OK - Hate to be Debbie Downer here - but I find this really offensive. I KNOW how to do my da** job and I sure as he** don't need someone else monitoring me (even though it is "non punitive)". Tell you what - I'll be MUCH more receptive to this program when these people can:
1) Give me more than 10 meals in coach for a full flight 2) Work off the miracle of finding seats for a family of 6 seperated 3) remind catering that they did not provision correctly 4)remind the cleaners that they forgot to clean, 5)fix the broken drawers in the cart that are cutting my hands, 6) find me a crew hotel where I am guaranteed to have a CLEAN and quite rest, 6) deal with the delays personally - take the crew out of the equasion you after all there to "help", and the list goes on and on. As a Westie I see at least 3 names on that list from PHX - and I have to tell you that these 3 are on (if we had it) a NO FLY list. These 3 have terrible reputations - and 2 of them have had issues with AFA over what can only be called "questionable expenses" in dealing with their expense reports. It sounds like you have some great people on the east - and I hope to meet them. In the meantime - give me the tools to do my job and get these people off my frickin flight. I can do this job without Mom looking over my shoulder.