If we are lacking "real airline experince" from the old days God help us all. I am trying to reconcile that in my mind. How did we end up here? As far as being a "great airline"- we were a regional that had its biggest competition go out of business(Eastern)for some of the same reasons we almost did. When you don't have any competition and you can charge an arm and a leg in the most populated part of the country you can grow lazy. When you face real competition("SWA is coming to kill us"or whatever it was)you better be ready. CA ,BWI etc. was a prelude to what took place on the east coast. PIT barely survived. Things have changed