't blame the passenger for not knowing your contracts. <_<
Exactly........any why would the passengers even care what an airline employee contract is all about?? All the passenger wants is to get where he's going, safely, on time and whatever it is that his ticket entitles him to.
I'm not even familiar with the Snack Basket so........if it's an issue with a paying passenger, FF or whoever, send your comments in to corporate.
ringmaruf
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This is the first thread on the snack basket, with 122 replies. I think you'll find that there have been many, many times that number of posts on how US screwed the Embraer Division employees, but they've been spread out over the last six months.
legacy-to-LCC
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in addition to being inherently sexist, your remarks echoe, almost verbatim, dp's position on the wants and needs of airline customers. (that kool-aid must be real tasty!) nevertheless, both dp and his devoted disciples, (i.e., those who blindly accept and memorize whatever comes out of his mouth and repeat it frequently) by homogenizing the customer base into one entity with three specific needs: (on-time, safe, and friendly service) he is essentially devaluing everything u East is built upon. sure, this type of thinking mitigates complexity and diversity and fits well on powerpoint presentations and graphs, however, it is not reality! u needs to differentiate the product(s) and our customers, not devalue it.
Sexist? What's sexist about my comment? DP's position has been pretty much the same since he took the helm from Bill Franke........AWA was a low cost carrier and his intention is for it to remain a low cost carrier. He's never said otherwise and the investors must think that his business plan is worth it. Otherwise, they wouldn't have forked over that much money. And he's also stated that he wants a full service low cost carrier. So as my previous post stated......if the passenger has issues, make those issues known to corporate. This is a new airline........no mention of US Airways east or west.....just US Airways.......a whole new ideal is being put forth for the new airline and neither I, nor you, have any say in how DP will run this airline. It's the new reality and there will be a difference in this new product we are selling...........but it's going to take time and feedback from passengers and employees.
legacy-to-LCC
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first, i appreciate your optimism...and i try to share it. second, you categorized the entire customer population as "he" in your initial post: that is indeed sexist! third, i know you believe what you are telling yourself is true regarding "one airline", but, you are wrong. i assure you, fragmentation identity still exists at u. east, particularly among my psa and piedmont colleagues. and i think that is great!!! it reflects pride! it's simply not that easy to say "on january 4th we are all one airline". finally, investor confidence and capital investment in the new u clearly considered the financial power of u. east's solid fflyer base. so, i don't think it is entirely accurate to believe these investors were supporting a wn mentality and service levels. much like the new u, there are, and always will be, different cultures with different understandings of quality. what an innovative management team would do is recognize and respond to this fragmented reality. i submit that dp is not doing that.
That's great......hopefully the optimism will be contagious. And as far as my reference to "he"....that is just a generic reference and NOTHING else.
That's a great way to put it.......fragmented identities!! I agree. That pretty much sums it all up. There are and always will be different cultures and different attitudes and differing ideas........hopefully those differences can be combined to make this new airline great.
IMO, I don't believe that a WN mentality and service levels are anyone's intentions.......although WN does have some good ideas but definitley not on the service side of things. The new airline has to come to a happy medium for all involved and with the input of the passengers and the employees, it just MIGHT happen. DP and his gang WILL listen. And I don't know of any other merger that has appointed Cultural Integration people. Good move? We'll see.
