Well, I am back on the boards... the company that required I stop posting is not operating anymore, but that's about to be fixed and the new owners don't care I'm here... but anyway...
I've traveled to/from Hawai'i more than 10 times in the past year, travel was mixed between America West, Delta, and United.
I won't lie when I say that United is my favourite, even though it requires me to fly from Phoenix to LA/SFO/DEN/ORD to hop on, but after my 1st trip to Hawai'i on HP, I did everything I could to avoid them.
I recently did a roundtrip on HP to Hawai'i and it hit me 2 hours into the flight.
This is really a pathetic service.
The flight crews were awesome (for once) -- I've had some really bad & grumpy HP guys though -- flights were on time.
But the service was *lightyears* below Delta and United, especially for Hawai'i.
After takeoff, we got our drink service & snack mix. 20 minutes later Buy-On-Board. Then about an hour before landing another drink service (only the cup though).
On United, its full drink and food (at same time), water service *every hour* with drinks on request, then a full drink service about an hour before landing (and snack mix).
On the return, we only got a drink service & snack mix on HP.. no inflight movie. On United & Delta, its been full drink service/snack mix, Buy On Board if they want it, movies, etc, and before landing another beverage service.
Why can't America West spruce it up a bit? I mean, United is tied into Hilo Hatties/Mauna Loa chocolates and does the Halfway To Hawai'i game... Menu by Trader Joes... Delta has upgraded service alot, and I even got a mojito (although that's more Cuban than Hawai'ian).. and upgraded food when compared to the domestic DL operation.
Would it be too difficult for America West to do this? I mean, they spear headed the Buy On Board program, so there are creative people in Tempe..... why not trash the BoB and have a different menu that rotates? Why not consider the lil mini's of Mai Tais, or do what United does and pay $4 for a bottle of Mai Tai mix and offer a few pours, pineapple & cherry, in a cocktail glass?
I know I'm just ranting, but HP's Hawai'i service is equivalent to ATA, when HP is trying to rebrand itself as USAirways and as a "Full Service.." airline.
And for longer-haul flying, add additional services and options to the customers... such as a new menu for First Class and a different menu for Buy On Board... or am I the only one that misses the Philly Steak sandwiches from HP?
(and again, my last r/t to Hawaii, the flight crews were awesome, it was like they were on prozac compared to my other trips on HP where you couldn't get anyone to smile at the passengers, let alone acknowledge them).
I've traveled to/from Hawai'i more than 10 times in the past year, travel was mixed between America West, Delta, and United.
I won't lie when I say that United is my favourite, even though it requires me to fly from Phoenix to LA/SFO/DEN/ORD to hop on, but after my 1st trip to Hawai'i on HP, I did everything I could to avoid them.
I recently did a roundtrip on HP to Hawai'i and it hit me 2 hours into the flight.
This is really a pathetic service.
The flight crews were awesome (for once) -- I've had some really bad & grumpy HP guys though -- flights were on time.
But the service was *lightyears* below Delta and United, especially for Hawai'i.
After takeoff, we got our drink service & snack mix. 20 minutes later Buy-On-Board. Then about an hour before landing another drink service (only the cup though).
On United, its full drink and food (at same time), water service *every hour* with drinks on request, then a full drink service about an hour before landing (and snack mix).
On the return, we only got a drink service & snack mix on HP.. no inflight movie. On United & Delta, its been full drink service/snack mix, Buy On Board if they want it, movies, etc, and before landing another beverage service.
Why can't America West spruce it up a bit? I mean, United is tied into Hilo Hatties/Mauna Loa chocolates and does the Halfway To Hawai'i game... Menu by Trader Joes... Delta has upgraded service alot, and I even got a mojito (although that's more Cuban than Hawai'ian).. and upgraded food when compared to the domestic DL operation.
Would it be too difficult for America West to do this? I mean, they spear headed the Buy On Board program, so there are creative people in Tempe..... why not trash the BoB and have a different menu that rotates? Why not consider the lil mini's of Mai Tais, or do what United does and pay $4 for a bottle of Mai Tai mix and offer a few pours, pineapple & cherry, in a cocktail glass?
I know I'm just ranting, but HP's Hawai'i service is equivalent to ATA, when HP is trying to rebrand itself as USAirways and as a "Full Service.." airline.
And for longer-haul flying, add additional services and options to the customers... such as a new menu for First Class and a different menu for Buy On Board... or am I the only one that misses the Philly Steak sandwiches from HP?
(and again, my last r/t to Hawaii, the flight crews were awesome, it was like they were on prozac compared to my other trips on HP where you couldn't get anyone to smile at the passengers, let alone acknowledge them).
