I have to agree with Boeing Boy on this one. Although Dave has lost all credibility, and is clearly NOT the man to lead the company, I think that the underlings are equally responsible for some of this nonsense as well. Some of these things don't even make it onto the upper level radar, so they don't know.
In another sense it IS Dave's (and upper management's) fault, because, ultimately, they ARE responsible, and they SHOULD know these things. This is, I believe, related to the fact that none of the senior management dares to jump into the front lines and actually work for a while alongside the agents and flight crews--now that would be an eye opening experience. I have heard of one instance where a gate or special services desk was lined up with 30 people, only 2 agents working, and the manager walked by, asked if everything was okay and kept walking!!!
Managers should work MORE than M-F 9-5 as it seems they do (try finding a station manager in PHL on a weekend, even with irregular ops). They should be REQUIRED to work during irregular ops regardless of time, to help make decisions that others are afraid to make. They should KNOW what's going on at the gates, on board the aircraft, etc. Not knowing is just as bad as knowing and not doing anything about it.
Oh well.....
Merry Christmas to all my friends at U!!!